Straight forward to select umbrella size, fabric colour and base connection type. Got a quick response to a query re connection of base plate option directly over top of 30mm thick stone paving . ende... See more
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Review summary
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Service is excellent ! I ordered on line 2 new umbrella covers . They were dispatched promptly and arrived by post to Qld within 4 working days. Quality of product and description were as outlined on... See more
Company replied
I’m very pleased with my cabana. Your representative made contact promptly regarding my colour choice being sold out & I received my cabana within 2 days, a week prior to my expectation 🙏 The caban... See more
Company replied
I needed clips to secure the shade cloth to metal bars rather than timber ones. Once I found the supplier I was impressed with the ease of purchase. The despatch was timely and the product arrived wit... See more
Company replied
Company details
- #1 of 5 best companies in Garden Furniture Shop
- #1 of 2 best companies in Garden Building Supplier
- #1 of 6 best companies in Outdoor Furniture Store
Written by the company
Market Leader in Umbrellas & Shade Cloth. Shade Australia is one of the oldest and most respected companies in the industry.
Contact info
17, 2565, Ingleburn, Australia
- 1800155233
- webmaster@shadeaustralia.com.au
- shadeaustralia.com.au
4.9
Excellent
3K reviews
Asks customers to review
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Reply from Shade Australia Pty Ltd
Hi Lavinia,
Thank you for your five star review!
We're glad to hear that you're happy with your Shade Cloth Fixing Pins!
Kind regards,
Alana
Quality product
It was delivered on time and I am really impressed with the quality of the umbrella.
The only disappointment is that the white fabric of the umbrella has 2 very noticeable stains as we took it out of the box.
19 November 2025
Very quick supply of item ordered
Very quick supply of item ordered, which was an outdoor umbrella cover. Item exactly as described and much better quality than the cover supplied with the umbrella at purchase. I made some enquiries on line prior to purchase and Shade Australia provided the exact same cover as retailers at a significantly reduced price. From my experience, highly recommend.t
29 November 2025
Reply from Shade Australia Pty Ltd
Thanks so much for taking the time to write us a fantastic five star review!
We're thrilled to hear that you had an excellent experience ordering from us and that you were very happy with not only the quality of your new umbrella protection cover, but with the competitive price as well!
I'm sure it will do a wonderful job of protecting your cantilever umbrella for many years to come!
Kind regards,
Alana
Easy to shop online Australia…
Good communication from Shade Australia when I had a delivery issue. Easy to order online too.
I haven’t put the umbrella up yet but the fabric looks great.
17 November 2025
Reply from Shade Australia Pty Ltd
Hi Kathy,
Thanks for the five star review - we really appreciate it!
It's great to hear that you had a really positive experience with Shade Australia despite the delivery issue, and we're also glad that you were happy with the level of communication you received throughout.
I hope your Shelta Como Timber Centrepost Umbrella does a wonderful job for you!
Kind regards,
Alana
The service was faultless and the staff…
The service was faultless and the staff I talked to were so helpful and I felt like a customer for the first time in ages so thank you so much.
16 November 2025
Reply from Shade Australia Pty Ltd
We're ecstatic that you had such an excellent experience with us! We're always happy to help and we're thrilled that you appreciated our level of service!
I'm sure your Savannah Cantilever Umbrella will do a wonderful job for you for many years to come!
Kind regards,
Alana
Reply from Shade Australia Pty Ltd
Hi Tony,
Thank you for your review based on your order with us!
We're glad to hear that you found it easy to order from our website and that delivery was simple!
Kind regards,
Alana
5 star experience
Excellent customer service with my order. They were very helpful in advising how to mount the Pandanus umbrella in the paved terrace
15 November 2025
Reply from Shade Australia Pty Ltd
Hi Christine,
Thanks so much for taking the time to write us a five star review!
We're thrilled that you had an excellent experience with our website and with our staff who were able to help you with your order!
I'm sure your Pandanus Cantilever Umbrella will do a fabulous job at keeping you cool for many years to come!
Kind regards,
Alana
Simple process for placing orders
Simple process for placing orders. Enoguh information to be able to confidently place oreders on line. Great support when needed,
28 November 2025
Reply from Shade Australia Pty Ltd
Thanks for writing us a five star review!
We're so glad that you were satisfied with the information on our website enough to make an order with us! Every time someone asks us a question we don't know the answer to we update the product page to ensure that our customers have all the information that they need!
I hope your Coolum Centrepost Umbrella does a fantastic job for you for many years to come!
Kind regards,
Alana
easy to use website found items I want…
easy to use website found items I want very quickly Would commend Shades AU
26 November 2025
Reply from Shade Australia Pty Ltd
Thank you for your five star review based on your experience with our website!
It's great to hear that you were able to find what you were looking for quickly on our website and that you found it easy to use! Thank you for your recommendation!
Kind regards,
Alana
Responsive to feedback.
26 November 2025
Reply from Shade Australia Pty Ltd
Hi Peter,
Thank you for your feedback, and we really appreciate that you were open to discussing your concerns with us.
Kind regards,
Alana
Reply from Shade Australia Pty Ltd
Hi Marty,
Thanks so much for the five star review!
We're thrilled that you received your order in good time and that you are happy with the quality of your Shade Cloth Clips! I'm sure that they'll do a great job for you!
Kind regards,
Alana
Good product with fast delivery
11 November 2025
Reply from Shade Australia Pty Ltd
Hi Graeme,
Thank you for the five stars!
We're happy to hear that you have found our Shadefix Strips to be good quality, and that you received them quickly!
Kind regards,
Alana
Exceptional service and quality products
I recently purchased an umbrella and umbrella stand from this company, and I’m genuinely impressed. Their professionalism stood out from the very beginning, they provided clear, detailed information and took the time to understand exactly what I needed. They truly went the extra mile to make sure I was getting the right product for my specific use, and their recommendations were spot on.
The quality of the umbrella and stand is fantastic, and the whole process felt easy and supported. It’s rare to find a company that combines excellent customer service with high-quality products, but they absolutely delivered. Highly recommend!
24 November 2025
Reply from Shade Australia Pty Ltd
Hi Pamela,
Thank you for taking the time to write such a thorough and detailed five star review for us! We're thrilled that you had such a great experience buying from us - we'll always take the time to find the perfect shade solution for our customers and we're just so glad that you appreciated the advice we gave!
I'm sure your new Sunranger Eden Centrepost Umbrella will do a wonderful job for you for many years to come.
Kind regards,
Alana
Excellent experience
Easy process to order online, great selection of colours and sizes. Ordered on a Wednesday received in Adelaide on Monday morning. Excellent customer service, will recommend to others.
19 November 2025
Reply from Shade Australia Pty Ltd
Hi John,
Thank you for submitting a five star review for us!
We're thrilled that you appreciated the level of customer service that you received throughout your order and that you were also happy with the range on our website! We also always do our best to ship as soon as we can so it's great to hear that you received your order in good time! Thank you for your recommendation - I'm sure your new Sunranger Eden Umbrella will do a wonderful job for you for many years to come! We'd love to see a pic of the Pacific Blue and White - that's our newest stripe colour so we're very excited about it!
Kind regards,
Alana
Reply from Shade Australia Pty Ltd
Hi Craig,
Thank you for the five star review based on your experience with our store!
We're glad to hear that you found it easy to order from our website and that you appreciated the information on the product page of the Sunhaven Resort Cantilever Umbrella! I'm sure it will do a wonderful job for you for many years to come once you receive it!
Kind regards,
Alana
Great website
Great website.
Very efficient delivery - ordered Sat afternoon and with us on Tuesday.
really great product that was easy to assemble
8 November 2025
Reply from Shade Australia Pty Ltd
Hi Mark,
Thanks so much for writing us a great five star review!
We're very glad to hear that you received your order in good time! We always do our best to ship as soon as we can. We're also thrilled to hear that you found the Bayview Centrepost umbrella easy to assemble!
Kind regards,
Alana
A1 Customer Service
Customer service was amazing. Communication was timely. Super helpful staff. Delivery was on time. Highly recommended.
13 November 2025
Reply from Shade Australia Pty Ltd
Hi Cath,
Thank you for writing us such a fantastic five star review!
We're so thrilled to hear that you had a great experience with our store today, and that you found our staff to be helpful! We're always happy to help with plenty of experience to back up our advice. Thank you so much for your recommendation!
Kind regards,
Alana
Reply from Shade Australia Pty Ltd
Hi Jennifer,
Thank you for writing a review for us!
We're glad to hear that you found it so easy to order through our website and that it was easy to pick which umbrella was best for your area!
I'm sure your new Shelta Savannah Cantilever Umbrella will do an amazing job at keeping you cool and safe from the sun!
Kind regards,
Alana
Reply from Shade Australia Pty Ltd
Hi Paul,
Thank you for the five star review based on your order!
We're so glad to hear that you found our website easy to order from and that the Umbrella Protection Cover was the perfect fit for your umbrella!
Kind regards,
Alana
Offered umbrella on line
Offered umbrella on line, very fast post, good product, good price
2 November 2025
Reply from Shade Australia Pty Ltd
Hi Karen,
Thank you for your five star review!
We're glad that you're happy with your new Manly Beach Umbrella, and I'm sure it will offer plenty of shade for many Summers to come!
Kind regards,
Alana
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