Sesame Reviews 4,118

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 1,019 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their supportive, professional, and attentive approach, often highlighting their ability to listen and empathize. The service is frequently described as efficient, convenient, and easy to use, with many appreciating the quick access to care and same-day prescription services. Reviewers also commend the customer service for being helpful and comforting. However, some people were dissatisfied with the service, mentioning instances of doctors being distracted or not fully engaged during appointments. A few other people also felt that the customer service was mediocre, with agents asking repetitive questions. There were also concerns about the pricing, with some finding it less affordable than expected, and issues with prescription availability or doctors refusing to prescribe certain medications.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism,... See more

Service

Reviewers mention positive feedback about service. Many customers praise the professionalism and... See more

Customer service

Reviewers highlight positive aspects of customer service, praising agents for being understanding, caring,... See more

User experience

Customers had positive experiences with user experience. Many reviewers found the process easy, convenient,... See more

Price

Users describe ambiguous interactions with price. Many customers found the prices to be very reasonable and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience with Sesame! Booking an appointment was quick, easy and super affordable--perfect for someone who doesn't have insurance and needs to see a doc, fast! Dr. Raphael Odekunle was super s... See more

Company replied

Rated 5 out of 5 stars

I called my primary care physician and he couldn't see me for 3 weeks. I've had a nagging cough for a week and it wasn't going away. I started looking for a telehealth specialist and I found Sesame.... See more

Company replied

Rated 5 out of 5 stars

Dr. James Okereke was very helpful, informative and comforting. I had been sick for 6 days and developed an eye infection and he understood exactly what I was dealing with. He prescribed me medication... See more

Company replied

Rated 5 out of 5 stars

Dr. Mitchell-Kohl is simply the best. He is kind and listens to his patients. He is always happy to answer questions without making you feel stupid. It is obvious that he highly values patient care an... See more

Company replied


Company details

  1. Doctor

Written by the company

Our mission is simple: make it easier and more affordable for all Americans to access high-quality health care.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Review

I can’t ask for anything more. Stormy was on time, knowledgeable, and willing to answer any questions I had. I only wish I had found her sooner!

19 May 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

Super pleased with everything about…

Super pleased with everything about this service. I needed care on a weekend and my PCP was not available, as is typical these days it seems. Dr. Riyadh was great, thank you.

16 May 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

My PCP wasn't available for 3 weeks and I needed urgent care.

I called my primary care physician and he couldn't see me for 3 weeks. I've had a nagging cough for a week and it wasn't going away. I started looking for a telehealth specialist and I found Sesame. Dr. Craig Humes was thorough in his interview of me, and he prescribed 2 medications and even followed up with me after he had spoken to the pharmacy to let me know the medications would be available in a couple hours.

18 May 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

As a family nurse practitioner myself

As a family nurse practitioner myself, I couldn’t be happier with the care or service I was provided. Not very often am I impressed by anyone in healthcare; well, boy, this professional blew me away. What a refreshing caregiver in a world full of bad apples. Highly recommend this provider. Highly.

18 May 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 1 out of 5 stars

Bad service overall

It’s available on a Sunday but the service is mediocre. The Doctor I had was driving and could barely hear me, didn’t really pay much attention as he was distracted. No face to face.
Then some how I got sucked into a subscription I didn’t sign up for, I only payed for a one time appointment. The customer service was also mediocre, the agent was being a smart ass asking question the same questions to the information I provided up front. When asked about the refund with an attitude I’m told it may or may not process. Bad physician service and bad customer service, never using this service again.

15 May 2026
Unprompted review
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Reply from Sesame

Hi Arthur,

We’re sorry to hear about your experience. We take your feedback seriously and will share it with the relevant teams for review.

We really appreciate you taking the time to share this feedback. Protecting our patients’ privacy and confidentiality is extremely important to us, so we’re not able to review or discuss specific concerns in a public forum.

That said, we do take feedback like this very seriously. A member of our team will be reaching out to you directly soon so we can learn more about your experience and work to help resolve any concerns.

Best,

Sesame Care Support

Rated 5 out of 5 stars

5 stars

I was listened to, treated with respect and professionalism, and was part of the care plan process. I truly appreciated the speed and convienece of seeing this provider to have my concern addressed

16 May 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 1 out of 5 stars

Bad first time use Dr no show wait for refund

Bad first time use . Doctor didn’t show up now must wait whilst you hold my money for between 2 -10 days . Dr sent a message saying sorry he didn’t show up but please make another one with him . Pay again whilst still waiting for a refund !! No

14 May 2026
Unprompted review
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Reply from Sesame

Hi Cassandra,

We’re sorry to hear about your experience and understand your frustration. A missed appointment and refund delay are not the experience we aim to provide, and we appreciate you taking the time to share your feedback.

Protecting our patients’ privacy and confidentiality is extremely important to us, so we’re not able to review or discuss specific concerns in a public forum.

That said, we do take feedback like this very seriously. A member of our team will be reaching out to you directly soon so we can learn more about your experience and work to help resolve any concerns.

Best,
Sesame Care Support

Rated 5 out of 5 stars

She’s on point

She’s on point, I like her meaningful question,

15 May 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

Nurse Simon is the Best

I had the pleasure of working with Nurse Jennifer Simon. She was extremely professional, asked the right questions with regard to my situation, and recommended a few services which I totally agreed with. Because of Nurse Simon, I would recommend Sesame Care to anyone who's looking for personalized care. She's the best.

16 May 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

Cameron was respectful and…

Cameron was respectful and professional. He offered good insight and answered my questions and concerns.

15 May 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

Samantha was wonderful and incredibly…

Samantha was wonderful and incredibly helpful. We discussed my current issues and decided on a great plan to get better. It was easy and fast. Got my meds the same day. Wish I did this sooner!

15 May 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 1 out of 5 stars

Sesame is a scam!

Sesame claims online that their providers can write a prescription and send it to your pharmacy the same day. So, I booked on online appointment with Nurse Practitioner Salimah Jones. She told me that what's on Sesame's own website is not true, that Sesame only refills prescriptions.  So, I asked her if I could get a refund and she said, "Yes", and then when I offered to provide her with this screenshot, she said I was annoying and she hung up on the video visit.  I assume she intends to keep the money without providing any service.

Lesson of the day: Don't spend your money and time on Sesame!

Mike Borgen

16 May 2026
Unprompted review
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Reply from Sesame

Hi Mike,

We’re sorry to hear about your experience and understand how frustrating this situation must have been. This is not the experience we aim to provide, and we appreciate you bringing it to our attention. We take concerns like this seriously and would like the opportunity to review what happened further.

Protecting our patients’ privacy and confidentiality is extremely important to us, so we’re not able to review or discuss specific concerns in a public forum.

That said, we do take feedback like this very seriously. A member of our team will be reaching out to you directly soon so we can learn more about your experience and work to help resolve any concerns.

Best,
Sesame Care Support

Rated 5 out of 5 stars

Excellent care

Excellent care! She helped me so much!

15 May 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

Seeing Dr Anna is such a pleasure..she…

Seeing Dr Anna is such a pleasure..she is very caring, very thorough, and very knowledgeable….my whole body rash and itch was cleared up very quickly with the medicine she prescribed….and she took the time to do a follow up to confirm that my skin issue was resolved…I would certainly use her again.

15 May 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

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