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Serenity Insurance Reviews 

3,614
•
TrustScore 5 out of 5

4.8

Auto Insurance Agency
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Review summary

Created with AI, based on recent reviews

Looking at 125 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the exceptional quality of customer service, describing the team as extremely patient, friendly, and dedicated to understanding their specific insurance needs. Consumers frequently mention that finding the right policy is smooth and straightforward, with staff members walking them through every single policy detail clearly. However, some people mentioned frustrations regarding unexpected high costs, excessive personal information required during the initial setup process, or difficulties with fixing policy cards. A few other reviewers also felt that certain premium rates were simply too high for the exact coverage options provided.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting that representatives are extremely helpful,... See more

Customer service

Consumers find customer service to be positive, frequently highlighting helpful representatives who answer... See more

Service

Reviewers highlight positive aspects of service, expressing great satisfaction with the fast, efficient, and... See more

Price

Users describe positive interactions with price, noting that reviewers found affordable plans that fit their... See more

Value for money

People report positive experiences with value for money, highlighting great prices and amazing service that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Deana is a literal angel in human form. She navigated me through every step of my insurance plan down to the letter & helped me cancel my old policy. She has me locked in at $242.24 & i couldn't be ha... See more

Company replied

Rated 5 out of 5 stars

Paul was great at assisting with all my needs. Personable + Professional>> GREAT combo! I'm happy I allowed myself to take a chance and receive some assistance with finding my newest insurance policy.... See more

Company replied

Rated 5 out of 5 stars

11 years with USAA and they just kept raising their rates to the point of no return. Guess they are more proud of getting rich than they are of military veterans these days so I found Serenity and swi... See more

Company replied

Rated 5 out of 5 stars

I'm new, so... What was nice was the people I first contacted actually knew what I was asking and answered my questions! All went well and for a better price than my "old" insurance that I had for 25... See more

Company replied

Company details

  1. Auto Insurance Agency
  2. also in
  3. Insurance Agency

Written by the company

Serenity Insurance is a unique insurance agency primarily focused on serving the specialized insurance needs for drivers with alcohol related offenses. Serenity will shop around so you don't have to. We have been the SR-22 specialists for over 25 years.

Written by the company

Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(3,614)

121 reviews in the last 12 months

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Rated 5 out of 5 stars

I saved several hundred dollars switching to Serenity

11 years with USAA and they just kept raising their rates to the point of no return. Guess they are more proud of getting rich than they are of military veterans these days so I found Serenity and switched to easy, fast and friendly service that Serenity performed for me and also with being hundreds of dollars cheaper than USAA, it was time to switch to Serenity for me.

10 October 2025
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Reply from Serenity Insurance

I'm so glad we could help you find a better rate, and thank you for your service!

Rated 4 out of 5 stars

Cheap rates Quality Service

The rates they gave me were pretty much cut in half from the rates I was paying a few months ago which saved me a bunch of money

7 October 2025
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Reply from Serenity Insurance

Wow, that's great to hear!

Rated 1 out of 5 stars

Terrible customer service

The salesman didn’t walk me through the process and wouldn’t call me back and took two days to send me everything I needed. Worse insurance experience I ever had.

1 October 2025
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Reply from Serenity Insurance

Sorry to hear the communication wasn't on point. I hope you were able to get everything you needed.

Rated 5 out of 5 stars

Did great

They did what I needed them to do

15 September 2025
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Reply from Serenity Insurance

Thanks for the great review!

Rated 5 out of 5 stars

Super fast and friendly agent

Super fast and friendly agent. Found me an affordable FR44 rate and was thorough when explaining everything to me about the policy. 100 percent would recommend!

12 September 2025
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Reply from Serenity Insurance

Thanks for the great review!

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