Shaws Department Stores Reviews 

Staff politeness, ease of returning items, good range of quality items. However no toilets, which is quite important for the elderly - I would have thought there should be toilet access in a department store

Bought underwear in shaws on Monday 2nd February 2026, when I went home I checked the receipt and saw I was charged €42 euro for a bra I hadn’t purchased! I rang the store this morning and was told that they had an IT problem and this has been happening for a while!!! An extra item has been appearing charged to customers and their IT guys were having difficulty sorting it out…I said why were they not telling customers to check their receipts and was told it didn’t happen all the time, ….i went back today Tuesday on my lunch break to get a refund and no problem but no apologies from customer service… I asked for store manager, when I met him he apologised and asked if I got sorted I told him I did but asked if I hadn’t noticed were shaws keeping my €42 he said he had only heard about the problem this morning.. I told him customer service said it was an ongoing issue …. He blamed the staff for not telling him and said basically yes shaws would have kept the money because they wouldn’t have known…..he’s the manager and wants me to believe that he didn’t know until today really!! I’m absolutely speechless…..check your receipts or you could be ripped off by shaws Waterford

Very efficient and great service

Great staff great customer service

I had to report a faulty item I had bought online at Shaws Department store's before Christmas. I put off emailing Shaws as I did not need the inconvenience of it so close to Christmas. However, my experience was the total opposite to inconvenient. I emailed Shaws late Tuesday evening. The
matter was sorted on Wednesday without any hassle or inconvenience on my behalf apart from writing a brief email.
This is how business should be carried out if it is to be a success.
Thank you to Andrea in particular who assisted in my case.
Deeply appreciated.

I was in Shaws ladies department in the Crescent in Limerick paying for goods . At the check out 2 female assistants discussed their breaks the entire time. Very vocally about who had or hadnt got a break. Their discussion slowed the sales process so much that after a min I remarked that nothing was coming up on the tap machine which momenterally drew the clerks attention back to me. It was unprofession service and Id hate to think it was a regular event. Maybe I got them on a bad day ??? But Shaws do better.

Great value and very quick delivery

Efficiency

I am delighted with the items I got this is my second time order from shaws quick and easy and delivered in less than two days I would recommend them to anyone who wants to buy online close I was lucky because there was discount on all the items which is great

I found this company to be very prompt on dispatching my order and keeping me informed on its progress. Also very easy to place order at checkout. My item arrived within a few days and the product quality is very good. Highly recommend this store.

Great service and a good choice as always.

Great company always great value compared to other retailers genuine value for money definitely no problem recommend to anyone

Excellent online customer service. Very efficient!

I ordered click and collect in Friday the 12th of December. The confirmation email said they aim to deliver in 3 to 5 working days. As I'd heard nothing up yo today the 17th of December, I emailed them. They have now said that click and collect delivery is 7 to 10 working days.

I understand Christmas and people being busy, however they are an Irish company with their warehouse in Ireland.

How could they be that slow?

So avoid click and collect.

Click and collect now waiting ten days so far only commuicate through email i have received items from america quicker ,who ever is in charge of click and collect its disgracefull i wont be shopping again ever in shaws
They want to take a leaf from other stores who have it within 2 days

Just one star for the moment. It's now 8 days since ordering and it's still not even shipped ! Contacted twice all you get is automated reply mail back with no explanation! First time ordering here but if this is the standard,it will also be the last time.

Finally shipped today so 10 days later, and one item cancelled/ refund with no reason given.
Won't shop there again. Horrible

I ordered plenty of items over the last month with no issue I had to contact company and explain I still had not received this order. Then I get an email apologising and saying it’s on its way. I have all my decorations up and had this ordered so it would be here in time for me to put up with my decorations instead I had to use the old tree and this will go away till next year all because someone forgot to get my order sorted . All my others orders came within 48 hours as I live in Tullamore no distance between us over 2 wks waiting now.

Recently placed an online with shaws.. everything came in perfect condition Nothing broken.. would definitely do online shopping again

Online order made and payment accepted by Shaws for a gift.

Refund issued with no reason stated.

Items still not delivered
Automated service