Shaping Lives Reviews 146

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional support, kindness, and understanding. Many highlight the personalized approach and the positive impact tutors have had on their learning journey, making them feel encouraged and confident. The customer service is frequently described as excellent, with people appreciating the informative one-on-one calls and the overall ease of their experience. However, some customers initially experienced poor communication at the beginning of their course, including unexpected tutor transfers. While these issues were resolved, leading to positive experiences with new tutors, it indicates an area where initial communication could be improved.

What people talk about most

Staff

Customers consistently express high satisfaction with the staff, highlighting their helpfulness, support, and... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently highlight the supportive... See more

User experience

Customers had positive experiences with user experience. Many reviewers found the courses well-structured,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've been working towards my Early Years Level 3 apprenticeship and i've found it a really good experience. Amy has been really helpful answering any questions i have or even doing 1:1 workshops with... See more

Company replied

Rated 5 out of 5 stars

I am currently working through my Level 3 Early Years Educator apprenticeship and I couldn’t recommend this programme enough! My tutor, Sophie Hampshire, has been nothing short of supportive, kind and... See more

Company replied

Rated 5 out of 5 stars

I’ve had such a fab experience with Shaping Lives! Kyra and Kiyana have been amazing throughout the onboarding of our apprentices — so friendly, supportive, and always happy to help with anything.... See more

Company replied

Rated 5 out of 5 stars

I am currently working towards my Level 3 Early Years Educator qualification. I cannot thank Angela Williams enough for the support and guidance she gives me. I feel like I’m constantly pestering her... See more

Company replied


Company details

  1. Apprenticeship Center
  2. Adult Education School
  3. Career and Education Provider
  4. Education Center
  5. Vocational School

About Shaping Lives

Written by the company

Shaping Lives Animation
About us Apprenticeships Get in touch

About Shaping Lives

Shaping Lives is a specialist provider of Early Years apprenticeships with over 20 years of experience in the sector. We are committed to delivering outstanding training and development programmes designed to support apprentices in building rewarding careers while ensuring exceptional outcomes for children aged 0-5.

Our approach is tailored to meet the unique needs of each apprentice and employer, providing personalised learning journeys that equip apprentices with the skills and knowledge they need to thrive in their roles. With a focus on quality and innovation, we’ve built a reputation as a trusted partner in Early Years education.

Whether you're an apprentice looking to start your journey in Early Years or an employer seeking to develop a skilled workforce, Shaping Lives is here to help you achieve your goals. Together, we are shaping the tomorrow of Early Years education, today.


Contact info

4.8

Excellent

TrustScore 5 out of 5

146 reviews

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Rated 5 out of 5 stars

I've been working towards my Early Years…

I've been working towards my Early Years Level 3 apprenticeship and i've found it a really good experience. Amy has been really helpful answering any questions i have or even doing 1:1 workshops with me when timing doesn't work with my setting. They were really helpful to me when i was struggling with the work loads and my mental health and allowed me the time to work through things at my own pace. Which i really appreciated.

11 May 2026
Unprompted review
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Reply from Shaping Lives

Hi Rhiannon, Thank you for sharing your experience. We’re so pleased to hear that your Level 3 Early Years apprenticeship has been a positive one and that you’ve felt supported when you needed it most.
It’s wonderful to know your personal tutor has been flexible and there to guide you, we’re really glad it’s helped you along your journey.

Rated 5 out of 5 stars

Great

Jessica M is a really supportive and responsive tutor which is making my level 3 Early Years Educator course run smoothly.

7 May 2026
Unprompted review
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Reply from Shaping Lives

Hi Zoe, Thank you for your kind feedback. We’re so pleased to hear that your personal tutor is supporting you so well and helping your Level 3 Early Years Educator apprenticeship run smoothly.

Rated 5 out of 5 stars

I cannot thank shaping lives enough

I cannot thank shaping lives enough, I did my level 2 with (paragon) and now level 3 with shaping lives! My tutor Julie Holt has been nothing but amazing, Understanding and lovely throughout, very knowledgeable and a lovely lady! I’m awaiting epa but she’s helped me get through it! Sarah fox has been amazing at the workshop, her knowledge and delivery has been nothing but outstanding and such a lovely lady! I started this with Zoe Swinburne, who I miss dearly! 🤣 all three ladies have been amazing and an asset to you guys!

6 May 2026
Unprompted review
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Reply from Shaping Lives

Hi Suzanne, Thank you for your lovely feedback. We’re so pleased to hear you’ve had such a positive journey from Level 2 through to your Level 3 apprenticeship with us.
It’s wonderful to know that your personal tutor has been such a supportive and knowledgeable guide, helping you get to this stage as you prepare for your EPA. We’re also delighted to hear how much you’ve enjoyed the workshops and found them engaging and informative.
Wishing you the very best for your EPA, you’ve got this.

Rated 5 out of 5 stars

A supportive learning experience

Throughout my apprenticeship with shaping lives there have been a couple of tutor changes but overall my experience has been a positive one. I have learnt a lot and improved on my practice by building knowledge and gaining skills in workshops (where Sarah F made them fun and engaging), a variety of activities in each module, discussions with my tutor and hands on experience. My tutor Bethany B has been so incredibly supportive, enthusiastic, friendly, kind and I feel I wouldn’t have done it without her. She’s helped me boost my confidence and been a wonderful guide to have. She’s not only been knowledgeable, easy to talk to and eased my anxiety but also checked up regularly on my emotional wellbeing and been reassuring and my number one supporter! If all tutors are like Bethany B then I definitely recommend completing your level 3 with shaping lives 😊

27 April 2026
Unprompted review
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Reply from Shaping Lives

Hi Tabitha, Thank you for such a thoughtful review. We’re really pleased to hear that, overall, you’ve had a positive and supportive learning experience and have been able to build your knowledge and skills throughout your apprenticeship.

Thank you for your recommendation, and we wish you every success as you continue your journey.

Rated 5 out of 5 stars

Susan hardy was just amazing has…

Susan hardy was just amazing has support was just unbelievable I will not have got the result I did without her she was understanding non-judgment helpful always need to stop available and she was just truly brilliant and I hope many more students have the benefit of her as their tutor

23 April 2026
Unprompted review
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Reply from Shaping Lives

Hi Chava, Thank you for your lovely feedback. We’re so pleased to hear that your personal tutor supported you in such a positive and understanding way throughout your apprenticeship. That kind of encouragement and guidance can make a real difference, and it’s wonderful to know it helped you achieve your result.

Rated 5 out of 5 stars

Great learning experience

Elana is an excellent workshop tutor. She explains information clearly and makes the sessions engaging and easy to follow. Highly recommend her and Paragon UK Skills!

20 April 2026
Unprompted review
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Reply from Shaping Lives

Hi there, Thank you for your kind feedback. We’re so pleased to hear you’re enjoying the workshops and finding them clear, engaging and easy to follow. Creating a positive learning experience is really important to us, and it’s great to know that’s coming through.

Rated 5 out of 5 stars

Flexible learning and great life Vs work balance

Great flexible learning and lots of extra resources. My tutor is great! Very supportive and knowledgeable, hats off for Sarah O'Dwyer

20 April 2026
Unprompted review
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Reply from Shaping Lives

Hi there, Thank you for your kind feedback. We’re so pleased to hear that the flexible learning and extra resources are supporting a great work and life balance. It’s wonderful to know your personal tutor has been such a supportive and knowledgeable part of your journey.

Rated 5 out of 5 stars

Positive Feedback

Loved being on board with shaping lives very profession and organised company. I particularly liked working with Sarah OD, she was very helpful throughout my apprentiship which made the process a lot more enjoyable and attainable. Would recommend!

17 April 2026
Unprompted review
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Reply from Shaping Lives

Hi Marie, Thank you for your lovely feedback. We’re so pleased to hear you enjoyed your experience and found the programme well organised and professional. It’s great to know your personal tutor supported you throughout your apprenticeship and helped make the journey feel more enjoyable and achievable.

Rated 5 out of 5 stars

Supportive Journey with ShapingLives

I had an amazing experience with ShapingLives throughout my Level 2 apprenticeship. The support I received from the very beginning was consistent, encouraging, and genuinely motivating. They always made sure I felt confident in my work, guided me through any challenges, and pushed me to achieve my full potential. Thanks to their support, I was able to successfully complete my Level 2, and I’ve now progressed onto my Level 3 apprenticeship with them, which I’m really excited about.

A special mention has to go to my tutor, who was absolutely amazing. She was incredibly supportive, patient, and always available whenever I needed help or reassurance. She explained everything clearly, gave constructive feedback, and truly believed in me, which made such a big difference in my journey. I’m really grateful for everything ShapingLives and my tutor have done for me, and I would highly recommend them to anyone looking to start or continue their apprenticeship.

16 April 2026
Unprompted review
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Reply from Shaping Lives

Hi there M, Thank you for such a thoughtful review. We’re delighted to hear how positive your Level 2 apprenticeship experience has been and that you felt supported, encouraged and confident throughout your journey.

Congratulations on completing your Level 2 and progressing onto Level 3, that’s a fantastic achievement. We’re excited to continue supporting you on your journey.

Rated 5 out of 5 stars

Fantastic lessons

Fantastic lessons, delivered well and thoughtful to all students.

15 April 2026
Unprompted review
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Reply from Shaping Lives

Hi Michelle, Thank you for your kind feedback. We’re so pleased to hear you’re enjoying the lessons and that they feel thoughtful and well delivered for everyone. It’s great to know you’re having such a positive experience.

Rated 5 out of 5 stars

I am currently doing my level 5 many…

I am currently doing my level 5 many years after level 3 I am enjoying my learning and hand on heart would never have got this far without the support from Amy Baines she is encouraging flexible and breaks this course down to my learning level which is low in my first assessments so I'm really grateful to her for being a great tutor also my learning support from Gillian my English and maths tutor passed my English wow didn't think that was ever possible and eager to pass my maths even if I do find this a challenge but overall level 5 is great learning new ways and techniques every day which I'm using in my job role so thank you so much fir giving me this nanny another chance for learning I appreciate all you you in every way

14 April 2026
Unprompted review
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Reply from Shaping Lives

Hi Heather, Thank you for sharing your journey with us. It’s wonderful to hear how much you’re enjoying your Level 5 apprenticeship and how far you’ve come. Returning to learning after time away takes real determination, and you should be incredibly proud of yourself.

It’s fantastic to hear about your progress in English, what a great achievement. Thank you for trusting us to be part of your journey. Keep going, you’re doing brilliantly.

Rated 5 out of 5 stars

Sarah OD

Sarah OD

She is absolutely amazing and so supportive i really struggle so much with my work and understanding and sarah always helps so much and does everything she can to guide me and help me

13 April 2026
Unprompted review
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Reply from Shaping Lives

Hi Sydney, Thank you for your lovely feedback. We’re so pleased to hear that your personal tutor has been such a supportive guide, helping you build your understanding and confidence along the way. It’s great to know you feel supported when things get challenging. Keep going, you’re doing brilliantly.

Rated 5 out of 5 stars

My experience is really

My experience is really
Enjoyable and I’m learning so much and getting lots of help which is amazing

13 April 2026
Unprompted review
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Reply from Shaping Lives

Hi Lucia, Thank you for your kind feedback. We’re so pleased to hear that you’re enjoying your experience and learning so much along the way. It’s great to know you’re feeling well supported throughout your apprenticeship. Keep up the great work.

Rated 5 out of 5 stars

Workshops and Tutor Support

I am currently studying my Level 3, the workshops are very informative, the tutors are all very understanding and are always on hand to support you. Amy B has been an amazing tutor! She is always able to answer my questions and provide me with the support i need. Overall I have had an amazing experience so far!

8 April 2026
Unprompted review
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Reply from Shaping Lives

Hi, Thank you for your lovely feedback. We’re so pleased to hear you’re enjoying your Level 3 apprenticeship and finding the workshops informative and supportive.

We’re delighted you’re having such a positive experience so far. Keep going, you’re doing brilliantly.

Rated 5 out of 5 stars

I had a great experience and would…

I had a great experience and would highly recommend this to anyone doing workshops.

7 April 2026
Unprompted review
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Reply from Shaping Lives

Hi Tasha, Thank you for your kind feedback. We’re so pleased to hear you had a great experience and enjoyed the workshops. We really appreciate your recommendation and are glad to have been part of your journey.

Rated 5 out of 5 stars

extra suport

Andy and Angela are helping me move forward and I'm so grateful for the 1 to 1 calls with Andy he has helped me catch up so much and able to understand the work a bit better and I'm also grateful for Angela's feedback on my work too.

7 April 2026
Unprompted review
Shaping Lives logo

Reply from Shaping Lives

Hi Aimeeleigh, Thank you for your lovely feedback. We’re so pleased to hear that the extra support and 1 to 1 calls have helped you build your understanding and get back on track. It’s great to know you’re feeling supported with both guidance and feedback as you progress through your apprenticeship. Keep going, you’re doing brilliantly.

Rated 5 out of 5 stars

I have found that the staff at Shaping…

I have found that the staff at Shaping Lives have been great at supporting me with all my worries and concerns.
My tutor Sarah has been on hand at all times to help.

7 April 2026
Unprompted review
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Reply from Shaping Lives

Hi Kate, Thank you for your kind feedback. We’re so pleased to hear that you’ve felt supported with any worries or concerns along the way. It’s great to know your personal tutor has been there whenever you’ve needed help.

Rated 5 out of 5 stars

Amy Baines is Amazing!

My tutor Amy Baines was extremely helpful throughout my level three, answering questions at all times of day and building my confidence in myself! She's a superstar!

12 December 2025
Unprompted review
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Reply from Shaping Lives

Hi Kate, Thank you for your lovely feedback. We’re so pleased to hear that your personal tutor supported you throughout your Level 3 apprenticeship and helped build your confidence along the way. It’s wonderful to know you felt supported whenever you needed it.

Rated 4 out of 5 stars

Jenn was supportive and genuine

Jenn was supportive and genuine, she helped me relax through my Sen course and provided me with lots of reassurance and guidance.

20 March 2026
Unprompted review
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Reply from Shaping Lives

Hi Rose, Thank you for your kind feedback. We’re so pleased to hear that your personal tutor helped you feel relaxed and supported throughout your course. That reassurance and guidance can make such a difference, and it’s wonderful to know you had such a positive experience.

Rated 5 out of 5 stars

I’ve been working with Shaping Lives…

I’ve been working with Shaping Lives for a few years now, with my staff completing their apprenticeships through them, and I’m currently undertaking my Level 5 qualification. I’ve been really happy with the support provided throughout.
Amy Baines has been amazing from start to finish — always supportive and there through all the ups and downs.

25 March 2026
Unprompted review
Shaping Lives logo

Reply from Shaping Lives

Hi Natalia, Thank you for your continued support and for sharing your experience. We’re delighted to hear that both you and your team have had such a positive journey with Shaping Lives.

It’s wonderful to know that your personal tutor has been a consistent source of support throughout your Level 5 apprenticeship. We really appreciate your trust in us and wish you every success as you continue your journey.

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