Shades of Coffee Reviews 443

Good quality, fast shipping.

Quality item. Takes about 10 minutes to install. Great addition to my Gaggia. Thank you!

Always reliable. Great customer service

Good stuff ;)

I received exactly what had been ordered in an reasonable amount of time

PID kit for Gaggia Classic Pro Evo is Fab. Don't underestimate how long this will take, read through the guides and watch youtube tutorials before attempting. Slow & steady wins the race - your coffee and milk steaming will be next level!

Doesn’t take too long to receive the package, the step down basket. The quality is good, and also happy with the cup from it.

Great choice of Gaggia classic accessories, easy to shop and fast delivery, fully recommended.

Everything as expected, good quality !

True coffee enthusiasts at the helm, the customer service is very good and the after care support if very much appreciated. Will buy from them again and certainly recommend them.

Well made product, installation directions were excellents and shipping was only 8 days to Washington State USA

The product corresponds to the description, but I was surprised by the customs duty, which was slightly less than the value of the product itself.

Great product (Gaggia E24 Classic LED lights), and the instructions and service were excellent.

The only issue was with the VAT charges + postal 'Admin fee for the VAT charges' shipping to Europe. Very unfortunate

Delivered when promised ….solid product ….definitely solves an issue with Origins doors..
Thank you

All the items ordered arrived on time and as expected. I received immediate responses to a couple of questions, Ade was very helpful, thanks. The instructions are very detailed, and I read through them a couple of times prior to the install. I also watched a few You Tube videos and my mods for PID, dimmer, and pressure gauge all worked first time.
I’ve had my Gaggia 5 years and the mods have definitely improved my espresso, lots more control. Recommended.

Ordered some addons for my Gaggia Classic and found everything to be perfect. Even with EU import fee (10€ on top of my 30€) the value was really good and I would order again.

Royal post was also blazing fast - estimated 1-3 week, letter came in 4 days

I have ordered many times from this company - as you know IMS shower screens can be hit or miss at times (there's many reddit threads about this) - I explained why mine was faulty - got mansplained and patronised to - explained that I had many years experience and understood what to look out for - also let them know that the box it came in was completely broken - no apology for that - reply came back that essentially said he didn't trust me as he's never had this issue before (lol) and very unprofessionally accepted the return (clearly too much coffee keeping him up at night). I was asked for feedback from the automated service - I explained situation and said person was an idiot - they emailed back (passive aggressive much?) and passive aggressive to the end said "I'm sorry you feel like an idiot". Wow - stay away from them.

I can't speak highly enough of Shades of Coffee. A niche British company with a clear passion for what it does. I have been a customer for several years and love the company's focus on coffee enthusiasts who like tinkering with their machines. The website advice and Q&A (which you should always read) are really helpful and not something you see very often. I was prompted to write this review because of a problem I had with my most recent purchase (almost certainly caused by me) and the communication and service to sort me out were exceptional. This is how you earn loyalty - other companies could learn a thing or two.

Shipping was quick and all parts ordered were securely packaged. I was able to swap out my boiler and upgrade some gaskets along the way