Service Care Solutions Reviews 

162
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 38 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently share that the staff is exceptionally professional, supportive, and friendly, making the entire journey comfortable. People really appreciate the quick response times, clear guidance, and smooth onboarding process provided by the dedicated team. Job seekers often note that finding the right role is handled with great care, efficiency, and personal attention. Conversely, a small portion of people felt dissatisfied with the communication and overall support received from certain staff members. Some reviewers mentioned experiencing frustrating delays, unreturned phone calls, and excessive document requirements during the onboarding phase.

What people talk about most

Staff

Clients share positive opinions on staff, noting that the team is professional, supportive, and approachable... See more

Service

People report positive experiences with service, highlighting a friendly, reassuring, and professional... See more

Customer service

Consumers find customer service to be positive and deeply supportive throughout the recruitment journey.... See more

User experience

Customers report a wonderful user experience, highlighting constant communication, kindness, and support... See more

Response time

Customers consistently note positive experiences with response time, highlighting exceptional communication... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Louise is my consultant and she’s totally amazing. She’s very professional and good at her work. Additionally, she’s kind, polite and very courteous. I’m happy to work with her. Service Care Solutio... See more

Rated 5 out of 5 stars

Zoya worked with me to register me for work, she is very approachable, polite, and friendly, which made the entire experience stress-free. I’m very grateful for her help and support and although the p... See more

Rated 5 out of 5 stars

Beth has been nothing short of amazing. She was there for me every step of the way and made the whole experience feel so comfortable, like chatting with a friend. I would absolutely recommend her, she... See more

Rated 5 out of 5 stars

Louise Grayson Smith has worked diligently to secure me a new teaching role over the time scale of three weeks. I am very grateful to her for her professional but very caring approach and am delighted... See more


Company details

  1. Recruitment Service

Written by the company

We are a temporary and permanent recruitment partner to businesses within the Health and Social Care, Offender Rehabilitation, Construction and Social Housing, Legal, Finance, Cyber, IT, and Sales sectors. We deliver our service under numerous approved frameworks across the UK, Scotland and Wales. We take primary responsibility for the supply chain of our clients, managing the administration, compliance, and sourcing of temporary and permanent workers through a single point of contact. We deliver a Managed Service Provision that reduces client spending, drives process efficiency and offers a tailored and personable experience to hiring managers, building lasting relationships in a climate that is forever presenting recruitment challenges. Likewise, our service offers a dedicated structure of support to our workers, creating a foundation that develops our workers to achieve greatness while growing in a financially sustainable way.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

162 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(162)

38 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic agency to work with

Fantastic agency to work with - always feel so supported by Victoria who gives such a personal touch and is always available when needed.
It's so nice to have the flexibility to pick and choose shifts with decent pay ensuring for a healthy work life balance.

24 July 2024
Unprompted review
Rated 5 out of 5 stars

This company is simply brilliancy

This company is simply brilliancy, every member of their team I’ve encountered have been professional, informative, honest with a good attention to detail. They definitely put you the worker first. I have worked for these guys on two seperate occasions, after being offered a full time job I actually preferred working Service Care Solutions and they were equally happy to have me back. If you have skills that need your guaranteed to find an opportunity working for this company. I’m very happy in my current role, thanks to Service Care Solutions.

23 July 2024
Unprompted review
Rated 5 out of 5 stars

Beth at Service Care Legal is a gem

Beth at Service Care Legal has been nothing but a gem. So helpful and friendly from the start. Every time I have a question, she’s there to answer through emails or calls. Umbrella working can be confusing but whether it’s questions about the roles or different documents, it’s been so easy so far.

23 July 2024
Unprompted review
Rated 5 out of 5 stars

Incredibly responsive and personable service provided

Beth Kirby has been excellent to deal with throughout my time with SCS. She answers even my silly questions with grace and humour and always responds very quickly. She does make you feel like you are her only client although that is clearly not the case. I cannot fault the service that Beth has provided!

23 July 2024
Unprompted review
Rated 5 out of 5 stars

Great agency

My agent, Beth Kirby has been very helpful all the way. She was also very responsive aspect which made the onboarding process and the overall experience a 10/10. Highly recommend.

23 July 2024
Unprompted review
Rated 5 out of 5 stars

Amazingly kind and efficient staff

Beth who I worked with was extremely helpful, quick to respond and very professional. She understands the clients needs perfectly and is great in matching it with the needs of a firm. I am very grateful to her work with Service Care and would thoroughly recommend both.

16 July 2024
Unprompted review
Rated 5 out of 5 stars

Great company

John was very good, he went through everything step by step, kept in contact daily, got in touch with a company directly and got me an interview. He is always there to help and replies to my phone calls or emails straight away

12 June 2024
Unprompted review
Rated 5 out of 5 stars

Quick and efficient

Was contacted fairly quickly after submitting an application, quickly moved through the process and role confirmed within less than two weeks. Greg was great, kept me updated, and briefed his colleague for the day he was away. As far as recruitment agencies go, I've been given a great impression!

19 June 2024
Unprompted review
Rated 1 out of 5 stars

Do not work for this agency

Was approached by this agency reference a temporary assignment. I followed their every request. They chased one reference numerous times saying had not received even though sent twice, my referee had to resort sending photographic evidence by WhatsApp. Advised agreed rate, have been paid less than a third nett, also I was constantly chased because my timesheets had not authorised even though it was not down to me. I would never recommend this agency, issues at every turn. I enjoyed the company I was temping for however could not afford to work for wages paid lot less than national minimum wage and not paid in a timely manner. If they ever contact you with a role and the pay seems to good run far away as you don’t get what they advise you.

7 June 2024
Unprompted review
Rated 5 out of 5 stars

Thank you Otis Voisely at Service Care Solutions

My representative at Service Care Solutions was Otis Voisey and I cannot commend her high enough. It all started with a phone call to ask if I was looking for work as a CBT therapist. I was fed up with my current position and had considered moving and when Otis phoned me out of the blue that day I decided to explain my situation and the rest is history. Thanks to Otis I am now in a job I enjoy, but that isn't the end of the story. Through out the whole experience, Otis supported and advocated for me all the way from finding the right company, guiding me through the interview process, adocating on my behalf with the company to ensure I had all the information to make a decision that was right for me. When I started my new employment Otis kept in touch ready to step in if there were any issues ( which thank fully there wasn't). She offered ongoing support and words of encouragement by regular check in phone callls and was alwsy just at the other end of the phone if I needed her. Thank you Otis and that phone call out of the blue that day changed my life for the better. Service Care Solutions does what it says on the tin. They provide 5 star caring recruitment service. I hadn't gone through an interview for over 15 years so it was a very daunting process, but all the fear was removed because of the support I received. Otis understood my industry, she has an in depth knowledge of the varies companies and she knows how to support in the correct way to make the interview and recruitment process streamline and supportive.

18 April 2024
Unprompted review
Rated 5 out of 5 stars

Extremely helpful

Could not praise service care solutions enough for how much they have helped me especially Aaron Reeves. He always went above and beyond to provide the best service for me and he was such a big help and still is! Cannot recommend him and the service enough, extremely happy😊

4 March 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look