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Haven Reviews 

3,607
•
TrustScore 5 out of 5

4.9

Consumer Advice Center
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Review summary

Created with AI, based on recent reviews

Evaluating 935 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, knowledgeable, and patient throughout the entire home-buying and moving process. People note that the service is very convenient, saving a lot of time and significantly reducing the stress of setting up utilities and other home services. Consumers highlight the clear communication and personalized guidance, making transitions smooth and organized. Some reviewers were not happy with the utility setup process, reporting incorrect information, severe communication delays, and errors with service providers. A few customers experienced frustrating setbacks when connections were mismanaged or communication fell short during their transition.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that representatives are very helpful,... See more

Service

Consumers find service to be positive, highlighting how helpful staff make the home purchasing process much... See more

Customer service

Customers report positive experiences with customer service, noting that representatives are very friendly,... See more

User experience

Reviewers highlight positive aspects of user experience, noting that the process makes moving and home buying... See more

Product

Customers consistently note positive experiences with product, finding it very convenient and just what they... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ken was very patient and helpful. Not only did he call me on multiple occasions due to my busy schedule, but when we finally spoke he offered many options to help ease my transition to my first home.... See more

Rated 5 out of 5 stars

Ken Burton was fantastic. He was thorough and prepared. He gave great recommendations and explained things clearly and in laymen's terms. Ken was very specific in items that we should be doing pre mov... See more

Rated 5 out of 5 stars

My partner and I worked with Ken Burton at HomeBinder and I was truly impressed! He did not miss a single thing while explaining to us all our service options and made sure we understood it all! He fo... See more

Rated 5 out of 5 stars

Honestly, Jessica was great to work with. I feel she was efficient with walking me through every application, and patience. She made me feel relax when providing what I felt was confidential inform... See more

Company details

  1. Consumer Advice Center
  2. Home Insurance Agency
  3. Moving and Storage Service

About Haven

Written by the company

After your inspection, the list adds up fast. Insurance, movers, utilities, internet, security, and more. Haven researches your options ahead of time, organizes it all and coordinates every step, so you always know what's handled and what's next.

A REAL PERSON IN YOUR CORNER
Haven includes a personal Moving Assistant who knows your timeline, understands your new area, and is available throughout your entire move and beyond. One point of contact. No pressure. Just help.

INCLUDED WITH YOUR HOME INSPECTION
Haven is included as a lifetime benefit for you and your home — at no cost to you. No obligation. No catch, just one less thing to worry about during your move.

YOUR HOME PORTAL STAYS WITH YOU
After the move, your portal becomes your long-term home hub:

  • All your service accounts, provider contacts, and records in one place
  • Proactive maintenance reminders based on your home's systems and age
  • Key documents and policy details stored for as long as you own the home

One place for everything your home needs. Not just for move-in, for the long run.

Contact info

4.9

Excellent

TrustScore 5 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.9

All reviews

(3,607)

900 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Easy Set Up

Appreciate the assistance in setting up utilities and any other issues that may be related to moving.

10 September 2026
Rated 5 out of 5 stars

Very Helpful

Jessica was so helpful. Was amazed with the service and found them very helpful with making me feel prepared for being ready for our home purchase.

8 September 2026
Rated 5 out of 5 stars

Great product

Great product, very convenient, and financed by inspection company is genius. "Free" to home buyers but great service to them. It makes the inspectors look great and gives home buyers access to your useful (& seemingly low maintenance) product. Great all around!!!

8 September 2026
Rated 4 out of 5 stars

Review

You gave helpful advice, just not sure how much I’ll use the service

31 August 2026
Rated 5 out of 5 stars

Amanda is wonderful

Amanda is wonderful. She has made so many of the details that are involved in purchasing a new home so easy instead of overwhelming. Because of Haven and Amanda I feel like I am on top of everything I need to be leading up to my closing date instead of feeling overwhelmed.

7 September 2026
Rated 5 out of 5 stars

Easy Peasy

My representative made my transition to my new home so easy. He was very professional and pleasant to work with.

7 September 2026
Rated 1 out of 5 stars

I was very upset my inspector shared my…

I was very upset my inspector shared my clients information with a 3rd party company, Homebinder.com. This severally violated the trust with my inspector. Homebuilder.com is also complicit in this with soliciting information with out approval from the agent.

3 September 2026
Unprompted review
Rated 5 out of 5 stars

Nice work

Nice work! Clear and concise explanation of all items of concern!
Kind regards
Virginia

3 September 2026

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