Albeit slightly earlier than suggested but shouldn’t complain. Very helpful, courteous and polite. Carried the mattress into the house and left it where I wanted it. Impressed that they were cheerful... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Communication wise the company is A1. I cannot fault the emails I recieved notifying me of how/when my parcel would be delivered. However, I did leave a note on one email stating if I wasn't at home,... See more
Excellent communication. Notified of the time slot via email and text. Tracking link was good and easy to use. The delivery men called 40mins before arrival. On arriving both men were very considerat... See more
Company replied
SGK is the benchmark that all courier companies should be aiming for. Can't fault them - timely and clear communication and delivered when promised. Two delivery guys were pleasant and were happy to d... See more
Company replied
Company details
- Courier and Delivery Service
- Delivery Service
- Logistics Service
- Shipping Company
- Shipping Service
- Storage Facility
Written by the company
We are a Bespoke Two Man Delivery Service that serve anywhere in the UK. We collect free of charge in most regions of the UK. We pride in feedback off our customers, retailers , outlets and people in their homes.
Contact info
United Kingdom
- 01902 962575
- info@sgkdistribution.co.uk
- sgkdistribution.co.uk
4.7
Excellent
29K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent communication from them
Excellent communication from them, the delivery men were very polite and helpful, even concerned that it was raining and may get my floor wet or dirty from their shoes. great service thank you.
14 May 2026
Unprompted review
Reply from SGK Distribution Ltd
Dear Ronald Murray,
Thank you for your 5-star review!
We’re truly grateful for your kind feedback and pleased to know that your experience lived up to expectations.
Our team works hard to deliver great service, and it’s always rewarding to hear when that effort is appreciated.
Thanks again for your support, we look forward to serving you again in the future.
Warm regards,
The SGK Team
The delivery men were very polite and…
The delivery men were very polite and respected my property. They arrived on time (more or less)
19 May 2026
Unprompted review
Reply from SGK Distribution Ltd
Dear Paula Bates,
Thank you for your 5-star review!
We’re truly grateful for your kind feedback and pleased to know that your experience lived up to expectations.
Our team works hard to deliver great service, and it’s always rewarding to hear when that effort is appreciated.
Thanks again for your support, we look forward to serving you again in the future.
Warm regards,
The SGK Team
Excellent service arrive when they say…
Excellent service arrive when they say and kept in contact
19 May 2026
Unprompted review
Reply from SGK Distribution Ltd
Dear Catherine Kerr,
Thank you for your 5-star review!
We’re truly grateful for your kind feedback and pleased to know that your experience lived up to expectations.
Our team works hard to deliver great service, and it’s always rewarding to hear when that effort is appreciated.
Thanks again for your support, we look forward to serving you again in the future.
Warm regards,
The SGK Team
The 2 delivery guys were very polite…
The 2 delivery guys were very polite and arrived 40 mins into my 3 hour timeslot, having travelled 200+ miles from Birmingham and delivered my new mattress to the right room I requested. Good all round service, Thank you.
20 May 2026
Unprompted review
Reply from SGK Distribution Ltd
Dear Derek Hodgson,
Thank you for your 5-star review!
We’re truly grateful for your kind feedback and pleased to know that your experience lived up to expectations.
Our team works hard to deliver great service, and it’s always rewarding to hear when that effort is appreciated.
Thanks again for your support, we look forward to serving you again in the future.
Warm regards,
The SGK Team
Delivered ontime
Delivered ontime, received phone call saying when they would arrive.
Delivery men were polite and efficient
19 May 2026
Unprompted review
Reply from SGK Distribution Ltd
Dear Smegs,
Thank you for your 5-star review!
We’re truly grateful for your kind feedback and pleased to know that your experience lived up to expectations.
Our team works hard to deliver great service, and it’s always rewarding to hear when that effort is appreciated.
Thanks again for your support, we look forward to serving you again in the future.
Warm regards,
The SGK Team
Very impressed
Very impressed, well organised delivery schedule.
Day and time slot arranged by email. On the day had a 2 hour time slot and the driver phoned when they were an hour away. Phoned again when they were a few minutes away.
The 2 guys were very polite and courteous, asking if it was ok walking in on my carpet. They also asked if I needed any extra help as the delivery had filled my hall way. A credit to your company. Thank you
19 May 2026
Unprompted review
Reply from SGK Distribution Ltd
Dear S Harris,
Thank you for your 5-star review!
We’re truly grateful for your kind feedback and pleased to know that your experience lived up to expectations.
Our team works hard to deliver great service, and it’s always rewarding to hear when that effort is appreciated.
Thanks again for your support, we look forward to serving you again in the future.
Warm regards,
The SGK Team
Excellent service
Regular updates, phone call advising of delivery time and polite and efficient staff. Thank you!
20 May 2026
Unprompted review
Reply from SGK Distribution Ltd
Dear B Finch,
Thank you for your 5-star review!
We’re truly grateful for your kind feedback and pleased to know that your experience lived up to expectations.
Our team works hard to deliver great service, and it’s always rewarding to hear when that effort is appreciated.
Thanks again for your support, we look forward to serving you again in the future.
Warm regards,
The SGK Team
Reply from SGK Distribution Ltd
Dear Catherine,
Thank you for your 5-star review!
We’re truly grateful for your kind feedback and pleased to know that your experience lived up to expectations.
Our team works hard to deliver great service, and it’s always rewarding to hear when that effort is appreciated.
Thanks again for your support, we look forward to serving you again in the future.
Warm regards,
The SGK Team
Excellent service absolutely brilliant
Excellent service absolutely brilliant
18 May 2026
Unprompted review
Reply from SGK Distribution Ltd
Dear Customer,
Thank you for your 5-star review!
We’re truly grateful for your kind feedback and pleased to know that your experience lived up to expectations.
Our team works hard to deliver great service, and it’s always rewarding to hear when that effort is appreciated.
Thanks again for your support, we look forward to serving you again in the future.
Warm regards,
The SGK Team
Really great delivery service
Really great delivery service. They even did a double check with a phone call to make sure I didn’t need help to assemble my product which was really nice of them. Thank you
19 May 2026
Unprompted review
Reply from SGK Distribution Ltd
Dear Leanne,
Thank you for your 5-star review!
We’re truly grateful for your kind feedback and pleased to know that your experience lived up to expectations.
Our team works hard to deliver great service, and it’s always rewarding to hear when that effort is appreciated.
Thanks again for your support, we look forward to serving you again in the future.
Warm regards,
The SGK Team
Excellent service
Excellent service, driver and partner were both very polite and brought the 2 parcels into the house, more than most couriers do, phoned about 30 mins before delivery to confirm they would be arriving shortly. Brilliant service and your team were excellent representatives for you. Well done.
18 May 2026
Unprompted review
Reply from SGK Distribution Ltd
Dear Steve B,
Thank you for your 5-star review!
We’re truly grateful for your kind feedback and pleased to know that your experience lived up to expectations.
Our team works hard to deliver great service, and it’s always rewarding to hear when that effort is appreciated.
Thanks again for your support, we look forward to serving you again in the future.
Warm regards,
The SGK Team
Was allocated a suitable time slot and…
Was allocated a suitable time slot and then advised 40 minutes before actual arrival. Delivery all carried out well by 2 very helpful and considerate young men and all packaging taken away.
19 May 2026
Unprompted review
Reply from SGK Distribution Ltd
Dear Christine Lee,
Thank you for your 5-star review!
We’re truly grateful for your kind feedback and pleased to know that your experience lived up to expectations.
Our team works hard to deliver great service, and it’s always rewarding to hear when that effort is appreciated.
Thanks again for your support, we look forward to serving you again in the future.
Warm regards,
The SGK Team
Kept informed on my delivery brought it…
Kept informed on my delivery brought it inside helped me unpabk the item.
19 May 2026
Unprompted review
Reply from SGK Distribution Ltd
Dear Deb,
Thank you for your 5-star review!
We’re truly grateful for your kind feedback and pleased to know that your experience lived up to expectations.
Our team works hard to deliver great service, and it’s always rewarding to hear when that effort is appreciated.
Thanks again for your support, we look forward to serving you again in the future.
Warm regards,
The SGK Team
Delivery not as expected
Although the information of delivery times was efficient unfortunately the actual delivery was not. We thought the items would be unpacked and put in the room of choice. To make it easier for the delivery men they were asked to go round the back and into the kitchen to unpack, didn’t have a knife, ripped the packing off without care and just left both items in the middle of the kitchen instead of putting them in the next room leaving a 75 yr old woman with ill health to move them herself. Having read other reviews giving favourable outcomes this was rather disappointing
19 May 2026
Unprompted review
Reply from SGK Distribution Ltd
Dear Chris Jones,
Thank you for your feedback.
We’re very sorry to hear that your delivery experience did not meet expectations. We understand how disappointing this must have been, especially given the circumstances. Your comments regarding the handling of the unpacking and placement of the items have been noted and will be shared with the delivery team to help improve our service going forward.
We appreciate you taking the time to bring this to our attention.
Many Thanks,
The SGK Team
Title our delivery
Title our delivery
Both men were very polite and soon unloaded our bed they were a little later than expected but I didn’t mind.
19 May 2026
Unprompted review
Reply from SGK Distribution Ltd
Dear Pamela Berry,
Thank you for your 5-star review!
We’re truly grateful for your kind feedback and pleased to know that your experience lived up to expectations.
Our team works hard to deliver great service, and it’s always rewarding to hear when that effort is appreciated.
Thanks again for your support, we look forward to serving you again in the future.
Warm regards,
The SGK Team
Reply from SGK Distribution Ltd
Dear Ian Bell,
Thank you for your 5-star review!
We’re truly grateful for your kind feedback and pleased to know that your experience lived up to expectations.
Our team works hard to deliver great service, and it’s always rewarding to hear when that effort is appreciated.
Thanks again for your support, we look forward to serving you again in the future.
Warm regards,
The SGK Team
Straightforward delivery
The delivery, unpacking & set up went well. Polite delivery team.
18 May 2026
Unprompted review
Reply from SGK Distribution Ltd
Dear Pat,
Thank you very much for your feedback and the 4-star rating.
We sincerely appreciate your support and are pleased to know that your experience with us met your expectations.
It is always our goal to provide a high quality service, and your kind words encourage us to continue striving for excellence.
Many Thanks,
The SGK Team
Great communication
Great communication. Delivery updates. Very pleasant delivery men. Delivered in perfect condition.
19 May 2026
Unprompted review
Reply from SGK Distribution Ltd
Dear Laynie Wilson,
Thank you for your 5-star review!
We’re truly grateful for your kind feedback and pleased to know that your experience lived up to expectations.
Our team works hard to deliver great service, and it’s always rewarding to hear when that effort is appreciated.
Thanks again for your support, we look forward to serving you again in the future.
Warm regards,
The SGK Team
The sofa came within a week!
The sofa came within a week, excellent product, it looked exactly like the photograph and good quality.
The two guys got rid of the packaging, brought the sofa in and put the legs on.
Both guys were very respectful and polite.
Excellent service!!
19 May 2026
Unprompted review
Reply from SGK Distribution Ltd
Dear Ann Beaveridge,
Thank you for your 5-star review!
We’re truly grateful for your kind feedback and pleased to know that your experience lived up to expectations.
Our team works hard to deliver great service, and it’s always rewarding to hear when that effort is appreciated.
Thanks again for your support, we look forward to serving you again in the future.
Warm regards,
The SGK Team
Very helpful delivery men
Very helpful delivery men, kept me informed and were very nice, I live on the third floor of a retirement village (with a lift) and were very happy to take the unit up with no complaints.
19 May 2026
Unprompted review
Reply from SGK Distribution Ltd
Dear Cheryl Chambers,
Thank you for your 5-star review!
We’re truly grateful for your kind feedback and pleased to know that your experience lived up to expectations.
Our team works hard to deliver great service, and it’s always rewarding to hear when that effort is appreciated.
Thanks again for your support, we look forward to serving you again in the future.
Warm regards,
The SGK Team
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