Shellservice Reviews 

I was stay there to get charged for my car it’s take 40 minutes I went to the shop to get the key for toilet unfortunately someone told me toilet it’s not working,,it’s better to fix it as soon as possible please I have visited many time there

Shell should take a closer look at the company they chose to represent them financially. My automatic payment was withdrawn on May 22, 2026, yet my account was sent to collections for non-payment.

Their phone system makes things worse. It says I do not have an active account so the A.I. won't put me through to a live person. I cannot reach a live representative. Meanwhile, I can see my account in the Imprint app, confirm the payment was received, and download my statement. Even the chat AI can locate and verify my account, but the phone AI cannot.

This is frustrating. If Imprint can take payments, show an active account, and generate statements, there is no excuse for sending it to collections or blocking access to service.

Shell chose Imprint to handle this card, so Shell should be held accountable for the customer experience tied to its name.

this company is so good and very well work

Beaconsfield M40 service station. All bins overflowing with rubbish. Dirty coffee machine which was also malfunctioning. Rude and uninterested staff. Worst Shell garage I’ve ever had the misfortune to visit. Will never visit this site again, it’s disgusting.

I recently had an unfortunate experience with Shell Cambridge Services that left me highly dissatisfied. I was traveling for work and realized I had forgotten my high-visibility jacket at home. As a precautionary measure, I purchased a new one from Shell Cambridge Services, only to later discover that I didn't actually need it as I had returned back up north.

Upon my return to my local Shell station, I attempted to return the high-visibility jacket, but to my dismay, I was denied the opportunity to do so. Frustrated with this outcome, I reached out to Shell's customer services team for an amicable solution. Unfortunately, I was met with disappointment yet again when I was told that there was nothing they could do unless I personally took the item back to the Shell Cambridge Services store – a nearly 200-mile journey, making it an impractical and costly 400-mile round trip for me.

I spoke with Mateusz from Customer Operations, who suggested that I could potentially get a refund if I posted the item back at my own expense and it was accepted after inspection. The fact that a full receipt and the jacket's tags, still intact as it was never worn, were not enough to facilitate a simple return is simply astonishing. It is disappointing to witness a well-known company like Shell not honoring trading standards guidelines for returning an item.

To make matters worse, I promptly emailed Shell the next day, well within the presumed 14-day return window, but still received no satisfactory resolution. I find it hard to believe that there is only one Shell store in the entire country selling these items and that the return has to be limited to that specific location. This lack of flexibility and consideration for customer convenience is appalling.

I am now left out of pocket, unable to return the item, and faced with additional costs should I choose to send it back or make the lengthy trip to Cambridge. This whole experience has been frustrating and has left a bitter taste in my mouth regarding Shell's return policy and customer service.

In conclusion, I expected more from a reputable company like Shell, but sadly, they have failed to meet even the basic expectations when it comes to customer satisfaction. I would caution others to be wary of making purchases from Shell, especially if there is a possibility of needing to return an item. The lack of understanding, inflexibility, and disregard for trading standards guidelines have led to an incredibly disappointing and financially burdensome experience for me.

When Over the phone contract,they claim to give a lot of good services! During cool of time it works! After contract is made& time to pay them by direct debit, all is downhill! I was offered& promised up to 12mbs download& uploading.I tested the tv&2othrr gadgets I use broadband for, usually speed been very low,when I complaint,their reply is I have to buy cable &connect from router to tv!! Initial contest was “Wireless” now because of their failings to provide services according to the contract,they ask the customer to comply by their misleading rules in the 1st place! A lot of emails back&forth to& from Shell broadband company, I have to prove my case.

Shell broadband
Don’t go with this company for your broadband!! I have had no solid service since November 2022 keep reporting issues to customer service, tried everything to get it working!! All their trouble shooting but still left without service!! Just warning other customers as this has been so stressful
I would grade no stars but it wouldn’t let me absolute SCAM!!
Very unhappy customer

I dropped off a parcel from Parcel2go (Fedex) at Stenhouse Shell Garage Edinburgh, on Monday 29/05/23 at 9am. I had paid for next day delivery as I wanted delivery for my father’s 70th birthday. He did not receive it. On Friday 02/06/23 I reattended. The parcel was STILL there 5 days later. I spent 40 minutes trying to complain. The staff member (was pleasant to begin with) had difficulty speaking enough English to understand what I was complaining about and had to get a translator. He was unable to provide details of a complaint procedure as he was not aware of it. 40 minutes later he had me speak on the phone to a "manager" who then started lying to me. He initially stated he was sorry for the inconvenience but it was down to human error, he then said it was the fault of the Fedex guy as he did not scan the parcel and uplift it, then changed it to the fact that the parcel was in the wrong pile (5 days later it still had not been scanned as online it shows still awaiting for drop off!), then he said the system was down for 3 days from Monday, I asked what time at and was told in the evening for 3 days. I dropped it off at 9 am so he is blatantly lying trying to cover up incompetence.
Then at the end of this they refused to post the package (which after 40 minutes of complaining they STILL had not scanned the package!)
I took it to another drop off place and was provided a receipt straight away.
This was an awful service, and I am extremely annoyed at having my father not receiving his birthday gift.

I drove to frilford service station this morning to experience using the shell app on my phone, I got into a little difficulty however the chap on customer service counter was very polite and very helpful and took the time to come and show me etc so I just wanted to say thankyou bud.. Great customer service for my 1st visit A***** kr steve 😎

i have been riding a motorcycle for over 45 years, popped into my didsbury manchester shell garage atarted to fill up got to £1.30 and the attendant stopped the pump, i didnt hear what he said so i went in where he told me bikers are only allowed to used pump 1.2 at this point i went ballistic as i know my rights, mainly that your not allowed to victimize people on how they look, i think its called sharon law ? after a heated exchange he did put the pump back on but only to get rid of me i think. now every time i go in i am fearful of it happening again as it was so embarrassing and of any future confrontation.

Today I stopped to fuel at Orchardbank services at forfar,, lovely station until I used there toilets,, was tempted to mention to the till assistant but decided to come here instead… disgusting is no words to explain them,, this garage is only a few years old and honestly your standards are so low with hygiene, it’s sad really you let yourself down with having facility’s for customers to feel safe

How do you get away with ripping your customers off so badly at your motorway service stations....I have had to buy fuel twice over the last couple of months once on the M5 and once on the M40....each time I was forced to pay over 30p a litre ABOVE the same diesel at a local Shell station....

And still these people who work at the garage keep giving shocking service, all the employees need to go on customer service course now to improve !
wake up Shell these inept bunch of simpletons are giving you a bad name..

Needed to advise Shell of a change of email address. S
Conversed with Emra V on chat line. Process completed quickly & efficiently. Thank you.

I had a very bad experience with one of your petrol stations on the A217 as I was going home to Crawley he overcharged me by £20. I can’t see Harry made a mistake with my fuel what is 46.57 and a can of Redbull a small one I confronted him and he didn’t know what to say. I think the fuel station is on a fiddle people day to check their receipts. Every time they leave the station I’ll be contacting head office first thing Monday morning

Hi just really dont understand a if you go 9 visits got revord but I can make 20 visits and fill 2 litres every time but really dont have a time for games so coming one a week and fill full tank the revord needs to be counted by amount off money you spend not how many times you visiting I hope that's uderstandeble.....but been trying to apply to shell help centre but I dont think they really cear about people reviews 🤔 thanks for you time

Called in earlier this evening to your garage at Gayton on the Wirral to fill up, around 8pm, had a coffee while I was there. Great coffee, nice clean well kept facilities, and the young lady that served me was very friendly and professional. Credit to the brand, will call in more often in the future. Well done

Very bad experience in the garage shell a 43 at Hannington very rude and racist man will never go there again

This internet company is worth nothing, they should pay to me that I have to use their rubbish service. Constantly disconnecting, USLESS!!!. I will never take this again even for free.