Sewing Machines Direct Reviews 

“Everything is proceeding as I have foreseen.”

Really prompt delivery thanks

Russell was extremely helpful on the phone with me at 5:30pm on a Friday. He helped me change my thoughts on which model to buy based on my needs. Also very friendly.

The package was well packed and delivered exactly when promised.

A family business which was a big reason for me to buy from them to support in my own little way.

Thank you!

First class service. Bought my present machine from them and they will be my first choice for anything else. Servicing and repairs cannot be faulted. No hesitation in recommending them. They arranged pick up and delivery making life so much easier. Thank you.

I ordered an ex-demonstration machine on-line as a gift for my grandson. The order was placed after business hours but the machine was dispatched early the next day and delivered the following day. Everything was in it's original packaging with full instructions. We are absolutely delighted.

Small order but came very quickly and was exactly as I expected. I did find the delivery a little expensive but I guess the reasonable cost of the cotton made up for it

Thank you so much, ordered my daughter her first sewing machine. Everything from choice of selection, explanation of functions, ordering and brilliant delivery service were exceptional.
Very impressed and the sewing machine is just perfect for a starting machine.
Many thanks

Delivery was great. Customer service brilliant when contacted about accessory bundle.
Only problem was the needle inserted in machine was bent and took me ages to realise why it wouldn’t go down into the bobbin.

Right from the start the communication with this company was great. I emailed with an enquiry and got a prompt reply from Russell, the Director. I followed this up with a phone call and Russell answered all my questions. I placed an order and my sewing machine was delivered the next day. What great service!
Nice to ring up and have a person reply instead of pressing endless buttons and joining endless queues.

I was looking for a sewing/quilting machine. I had been doing some research and narrowed my choices. I then stumbled on a Brother machine that had the same spec. I rang Sewing Machines Direct and they answered all my questions re the machine. I placed my order with them online. As promised the machine was dispatched the same day and delivered the following day. I'm very happy with the company, knowledge, reassurance, warranty and product provided. Would definitely recommend to others based on my personal experience.

The purchase was quick and simple and delivered the next day with care.

I ordered an overlocker. Great deal, came with a free carry holdall for it as well. From ordering to delivery it was quick. The machine was very securely packaged abd a bonus, it was already threaded! Very happy with SMD.

The company is at the highest level of customer satisfaction. Pays attention to every detail the customer is inquiring about and makes sure it’s delivers the service. Product is 100% top quality and will highly recommend this company to others.

Love this company and the way I was treated. I spoke to Russell over the phone, as I had put wrong information in the order form, he sorted this out super quick and my order was made. It even got delivered the very next day.

I will recommend this company to my sewing friends without hesitation. Love my new machine.

Machine i ordered arrived next day. So far so good.

Fast efficient delivery and service. It's a very good seeing machjne. Happy with my purchase

Absolutely brilliant customer service from the lovely Russell. Delivery was spot on, packing was great and my machine is fantastic. Will definitely use again and recommend.

Placed my order online via the website which was easy to navigate. Prices were competitive. Delivery was extremely quick. The products arrived in perfect condition and very well packaged.

Lovely machine. Order and delivery was fast and efficient. Would recommend.

Great customer service. They were really patient with all my questions and super helpful throughout. The product is amazing too, and im really happy with it