I had approached many companies. Every 1 had given competitive quote.. n it was difficult to choose but got special recommendations from Claude AI . And let me tell u that was the best decision ever... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I contacted several car transport companies and SGT confirmed that my 54 year old car would be picked up and delivered without being unloaded and reloaded. My car was picked up the next day as promise... See more
Company replied
my overall experience with sgt auto transport was provided with excellent communication not only with the broker but, with the caring and considerate driver Khalil. he had difficulty unloading in a re... See more
Company replied
Believe the reviews. Great communication, good price, and safeguards in place to help ensure peace of mind that your vehicle will arrive in the condition it left when picked up. Example: My driver too... See more
Company replied
Company details
Written by the company
SGT Auto Transport is a 5-star rated auto transport management company headquartered in Bohemia, New York. Established in 2014, we are fully licensed by the Federal Motor Carrier Safety Administration (FMCSA) under MC 873392 and the U.S. Department of Transportation (USDOT) 2521690. As a BBB-accredited, A-rated company and proud recipient of the Best Mover of 2024 award, we've built our reputation on reliability, transparency, and customer satisfaction. To date, we've successfully delivered over 100,000 vehicles, served more than 75,000 happy customers, and work with a network of over 45,000 vetted carriers across the country.
Contact info
80 Orville Dr, Ste 100, 11716, Bohemia, United States
- 8645465038
- info@sgtautotransport.com
- sgtautotransport.com
4.2
Great
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 24 hours
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Set expectations via email
Set expectations via email. Met those expectations precisely.
27 May 2026
Unprompted review
Reply from SGT Auto Transport
We’re delighted to hear that we met your expectations and delivered exactly as promised. Thank you for your trust and for taking the time to share your experience with SGT Auto Transport!
great customer service and timely…
great customer service and timely delivery. we will use SGT again!
14 May 2026
Unprompted review
Reply from SGT Auto Transport
We’re thrilled to hear you were happy with our customer service and timely delivery. Thank you for your trust and kind words—we look forward to serving you again in the future!
I had THE BESSSSTT experience with SGT
I had THE BESSSSTT experience with SGT! I was nervous shipping my car to start but SGT made it very simple. They kept their word for drop off and pick up. I am not a leave a review kind of consumer but this experience is worth talking about and sharing. SGT THANK YOU FOR EVERYTHING! I want to shout out my driver (won’t include his name) as well he was amazing , he picked up and dropped off with ease. Will def recommend and reside SGT when needed
22 May 2026
Unprompted review
Reply from SGT Auto Transport
We’re thrilled to hear you had such a great experience with us! Thank you for your trust and recommendation. We’re also glad your driver provided excellent service and made the process easy from start to finish.
BUYER BEWARE!
WARNING! DON'T FALL VICTIM! They’ll tell you whatever you want to hear to earn your business, then disappear when deadlines aren’t met.
I recently purchased a Tesla in New Jersey and needed it transported to California. Before booking, I made it VERY clear to every company I spoke with that I had a vacation coming up in two weeks. SGT Auto Transport assured me that was “more than enough time” for delivery, so I decided to trust them with the job.
Our contract listed a pickup window between 5/8/26 and 5/12/26, with a guaranteed delivery date of 5/20/26. In other words, even in the worst case scenario of a 5/12 pickup, they claimed they could deliver the car cross-country in 8 days. SGT then subcontracted the shipment to a company called Ozuu Express LLC, the “reputable and professional carrier” they supposedly stand behind. Trust me, I’ll be reviewing them separately as well.
We heard absolutely nothing until the very last pickup day. That afternoon, I was told the driver would arrive between 5-8 PM and would call an hour before arrival. No call ever came, and the driver finally showed up at 8:20 PM (red flag #1). By then it was already dark, making it impossible to properly inspect the vehicle before handing it over.
Then things got worse.
For the next SEVEN DAYS, I watched my Tesla sit in the transporter’s parking lot through the Tesla app, without moving once. SEVEN DAYS (red flag #2). During that entire time, I repeatedly tried contacting Ozuu Express, but none of their phone numbers worked (red flag #3).
So I contacted SGT instead. Conveniently, their phone system suddenly had a recording claiming they were experiencing phone issues and directing customers to online chat support (red flag #4).
Since 5/18/26 (the day the car finally left New Jersey), just TWO DAYS before the promised delivery date, I have been in chat with SGT EVERY SINGLE DAY. Today is 5/21, and I leave for vacation tomorrow (5/22). All week long, I’ve been given nothing but excuses and vague updates.
SGT has repeatedly told me they’ve been “trying to reach Ozuu Express” to find out why the car sat for seven days and where it currently is. Apparently, they’ve been unable to get ahold of them ALL WEEK. Seriously? This is the company you chose to contract with and represent your business? (red flag #5)
At this point, it feels like SGT completely misled me just to secure the booking and has now washed their hands of the situation. Their attitude seems to be: “Whenever the car arrives, it arrives.”
Unfortunately, because of THEIR delays, I’ll now be out of town and unable to receive my vehicle until I return. And do you think SGT has contacted me to work out a solution, knowing I won't be home to receive the vehicle? NOPE. Not a single call from their side. They've completely left me to figure it out with the driver.
The driver called while I was away on vacation. Something I deliberately was trying to avoid from the very first call to SGT. I had no one there to receive the car and was told if I didn't let them leave it in my driveway, they would drop it at a tow yard and I would be charged daily until I returned from vacation. This is the service you can expect from them. AVOID THEM LIKE THE PLAGUE.
23 May 2026
Unprompted review
Reply from SGT Auto Transport
Dear Bryan,
We are sorry to hear that your experience did not meet your expectations and appreciate you taking the time to share your concerns. We understand how important timing was for this shipment, especially with your upcoming travel plans, and we regret the frustration caused by the delays and communication challenges you encountered.
That said, we would like to provide some important clarification regarding the transportation process. SGT Auto Transport operates as a licensed transportation broker, and as outlined in the signed Terms and Conditions, all pickup and delivery dates are estimated and subject to factors outside of direct control, including carrier scheduling, route adjustments, traffic, weather, mechanical issues, and compliance with federal transportation regulations.
Your vehicle was successfully assigned within the contracted pickup window to a licensed and insured carrier, and transportation was initiated accordingly. While we understand your frustration regarding the transit timeline and the carrier’s delays after pickup, cross-country transport schedules can occasionally shift due to logistical circumstances that arise while the vehicle is already in transit.
We would also like to clarify that it is incorrect that no one from SGT attempted to contact you regarding the situation. The matter was escalated to a supervisor from our team who personally contacted you to review the circumstances, discuss the delivery concerns, and assist in coordinating the best possible resolution based on the carrier’s status and available options at the time.
Additionally, our team remained actively engaged throughout the process by communicating with the carrier and providing updates through the available support channels. We sincerely apologize if the temporary phone system issues and reliance on live chat support created additional inconvenience during an already stressful situation.
Regarding delivery coordination, carriers are required to arrange delivery with an authorized party present to receive and inspect the vehicle. If no party is available at the scheduled delivery time, alternate arrangements such as rescheduling or secured storage may become necessary in accordance with standard transport procedures. We understand this was not the outcome you hoped for and regret the inconvenience this created during your vacation.
We appreciate your feedback, as it helps us continue reviewing carrier performance and improving the customer experience. While we recognize your dissatisfaction, we respectfully disagree with the characterization that anyone intentionally misled you, as our team worked to coordinate the shipment based on the information and carrier availability at the time of booking.
We wish you the best moving forward and appreciate the opportunity to address your concerns.
Never call this company. The are a sham.
This place is a shame. They take your credit card and tell you they guarantee pick up and then they never call you back and your car does not get delivered. I called them 30 times and they ignore you. But, if you go on line to get a big, three people call you to make a bogus reservation.
22 May 2026
Unprompted review
Reply from SGT Auto Transport
Dear Derek,
We are sorry to hear that you felt disappointed with your experience. It is never our goal to mislead customers, and we regret that the scheduling process did not align with your expectations.
While you selected the guaranteed pickup option, our team also presented alternative transport options during the process, including one that met the guaranteed pickup timeframe but involved a longer transit period, which was declined. Additional next-available pickup options with shorter transit times were subsequently identified and presented as well; however, those alternatives were also not accepted.
As outlined in the signed terms and conditions, even with a guaranteed pickup option selected, SGT Auto Transport operates as a licensed transportation broker and carrier availability can occasionally be impacted by scheduling and logistical constraints outside of direct control. In such cases, our responsibility is to arrange transportation at the next soonest available opportunity, which our dispatch team was actively working to do.
We respectfully disagree with the characterization that our company is a “sham,” as these are defamatory statements that do not accurately reflect the efforts made by our team to coordinate your shipment. Our staff remained actively engaged in attempting to secure a carrier solution based on the scheduling parameters provided.
We regret that none of the available options ultimately worked for your timeline and appreciate the opportunity to clarify the circumstances.
Worst Company we ever felt with
Called the day of pickup and said the driver was unable to service us Had a second pick up driver at $300.00 more. We were able to negotiate it down to $150.00 by telling them to cancel Also. Because we we driving our second car when this occurred we had no way see the new contract . The new driver requested Cash on delivery. We believed that ,,like the deposit we would pay with the card . They were to deliver to a retail retail location we had attachments with . When they arrived four hours late and the store was closed. They did not contact us and did not drop the vehicle . We went crazy trying to locate the new driver . You cannot contact SGT by phone only chat. Never got anything acomplished with them. A day latter we were contacted by the driver and he refused to drop off without CASH payment . That afternoon we drove to the location and paid. If SGT rating is 4.4 it must be out of 100. Worst company we have ever felt with. S P Delorenzo
18 April 2026
Unprompted review
Reply from SGT Auto Transport
Dear Sam,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience was frustrating, however we would like to clarify several important points regarding the service provided.
At the time of booking, the order was placed under the discounted cash-on-delivery (COD) rate, which requires payment directly to the assigned carrier in cash or certified funds upon delivery. This payment structure, including the COD requirement, is clearly disclosed in the Customer Shipping Contract that was signed and agreed to prior to dispatch. The carrier assignment and service terms were accepted under these conditions.
Regarding the carrier change, in the auto transport industry, carrier availability can occasionally shift due to operational or mechanical reasons. When this occurs, a replacement carrier may be assigned to ensure the shipment is still completed within the scheduled window. Any adjustment in carrier pricing reflects current market availability and is always communicated prior to dispatch for approval.
With respect to delivery timing and contact, carriers operate independently and are responsible for on-the-road coordination and arrival updates. SGT Auto Transport facilitates communication through available dispatch channels and support systems, and we rely on carrier updates to relay accurate timing information.
We understand your concerns regarding communication and payment at delivery. However, the COD requirement was part of the agreed service terms, and the carrier was acting in accordance with those instructions at the time of delivery.
Based on our records and review, the shipment was completed in accordance with the signed agreement and service terms selected at booking.
We appreciate your feedback and the opportunity to clarify the process.
Unprofessional with car damage
I had a disappointing experience with SGT Auto Transport regarding the delivery condition of my vehicle.
I was actually a returning customer and had completed two previous bookings with SGT without issues, which made this experience even more disappointing.
This time, my vehicle was delivered with new scratches on the left rear door that were not present at pickup and were not documented in the initial inspection report.
After reporting the issue, the communication and resolution process was frustrating and unhelpful. SGT simply copied the carrier into the emails and largely stepped away from the matter. The carrier repeatedly denied responsibility and continued sending the same responses without meaningfully addressing the damage claim.
I ultimately disputed my initial $100 credit card deposit under “service not as described,” especially since the repair estimate I received was over $500. Instead of focusing on resolving the damage concern professionally, I then received communications regarding potential collection actions related to this dispute, which felt inappropriate given that the issue was already under formal credit card review and being handled through the chargeback process.
In my experience, SGT did not deliver the vehicle in the condition promised at pickup. I strongly recommend that customers carefully document their vehicle with detailed photos before transport and thoroughly inspect the vehicle after delivery.
Besides the vehicle damage issue, I also had concerns with pricing changes before pickup. The original quoted price was $1,080, which was later increased to $1,150 two days before pickup. I agreed to a final price of $1,100, but I was still charged an additional amount at pickup due the [overload].
Overall, the communication throughout the process felt unprofessional, and SGT did not take an active role in resolving the damage claim. Instead, the issue was largely directed back to the carrier, and there was no clear effort to facilitate a resolution. After I proceeded with a credit card dispute due to the unresolved damage, I then received communications regarding potential collection actions, rather than support in resolving the claim through proper channels.
17 May 2026
Unprompted review
Reply from SGT Auto Transport
Dear Zhuangyan,
We are sorry to hear that you were dissatisfied with your experience, especially as a returning customer. We value every customer relationship and would like to provide additional context regarding the concerns raised in your review.
SGT Auto Transport did not ignore or refuse assistance regarding your damage concerns. Our claims department remained actively involved and communicated with both you and the carrier in an effort to facilitate the claims review process. While we understand the process may have felt frustrating, transport-related damage investigations require documentation review, communication with all involved parties, and adherence to established claims procedures in order to properly assess the matter and provide guidance.
We would also like to clarify that the additional amount requested at pickup was related to excess personal belongings inside the vehicle. As documented in the Bill of Lading photos, the vehicle contained personal items exceeding the permitted transport limit, which can result in additional carrier charges due to weight and transport compliance requirements.
We further note that we made good-faith efforts to continue discussing the matter directly and assist throughout the review process. However, a credit card dispute was filed while the matter was still under active review. As outlined in the signed Terms and Conditions accepted at booking, any disputes or chargebacks are handled in accordance with the agreed contractual terms, including the provisions related to collections and dispute processing.
We always strive to provide professional service and support to our customers and regret that this experience did not meet your expectations. At the same time, we believe it is important that the full context of the situation is reflected accurately.
SGT tried to extort 42% more from me than their initial bid
I was given a quote of $1,774 for a transport from Florida to New Hampshire. This is a lot higher than the normal $1,100 I usually pay, but gas prices are currently high, so I understood. When the dispatcher called with an available transport two days after my initial availability date (which was in the allotted timeframe), he told me the cost was $2,500. I told him that wasn't acceptable, so he quickly said, Okay, then $2,025.
I had no choice but to accept it because the way the bid process works is that you choose one shipper, and if they don't work out, you have to start over. Needing an immediate shipment from someone else would have put me at the mercy of their last-minute pricing.
The driver was fine and punctual, even delivered the car early. However, this bait-and-switch tactic is unacceptable to me, and I will not use their services again.
Update 5/21/2026:
SGT contacted me and offered $150 (first $100, then a counter of $150) for me to remove my review. I said that I would only edit my review, but would not remove it, so I declined their offer. They indicated the offer stands, so if I change my mind, I can contact them.
Therefore, my 2-star rating stands, and I will not be using their services in the future.
14 May 2026
Unprompted review
Reply from SGT Auto Transport
Dear Kim,
Thank you for sharing your feedback. However, based on the first name and last initial used on the review, we were unable to identify the specific case you are referring to.
As a customer satisfaction and solution-oriented business, we are more than willing to work with you toward a resolution and assist in the best way possible. Kindly respond to the Trustpilot inquiry with your information or contact us directly at feedback@sgtautotransport.com so we can review your case and find the best possible solution for your situation.
Believe the reviews
Believe the reviews. Great communication, good price, and safeguards in place to help ensure peace of mind that your vehicle will arrive in the condition it left when picked up. Example: My driver took about 55 photos before loading and sent them to me before arrival so I knew what to expect. Also no attempts to upsell. Would def. use SGT again.
20 April 2026
Unprompted review
Reply from SGT Auto Transport
We truly appreciate your thoughtful feedback and recommendation! We’re glad to hear the communication, pricing, and overall process provided you with peace of mind throughout your shipment. Thank you for choosing SGT Auto Transport — we look forward to assisting you again in the future!
My mom paid the amount n was sent a…
My mom paid the amount n was sent a email stating they will pick up the car on a specific day nobody calls to tell us the car won’t b picked up that day. No calls No texts No emails where sent, non of the phone numbers that are being told to use to reach out to the company DONT work either mailbox wasn’t set up or the call would straight drop. And the live chats walk u in circles. They r dragging their feet but in the policy states they will charge a cancellation fee. Ain’t dat sum.
14 May 2026
Unprompted review
Reply from SGT Auto Transport
Dear Lex R,
As your review was posted under your first name and last initial only, it makes it impossible for us to identify the exact case you are referring to. We sincerely regret to hear about the frustration and communication issues you described and would appreciate the opportunity to review and address the situation directly.
To help us investigate and work toward a resolution, please respond to the Trustpilot inquiry with your order information or contact us directly at feedback@sgtautotransport.com. We remain committed to assisting you and resolving any concerns as promptly as possible.
On time pick up and delivery and…
On time pick up and delivery and affordable transportation from east coast to west coast.
26 April 2026
Unprompted review
Reply from SGT Auto Transport
Thank you for your kind review! We’re happy to hear your vehicle was picked up and delivered on time and that you found the service affordable. We appreciate your trust in SGT Auto Transport!
SGT has been a reliable resource for car transport…
SGT has been a reliable resource for transport of our car twice now.
Easy scheduling and reliable pick up. Courteous driver and car arrives as promised
1 May 2026
Unprompted review
Reply from SGT Auto Transport
We truly appreciate your continued trust in SGT Auto Transport! We’re glad to hear your experiences have been reliable and smooth, from scheduling to delivery. Thank you for choosing us again, and we look forward to assisting you in the future!
SGT made the whole process easy!
SGT made an found a transporter and contacted me the next day. We agreed on a good price and my car was picked up the next day. Easy and cost effective! Was delivered to Tennessee without a hitch.
1 May 2026
Unprompted review
Reply from SGT Auto Transport
We’re glad to hear everything went smoothly and that you were happy with the pricing, quick pickup, and delivery to Tennessee. Thank you for choosing SGT Auto Transport—we appreciate your feedback!
BEWARE - DON’T TRUST THIS COMPANY
BEWARE - DON’T TRUST THIS COMPANY or AIF Trucking, Inc!
We had a horrible experience with this company including:
1) Last minute booking of transport
2) Last minute “guaranteed” price escalation by 30%
3) Last minute price escalation AGAIN as car was being loaded on truck due to less than 100 lbs personal items in car (Carrier - AIF Trucking, Inc.)
4) On day of expected delivery, the car was 30 minutes from our destination, but the truck drove right on by to the West coast (Tesla tracks location). We didn’t receive our car until 5 days later after it had been detoured to Portland and Seattle - causing 5 additional days of rental car expense
5) No response from truck driver by text nor cell phone, no communication from SGT or carrier
6) SGT suggests you need to lock in contract to “assure” price and transport, but they really don’t start looking for drivers until eleventh hour.
7) You cannot cancel the contract without $200 penalty even if they can’t find a carrier to transport until the entire pick up window has passed
8) The contract is extensive and essentially has ZERO protections for the customer.
In short, this “broker” has curated its reviews on its website. Look around the net and you will see similar experiences. For the price we ultimately paid for this wild joy ride our car took around the country, we could have driven round trip in less time and FAR less expense (including hotels, gas, etc.) had we never used them. Be careful!
30 April 2026
Unprompted review
Reply from SGT Auto Transport
Dear S Keith,
We are sorry to hear that you were dissatisfied with your experience and understand your frustration regarding the delays, pricing adjustments, and communication concerns you described.
However, we would like to respectfully clarify several statements in your review that do not accurately reflect our company policies, operational procedures, or the terms agreed to prior to transport.
Regarding pricing, all quotes provided are clearly disclosed as market-based estimates and may fluctuate depending on carrier availability, route demand, vehicle specifications, and current transport conditions. As outlined in the signed agreement, updated pricing may occasionally be required due to trucker-demand fluctuations, and customers always have the discretion to accept or decline revised carrier offers.
We would also like to clarify that the statement claiming we “do not start looking for drivers until the eleventh hour” is incorrect. Our dispatch team actively works to secure a carrier as early as possible within the customer’s requested pickup window. Carrier assignment timelines can vary depending on market conditions, route availability, and scheduling logistics within the nationwide transport network.
Additionally, the claim regarding a “$300 cancellation penalty” is inaccurate. Our agreement clearly states that the administrative cancellation fee is $199, not $300, and it is not automatically charged in every cancellation situation. The fee only applies under specific contractual circumstances and is not a penalty. Likewise, our contracts are designed to protect both our customers and our company by clearly outlining the responsibilities and expectations of all parties involved.
While unforeseen delays, rerouting, or logistical adjustments can occasionally occur within the transport industry, we do acknowledge your dissatisfaction regarding the delivery timeline and communication experience.
At the same time, we must respectfully defend the integrity and reputation of our company against statements that are exaggerated or factually incorrect. We remain committed to transparency, professionalism, and assisting customers throughout the transport process.
It was a wonderful experience getting…
It was a wonderful experience getting my car shipped with SGT team! They’re reliable, efficient, and professional. My car got delivered two days ahead than the scheduled time. I’m very satisfied with this delivery! Would highly recommend SGT to every single one of you. Thanks SGT team!
9 May 2026
Unprompted review
Reply from SGT Auto Transport
Thank you so much for your wonderful feedback! We’re thrilled to hear that your vehicle arrived safely and even ahead of schedule. Providing reliable, efficient, and professional service is always our goal, and we truly appreciate your recommendation. Thank you for choosing SGT Auto Transport!
I hired SGT Auto Transport after…
I hired SGT Auto Transport after spinning my wheels for two weeks trying to arrange a motorcycle pickup on the northwest coast. I spoke with David in Sales, and he assured me they would get my bike picked up by a qualified driver, on time, and at the estimated cost. Honestly, my expectations were low after prior experiences, but SGT delivered exactly as promised. In fact, they exceeded expectations—my motorcycle was picked up and delivered even faster than estimated. The bike arrived in pristine condition with zero issues. The driver communicated well and really went above and beyond. Great job to SGT and especially David!
7 May 2026
Unprompted review
Reply from SGT Auto Transport
It's wonderful to hear that you had a positive experience with our team. Thank you for choosing to do business with us!
DO NOT use SGT Auto Transport
I recently ( may2026) booked SGT Auto transport to ship my car from Florida to Chicago. For an additional $300 I was told my date would be GUARANTEED. That date arrived and I was told they did not have a driver to ship my car. I guess they have a different definition of guaranteed. I will never, ever use SGT Auto transport.
1 May 2026
Unprompted review
Reply from SGT Auto Transport
Dear David,
We sincerely apologize for the frustration and disappointment caused by your recent experience.
We understand how concerning it must have been when your scheduled pickup did not proceed as expected. Please know that we genuinely appreciate your feedback, and your case has been forwarded to our Quality Assurance Team for a detailed internal review to better understand what led to this situation and identify opportunities for improvement moving forward.
Customer satisfaction remains extremely important to us, and we regret that your experience did not meet expectations.
SGT IS ONE OF THE MOST INCREDIBLE AND…
SGT IS ONE OF THE MOST INCREDIBLE AND PROFESSIONAL COMPANIES I HAVE EVER WORKED WITH. THEIR WORD IS THEIR BOND.! Lucknow further when you need your car transported. You will never be disappointed.
6 May 2026
Unprompted review
Reply from SGT Auto Transport
We’re truly grateful for your incredible feedback and kind words! It means a lot to hear that you found our team professional and reliable. Thank you for your trust and recommendation — we’re always here whenever you need your vehicle transported again.
Disappointed!
Disappointed!
I want to preface this negative review with compliments to the driver. Pasquel was professional, pleasant and responsive. He even helped my very elderly mother empty her belongings from the trunk!
My disappointment is with SGT.
I have used SGT for the past few years, a returning, loyal customer. This year, in spite of the
fact that I paid extra for a guaranteed pick-up, signed the paper work and agreed weeks
before on the price to go from FL to NY, they decided to increase the fee another
$200 just a few hours before assigning a carrier to me. SGT informed me it was the carrier who decided to raise the price at the last minute. Rather than SGT picking up that last minute upcharge, or even offering to pay half, which I believe would have been a better business decision, I was told if I do not pay, the carrier would cancel and find another customer. I agreed to pay because I needed to have them pick up the car that day. Maybe, not illegal to
do this, but surely unethical!.
27 April 2026
Unprompted review
Reply from SGT Auto Transport
Dear Betsy,
Thank you for your continued trust in our services over the years, and we truly appreciate your kind words about the driver.
We’re sorry to hear about your concerns regarding the price adjustment. In the auto transport industry, pricing is influenced by real-time market conditions, including carrier availability, route demand, and timing. While we always aim to honor initial quotes, there are instances where carriers adjust rates at the time of dispatch in order to accept and complete the order within the requested timeframe—especially for guaranteed pickups.
In such situations, the updated rate is presented as an option, and customers may choose to proceed or decline. We understand this can be frustrating, particularly on short notice, and your feedback regarding how this was handled is noted and will be reviewed internally.
We value your loyalty and appreciate you bringing this to our attention.
Reply from SGT Auto Transport
Thank you for sharing your experience! We’re glad we could assist you and hope to work with you again in the future.
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