I really liked the product and was impressed with the quality. The piece itself feels well made and looks great when worn. I usually buy from female-led brands, so I’m used to thoughtful finishing to... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Arrived quickly and with nice packaging. Pendant is lovely and seems good quality. Chain seems okay, but not the same quality as the pendant (mainly the clasp). Also, the cost of postage (£5.95) is ve... See more
Company replied
Took longer to arrive than expected but good quality.
Company replied
Good quality men's jewellery for the price. Its sterling silver and well made. No complaints about the product and designl I can vouch for the quality as I own the vitruvian ring, and some of their... See more
Company replied
Company details
Information provided by various external sources
We offer Men's Silver Jewellery, Silver & Gold Jewellery as well as minimalist apparel essentials to compliment your lifestyle.
Contact info
13 Radnor Walk, SW3 4BP, London, United Kingdom
- 02037 261 942
- info@sergedenimes.com
- sergedenimes.com
3.7
Average
2K reviews
Replied to 63% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to order and service and delivery…
Easy to order and service and delivery excellant
15 December 2025
Reply from Serge DeNimes
Thanks for the support Elaine! We hope you loved your order :)
Reply from Serge DeNimes
Thanks for the support Wendy! We hope you loved your order :)
Lost parcel, no refund
I ordered 2 necklaces at the same time on the 1 December. Only 1 of the necklaces arrived in the first delivery. I was assured a second necklace was on its way. I received a message from the courier and realised that I would not be home for delivery so requested that the necklace was delivered to our local post office. The necklace has never arrived. I contacted the courier, raised an investigation, after which SD told me the necklace had been delivered . I have never received a pick up pass from the courier and have been twice anyway to the post office in case the necklace had arrived. They do not have the parcel. SD are now raising another investigation. I am left out of pocket with no necklace 4 weeks down the line. Shocked at such poor service, the item has been lost and yet no refund. I have asked for this to be referred to senior management before Christmas and am waiting for a response
1 December 2025
Reply from Serge DeNimes
Hi Margaret, we're sorry that your order was lost. I can see now that you have received your order and that we are helping you with another request. Glad we could sort that for you and we're happy to help going forward :)
christmas gift..
ordered a necklace as a christmas gift for my brother. high quality item which was shipped promptly, highly recommend this brand and would order again.
24 November 2025
Reply from Serge DeNimes
Thanks for the support Alexa! We're so glad your brother loved his gift!
Good quality men's jewellery
Good quality men's jewellery for the price. Its sterling silver and well made. No complaints about the product and designl I can vouch for the quality as I own the vitruvian ring, and some of their basic hallmarked stuff.
I cannot speak to poor customer service experience or returns process as I've not needed to use either thusfar.
1 May 2025
Unprompted review
Reply from Serge DeNimes
Thanks for the support Dan! So glad you've loved your orders :) If you do ever need a hand with anything, we're always here to help.
Ordered over 2 weeks ago and have not…
Ordered over 2 weeks ago and have not recieved the order. I have emailed multiple times but have not heard from the company
2 December 2025
Reply from Serge DeNimes
Hi Lydia, We're sorry if you had a problem with your order. I can see that DPD didn't scan your original parcel so we had to send out a replacement for you on the 17th. I can see that this was delivered on the 18th. We hope you loved your order :)
Great service!
1 December 2025
Reply from Serge DeNimes
Thanks for the support Lisa! We're so glad we could help :)
Reply from Serge DeNimes
Thanks for the support Conil! So glad you loved your pieces :)
Reply from Serge DeNimes
Thanks for the support Maksym! We're so glad you love your order :)
For some reason dpd decided to ship…
For some reason dpd decided to ship back my items haven’t had a problem before just not very happy with the situation
28 November 2025
Reply from Serge DeNimes
Hey Lucas, we're sorry your order was returned to us. I can see that we processed this to be sent back to you and it was received ok. So glad we were able to sort this for you :)
The item itself is certainly of very…
The item itself is certainly of very good quality, however, I do find that the shipping process and the subsequent refund procedures can unfortunately become quite problematic.
27 November 2025
Reply from Serge DeNimes
Hey Hakimi, we're sorry to hear your had a frustrating experience with couriers, but we're so glad you love your ring! If you have any future concerns please email us at orders@sergedenimes.com and we're happy to help :)
Super easy and fast
24 November 2025
Reply from Serge DeNimes
Thanks for your support Ryan! So glad you loved your order!
Too many emails and terrible returns process.
I received far too many emails asking me to review the item, and the returns process charges a fee and does not cover shipping, even, I think, in cases of defective items. Products are, however, very well designed.
30 October 2025
Reply from Serge DeNimes
Hi Pierre, we're glad to hear you love our pieces, but apologise if you've received too many emails from us. We're happy to unsubscribe you from our mailing list. We do cover return shipping for UK based orders as well as any faulty orders. We do require international orders to cover return shipping. I hope this helps explain!
Very impressed
First time shopping with Serge - and won’t be the last. Super speedy delivery, ordered late on Tuesday and arrived with me first thing Thursday. Just loveee my new bull earring
27 November 2025
Unprompted review
Reply from Serge DeNimes
Thanks for the support George! So glad you loved your earring and you had a great experience! We're here for anything we might need :)
I have had endless problems with this…
I have had endless problems with this company. From products missing. To products breaking. Awful rude customer services. Refusing refund or replacement. Just an absolute joke of a company.
I have asked them several times to take me off of their mailing list. I keep receiving emails. I have contacted them for the last time. If they do not take me off their mailing list then I will be reporting the company for their conduct and breach of data protection.
26 November 2025
Unprompted review
Beautiful quality
3 November 2025
Reply from Serge DeNimes
Thanks for the words of support Helen! We're so glad to hear you love your pieces :)
Didn't last long
The gold lasso earing Just a couple weeks and the eating won't lock into place is loss, so it can't even wear it without it falling off
5 October 2025
Reply from Serge DeNimes
Hey Kevin, we're sorry about your earring. Silver is a very malleable metal so sometimes the thin bit of an earring can be bent out of shape but it's an easy fix. I've just emailed you with some helpful instructions to fix this. So far it has a 100% success rate. Take a look and let me know what you think! :)
Reply from Serge DeNimes
Glad you loved your order! Thanks Matthew!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.