Settio Property Experience Ltd Reviews 2,232

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 426 reviews, reviewers overwhelmingly had a great experience with this company, frequently highlighting the excellent service and professional staff who are often described as helpful and efficient. Many customers appreciate the responsive and clear communication, which contributes to a smooth and stress-free experience. Reviewers consistently praise the team's dedication and attention to detail, noting that they go above and beyond to manage properties and resolve issues promptly, making them highly recommendable. However, some people were dissatisfied with the service, mentioning issues with unaddressed property damage and a lack of follow-up on concerns. These reviewers also reported slow or nonexistent responses to emails and felt that their needs as tenants were ignored, leading to frustrating experiences.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, responsiveness, and... See more

Service

Consumers find service to be positive, with many reviewers highlighting efficient service, great... See more

Response time

Users describe positive interactions with response times, highlighting the team's excellent communication,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the team's excellent communication,... See more

User experience

People report positive experiences with user experience, finding the process easy, smooth, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had Fleur as our agent helping us find and view properties in Manchester. She was amazing and very easy to keep in contact with and was very helpful in providing us videos of apartments when we cou... See more

Rated 5 out of 5 stars

Thank you to an incredible team — Alessia, Frances, Sam, Danny, Sarah, Josh, Nadine, Oliver, Samina, Holly, Giovanna, and Scarlet. We have been working alongside Settio now for over a year. They... See more

Rated 5 out of 5 stars

I recently just moved in to a new property to rent. Over the past few months I’ve been looking and Max had been great sending me different properties until I found the right one. Then Georgina made th... See more

Rated 5 out of 5 stars

Settio Property have been managing my properties for the last 8 years, to my great satisfaction. The property manager has been Holly Keeney, who has done and continues to do a great job for me. Sh... See more


Company details

  1. Real Estate Agency
  2. Investment Service
  3. Property Investment
  4. Property Management Company
  5. Real Estate Rental Agency

Written by the company

At Settio it's our mission to make transacting in property an enjoyable experience for you.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 72% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

I’m impressed with Settio and their…

I’m impressed with Settio and their staffs. They responds promptly and sorts things out to satisfaction.
Thank you Josh for taking care on one of my property and keeping it to good standard.

4 February 2026
Unprompted review
Rated 5 out of 5 stars

I have honestly had nothing but a…

I have honestly had nothing but a pleasant experience from everyone at the Settio team. They have been respectful and helpful at every corner. Social
Shout out to Leo for helping me with particularly challenging and Personal situation

29 January 2026
Unprompted review
Rated 5 out of 5 stars

Worry-free by Settio

Settio has provided professional management over the years for me, where their team have been attentive, caring and responsive. I especially appreciate the support from my property manager, Alessia Saviello, who has provided great service and patience so that I'm worry-free while overseas.

23 January 2026
Unprompted review
Rated 5 out of 5 stars

Efficient and understanding

Settio has always been great to deal with. They are responsive and take initiative. I would definitely recommend them to anyone who is considering the rental of their property. I do particularly want to mention Holly Keeney, who has been very responsive, helpful and understanding in my recent interactions.

2 February 2026
Unprompted review
Rated 5 out of 5 stars

Huge thanks to Leo for his help with…

Huge thanks to Leo for his help with securing my new flat. Super responsive and helpful, even when I was asking questions that weren’t within his remit but I was stuck where to go. Super grateful for the guidance and help.

31 January 2026
Unprompted review
Rated 5 out of 5 stars

Great Experience with Leo and Settio

Leo was extremely helpful in arranging viewings and our discussions with the landlords, he was also very honest about properties, and was always responsive and assisting. Couldn’t recommend him and Settio as an estate agent enough!!

5 January 2026
Unprompted review
Rated 3 out of 5 stars

Great agent but subpar management

The overall performance of the management and property managers has been subpar and outshined by the lettings team. In terms of property management, the link they sent for my inventory did not work and even though I contacted them many times about it, they did not help and wasted time until the deadline reach.

On the other hand, Leo, the lettings agent that showed us the property was amazing and super responsive throughout the whole process.

3 December 2025
Unprompted review
Rated 5 out of 5 stars

Leo has been amazing!!

Leo has been absolutely amazing from start to finish. We’re about to move into our new home and he’s helped us through everything, from viewing the property to guiding us through the whole process and making sure we were fully sorted.

He was always helpful, approachable, and quick to respond, which made what can be a stressful experience feel really smooth and reassuring. We honestly couldn’t have asked for better support.

29 January 2026
Unprompted review
Rated 5 out of 5 stars

Leo supported us on finding our new home

Leo supported us throughout finding our new home and made the whole experience incredibly easy. He kept us fully up to date at every stage of the process. I’ve lived in Manchester for a while and worked with several letting agencies, but Settio was by far the smoothest experience thanks to Leo.

20 January 2026
Unprompted review
Rated 5 out of 5 stars

Positive flat viewings

Leo showed us around several flats and was consistently polite, friendly, and helpful. He made the viewings feel relaxed and was happy to answer any questions we had. We really appreciated his support throughout the process. After, he helped us thorugh the paperwork and made sure process was smooth and simple.

17 January 2026
Unprompted review
Rated 5 out of 5 stars

Leo helped me secure two apartments and…

Leo helped me secure two apartments and made the whole process easy both times. He showed me lots of apartments, helped with any issues that came up, and was always super fast to respond. He’s extremely helpful, friendly and professional, and you can tell he genuinely cares about his clients and puts in the extra effort. I honestly wouldn’t have gone to anyone else - the service was amazing. Thanks so much Leo!

29 January 2026
Unprompted review
Rated 5 out of 5 stars

Leo has been incredible!

Working with Settio has been incredible! I really want to mention Leo and how amazing he has been. Myself and my sister have been working with Leo to secure our new home, from the very start he was so incredibly helpful. He made us feel welcomed immediately and made sure all of our questions were answered. He’s gone above and beyond to help us out with everything we’ve needed. Settio have been amazing and couldn’t thank them and Leo enough! - Alice Cook

29 January 2026
Unprompted review
Rated 5 out of 5 stars

Leo was fantastic

Leo was fantastic! He showed us two properties in one day and was incredibly helpful throughout the whole process. He was very responsive, answered all our questions quickly, and made everything feel easy and stress free… Thanks again, Leo!

28 January 2026
Unprompted review
Rated 5 out of 5 stars

Professionalism at its BEST!

Really appreciated the professionalism displayed by Jacob Oram-Pilcher who helped to conduct inspection of my property. His report was done concisely with pictures and remarks.

As there are minor fixes to be done, Jacob went ahead to source for contractors, compare the quotations and took initiative to clarify high cost items.

He really represented the landlord well by being cost conscious and diligent in his follow up.

Extremely pleased with his excellent work. A real gem! Keep up the good work!

Mdm Lee Soo Boon

28 January 2026
Unprompted review
Rated 5 out of 5 stars

Quick, Easy and Professional

Settio is by far the best I've dealt with. The whole process was quick and easy, from the viewing right through to getting my keys. Huge thanks to Leo, Amina, Georgina, Joseph, and everyone else involved. It was a really great experience overall.

23 January 2026
Unprompted review

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