My device was ready within the expected time frame. The delay I experienced was not the service department’s fault. The issue was related to linking the replacement parts to Samsung’s system, whic... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Smooth experience; replacement phone received within 48 hours. The site to do so was a little wonky and frustrating in terms of uploading the police report (would only allow a jpg and one page) which... See more
Company replied
Been going to the Glendale location since galaxy note 5... horrible service and always paid more for the phone than I should have. The los cerritos location did a hell of a job helping me fix my... See more
Company replied
Claim processing was simple and speedy. Found a certified repair shop near by and set appointment. Phone was repaired with authentic samsung parts at ubreakwefix in a few hours. Staff super friendly... See more
Company replied
Company details
Written by the company
Reinventing device ownership experiences, globally!
Contact info
5608 17th Ave., 98107, NW Seattle,, United States
- us_support@servify.com
- servify.tech
4.4
Excellent
703 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Read what you're signing up for…
Read what you're signing up for definitely don't take anyone's word make sure you read the small print. The time it took to replace the product was ridiculous if you didn't have a refurbished product then it should have been replaced with the new product i shouldn't have had to wait 2 weeks
28 February 2026
Unprompted review
Reply from Servify
We’re here to help! Request you to kindly share your details (email id/ phone number) registered with Samsung Care+ on socialmedia@servify.tech to assist you further.
Initially the service was fine
Initially the service was fine. However a few weeks after my repair, my cover screen stopped working. I brought my phone to another unbreakifix location where they informed me that there is a bracket holding down the flex cable for this phone and he suspects they forgot to install they for me. When I called the location for my original repair, they said that there is no bracket for the flex cable and that there was nothing they could do for me.
10 January 2026
Unprompted review
Reply from Servify
We’re here to help! Request you to kindly share your details (email id/ phone number) registered with Samsung Care+ on socialmedia@servify.tech to assist you further.
Awesome experience
My experience was very positive and quick, thanks
24 February 2026
Unprompted review
Reply from Servify
It's always good to see customers happy! Thank you for the feedback.
Bad experience
Repair was done wrong and a had to waste time and gas to go back the next day so they fix it properly!
11 February 2026
Unprompted review
Reply from Servify
We’re here to help! Request you to kindly share your details (email id/ phone number) registered with Servify on socialmedia@servify.tech to assist you further.
Great fast service, smooth transaction
Great fast service, no issues at all.
5 February 2026
Unprompted review
Reply from Servify
It's always good to see customers happy! Thank you for the feedback.
quick and painless
28 January 2026
Unprompted review
Reply from Servify
It's always good to see customers happy! Thank you for the feedback.
service person was knowledgeable and…
service person was knowledgeable and facilitated everything submitting claim online was super easy. Servify approve work and parts super fast... all around everything was professional and expeditious.
8 February 2026
Unprompted review
Reply from Servify
It's always good to see customers happy! Thank you for the feedback.
I already leave a feedback but i'm here…
I already leave a feedback but i'm here again to say i was so happy with service that samsung care did on my phone.
I was like the same reaction when i went to store and buy a new phone!! Thanks for take care my phone e make like new!!
27 January 2026
Unprompted review
Reply from Servify
It's always good to see customers happy! Thank you for the feedback.
Easy process to get the repair done.
20 January 2026
Unprompted review
Reply from Servify
It's always good to see customers happy! Thank you for the feedback.
They were prompt and easy to…
They were prompt and easy to communicate with.
27 September 2025
Unprompted review
Reply from Servify
It's always good to see customers happy! Thank you for the feedback.
Speed & Ease of service
It was just such a straight forward process very user friendly
2 February 2026
Unprompted review
Reply from Servify
It's always good to see customers happy! Thank you for the feedback.
Starting the claim went pretty great!
Starting the claim went pretty great!! The process was smooth and simple from start to finish. Had no difficulties with choosing and scheduling an appointment with the nearest location, and the experience with the technician was super great as well!! They called to confirm the appointment and once there, easy to check in my device, the technician let me know the estimated time and pickup went smoothly as well!
15 February 2026
Unprompted review
Reply from Servify
It's always good to see customers happy! Thank you for the feedback.
Easy to schedule and quick service
27 January 2026
Unprompted review
Reply from Servify
It's always good to see customers happy! Thank you for the feedback.
I had a very quick response
I had a very quick response. The replacement arrived in 2 days, even after a notice saying the replacement was out of stock. I truly appreciate the effort and expedient resolve of my issue.
3 February 2026
Unprompted review
Reply from Servify
It's always good to see customers happy! Thank you for the feedback.
Got my replacement fast and without any…
Got my replacement fast and without any issues.
9 February 2026
Unprompted review
Reply from Servify
It's always good to see customers happy! Thank you for the feedback.
Reply from Servify
It's always good to see customers happy! Thank you for the feedback.
Easy to file a claim easy to locate a…
Easy to file a claim easy to locate a repair facility overall easy process
4 February 2026
Unprompted review
Reply from Servify
It's always good to see customers happy! Thank you for the feedback.
Tablet repair
I was very satisfied with how easy it was to get my tablet repaired and the excellent and thoroughness of the repair.
21 January 2026
Unprompted review
Reply from Servify
It's always good to see customers happy! Thank you for the feedback.
Reply from Servify
It's always good to see customers happy! Thank you for the feedback.
Reply from Servify
It's always good to see customers happy! Thank you for the feedback.
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