My device was ready within the expected time frame. The delay I experienced was not the service department’s fault. The issue was related to linking the replacement parts to Samsung’s system, whic... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Smooth experience; replacement phone received within 48 hours. The site to do so was a little wonky and frustrating in terms of uploading the police report (would only allow a jpg and one page) which... See more
Company replied
Been going to the Glendale location since galaxy note 5... horrible service and always paid more for the phone than I should have. The los cerritos location did a hell of a job helping me fix my... See more
Company replied
Claim processing was simple and speedy. Found a certified repair shop near by and set appointment. Phone was repaired with authentic samsung parts at ubreakwefix in a few hours. Staff super friendly... See more
Company replied
Company details
Written by the company
Reinventing device ownership experiences, globally!
Contact info
5608 17th Ave., 98107, NW Seattle,, United States
- us_support@servify.com
- servify.tech
4.4
Excellent
703 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service
Great service quick and repair was what I needed precisely.
10 April 2026
Unprompted review
Reply from Servify
It's always good to see customers happy! Thank you for the feedback.
Reply from Servify
We’re here to help! Request you to kindly share your details (email id/ phone number) registered with Samsung Care+ on socialmedia@servify.tech to assist you further.
Very professional repair staff
Very professional repair staff. They gave an accurate estimate for the duration of the repair. Phone was repaired with factory parts in a timely manner.
13 April 2026
Unprompted review
Reply from Servify
It's always good to see customers happy! Thank you for the feedback.
Reply from Servify
It's always good to see customers happy! Thank you for the feedback.
Great service and fast.
Great service and fast.
They keep the update of the service.
8 April 2026
Unprompted review
Reply from Servify
It's always good to see customers happy! Thank you for the feedback.
Samsung Customer Service Plaza - Frisco, TX
The people working at Samsung were absolutely great! They knew what they were doing, they were friendly to all the customers, and very helpful. I cannot say enough great things about the service and the visit to the store. My phone had to be replaced and it was set up perfectly to the point I didn't realize it had been replaced! I'm very impressed, and the main reason I love Samsung!
8 April 2026
Unprompted review
Reply from Servify
It's always good to see customers happy! Thank you for the feedback.
Reply from Servify
It's always good to see customers happy! Thank you for the feedback.
Great service the rep was very helpful…
Great service the rep was very helpful and knowledgeable and went the extra mile.
26 March 2026
Unprompted review
Reply from Servify
It's always good to see customers happy! Thank you for the feedback.
Claim process was easy and quick
Claim process was easy and quick. And great communication
9 March 2026
Unprompted review
Reply from Servify
It's always good to see customers happy! Thank you for the feedback.
The customer service was amazing
The customer service was amazing. The service itself was helpful and was able to resolve the issue with the phone. I have no complaints and I would so recommend Servify to everyone i know.
21 March 2026
Unprompted review
Reply from Servify
It's always good to see customers happy! Thank you for the feedback.
Great Service, would have been nice if there was a center in Augusta, GA
It would be nice if there was a service center in Augusta, Georgia. I had to drive to Columbia SC 1 hour away. Once there, I got excellent service and I am quite happy. If there was a service center in Augusta, I would have given you 5 stars. The 1 hour drive to get my phone fixed was not that bad.
2 March 2026
Unprompted review
Reply from Servify
It's always good to see customers happy! Thank you for the feedback.
They honor their terms
The device they sent is in perfect condition. I am happy with my replacement. Very pleased with the speed they used to get me a working device.
17 March 2026
Unprompted review
Reply from Servify
It's always good to see customers happy! Thank you for the feedback.
Great people and kindness
14 March 2026
Unprompted review
Reply from Servify
It's always good to see customers happy! Thank you for the feedback.
Reply from Servify
It's always good to see customers happy! Thank you for the feedback.
The product replacement arrived quickly…
The product replacement arrived quickly as well as extremely well packaged. My ability to make the return of my defective item was easier with the box and packaging the same as what was sent along with return label paid. More companies should handle warranty issues like this…100% good job Samsung
13 March 2026
Unprompted review
Reply from Servify
It's always good to see customers happy! Thank you for the feedback.
It was pretty simple from start to…
It was pretty simple from start to finish! Great customer service on everyone's part! Thank you Zach and I believe his name was Travis. Great job and customer service was outstanding!
12 March 2026
Unprompted review
Reply from Servify
It's always good to see customers happy! Thank you for the feedback.
My device was ready within the expected…
My device was ready within the expected time frame. The delay I experienced was not the service department’s fault. The issue was related to linking the replacement parts to Samsung’s system, which caused the process to take longer than anticipated.
If it weren’t for that system issue, I would have had my phone back right on time. The service department itself did an excellent job with the repair. In fact, they replaced so many components that it essentially feels like I received a brand-new phone.
I appreciate the work the technicians did and their effort to resolve the issue despite the system difficulties.
10 March 2026
Unprompted review
Reply from Servify
We are constantly trying to improve and will strive to make every effort to make every experience better than the last. Your feedback is duly noted and shared with the relevant team.
Great speedy service highly recommend
Great speedy service highly recommend
3 March 2026
Unprompted review
Reply from Servify
It's always good to see customers happy! Thank you for the feedback.
Fast walk in and waz unbelievably fast…
Fast walk in and waz unbelievably fast with everything 🙌 too good to be true 👍 even better with insurance.
.
4 March 2026
Unprompted review
Reply from Servify
It's always good to see customers happy! Thank you for the feedback.
Is worth every penny
Samsung Care+ is worth every penny so easy to file a claim and very fast. Nothing to complain about.
4 March 2026
Unprompted review
Reply from Servify
It's always good to see customers happy! Thank you for the feedback.
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