Nice little surveys. Don’t take much time and you make a few bucks. They usually pay anywhere between 24 hours and 3 days depending on the day of the week. If you want bigger surveys, you apparently h... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I requested advice on how to activate my Sermo-MC: received an answer after less than a day and the answer solved my problem. Just simple and how things should be handled. And this surprised me - when... See more
Company replied
Surveys are normally interesting and quite well done, the questions usually make sense and allow me to express my opinion. Not too repetitive or over long either. Tech support has always been quite... See more
Company replied
Customer agent was able to address an issue with a health care provider survey. Occasional glitches occur in the app but the staff can assist if these issues occur
Company replied
Company details
- Association or Organization
- Career Guidance Service
- Cashback Provider
- Learning Center
- Software Company
- Web Collaboration Platform
About Sermo
Written by the company
The #1 Medical Community for Healthcare Professionals
Sermo is a trusted, exclusive digital community for verified doctors, APPs, and other HCPs. With over 1.5 million members worldwide, Sermo provides a secure space to:- Discuss Complex Patient Cases: Collaborate and seek insights from peers in your specialty and beyond.
- Access a Wealth of Knowledge: Stay updated on the latest trends, drug reviews, and treatment protocols curated by fellow doctors.
- Earn Extra Income Easily: Complete paid medical surveys tailored to your expertise and make a real impact while getting rewarded on-the-go.
- Attend Virtual Events: Engage in exclusive webinars and CME to advance your practice.
With 94% of members recommending their colleagues to join, Sermo is the place where healthcare professionals thrive, connect, and grow together.
Sign up for free and start exploring at sermo.com. 💼💡
Contact info
8 Crosby St FL 2, 10013, New York, United States
- support@sermo.com
- sermo.com
4.5
Excellent
960 reviews
Replied to 71% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Sermo
Thank you for trusting us! Reliability is at the heart of what we do, and we’re committed to providing the dependable support you deserve. Let us know if we can assist further.
I keep getting excluded from surveys
17 July 2025
Reply from Sermo
We understand how frustrating it can be to get screened out of surveys. These screener questions are crafted by our clients to ensure they reach the right audience for their study needs, and being screened out isn’t a reflection of your expertise. Keeping your profile updated can help match you with studies that fit your specialty and location. If you ever come across a study with unreasonable screeners, feel free to reach out—we’re here to support you!
Reply from Sermo
We're thrilled the variety of topics has caught your interest! We're dedicated to providing engaging content.
Easy to navigate on mobile device
Easy to navigate on mobile device. Quick and responsive service with timely follow up.
16 July 2025
Reply from Sermo
We're thrilled to hear you found Sermo easy to navigate and appreciated our quick, responsive service. Your feedback means a lot to us!
Great experience and portal.
14 July 2025
Reply from Sermo
It's wonderful to hear you had such a positive experience with Sermo. Your kind words about the platform mean a lot!
My experience
I have not done any survey since I registered- my experience so far is good.
13 July 2025
Reply from Sermo
We’re thrilled to hear you’re enjoying your experience! Our goal is to provide an engaging and rewarding journey, so be sure to watch for surveys tailored to your profile. If you ever need assistance, don’t hesitate to reach out—we’re always here to help!
All too frequently
All too frequently, the opportunity to participate is no longer available
7 July 2025
Reply from Sermo
Opportunities to earn are always at your fingertips on Sermo! If you ever encounter any issues, our team is here to support you. Don't hesitate to reach out to us anytime at support@sermo.com we’re happy to help!!
account is still closed
All required documents have been submitted and your site has been verified but the account is still closed
7 July 2025
Unprompted review
Reply from Sermo
Unfortunately, the submitted documentation did not pass re-verification. At Sermo, we are deeply committed to upholding the integrity of our platform and community. To ensure a safe and authentic environment for all members, we have robust systems in place to detect and address any instances of misuse.
While we understand this may be frustrating, our measures are designed to protect the interests of the entire community. If you believe there has been an error or would like to discuss this further, we encourage you to contact us directly at support@sermo.com. We’re happy to provide additional clarity.
Service and assistance from Sermo staff
11 July 2025
Reply from Sermo
It’s great to hear that our service and assistance hit the right note for you. We’re all about making things easier and smoother for our members, so knowing we’ve done that for you just makes our day. If you ever need anything else, don’t hesitate to reach out—we’re here and ready to help!
Reply from Sermo
We’re all about making your experience top-notch, so it’s awesome to hear we hit the mark. Let us know if there’s ever anything else we can do to keep the excellence rolling!
It was very fast and easy to register.
6 July 2025
Reply from Sermo
It’s great to hear that you found the registration process smooth and straightforward! We’re always striving to make things as simple as possible for you. If there’s anything you need or any questions come up, don’t hesitate to get in touch—we’re happy to help!
resolved my request quickly
10 July 2025
Reply from Sermo
We’re pleased to know your request was resolved promptly. Providing efficient and timely support is a priority for us, and we’re always here if you need further assistance.
Sermo is a great way for medical…
Sermo is a great way for medical professionals to network, learn, and earn.
I’ve recommended Sermo to many colleagues. Margaret
9 July 2025
Reply from Sermo
It’s incredible to hear how Sermo is helping medical professionals connect, grow, and thrive. We’re so glad it’s making a positive impact!
Excellent Sermo Support Team
Excellent Sermo Support Team! Thank you everyone at Sermo! Your assistance is greatly appreciated! Best regards to all, Peter
9 July 2025
Reply from Sermo
We’re so glad to hear about your positive experience with our Member Solutions team! Providing top notch assistance is at the heart of what we do, and it’s great to know the team’s efforts have made a difference. If there’s anything else you need, we’re always here to help.
The support team was a great help in…
The support team was a great help in resolving a problem I had after completing a study. They investigated it & resolved it. It is why I am still a Sermo member after many years!
8 July 2025
Reply from Sermo
We're thrilled to hear our support team could assist you and that you've been a loyal Sermo member for so many years. We truly appreciate you being part of our community!
Sermo was honest and prompt when I requested help
Sermo is a trustworthy website. They have plenty of case discussions and very helpful customer service.
7 July 2025
Reply from Sermo
Knowing you see Sermo as trustworthy and value the case discussions means so much to us! We're also thrilled our customer service has been helpful—your experience is what drives us.
Fast and courteous resolution of the…
Fast and courteous resolution of the issue
Thank you
7 July 2025
Reply from Sermo
We’re so glad to hear your issue was resolved quickly and with care! Your satisfaction is what we strive for—thanks for sharing!
Support acted quickly to help me
7 July 2025
Reply from Sermo
It’s fantastic to hear that our support team was able to step in and help you out so quickly! We’re always here to make sure you have the best experience possible.
Surveys are normally interesting
Surveys are normally interesting and quite well done, the questions usually make sense and allow me to express my opinion. Not too repetitive or over long either.
Tech support has always been quite supportive and effective.
2 July 2025
Reply from Sermo
It’s great to hear that you find the surveys thoughtful and engaging. Striking the right balance between being concise and meaningful is something we prioritize. We’re also pleased to know our Member Solutions team has been dependable and helpful. If there’s anything else we can assist with or improve, don’t hesitate to reach out—we’re here for you!
Subscription
The process was clear, straightforward and easy. Early in the process, so have not experienced consultation and payment as of yet. I suspect it will be very similar.
2 July 2025
Reply from Sermo
We’re glad to hear that you found the process clear and easy so far. Our goal is to ensure the entire experience, including consultation and payment, is just as straightforward and seamless. If you have any questions or need assistance along the way, we’re here to help.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.