Contacted Seranova and had the pleasure of having Timothy assist me. He was able to add a current Labor Day sale to an upcoming order I have pending which includes the SPF, eye patches and cream for... See more
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I like the products and how 2 use was easy. No notasable results but i only did a month first off, so 1 treatment every 2 weeks. Im disappointed though that purchasing must sign u up for a subscriptio... See more
Company replied
Vanessa was AMAZING! She was very kind and empathetic and helped resolve my issue! Most companies dont know what customer service anymore but Seranova most certainly does! Thank you Vanessa!
Company replied
Not only do I love the product and the way my skin glows after applications but the customer service is also 5 stars. One of my deliveries got lost in the mail, probably absolutely no fault of Seranov... See more
Company replied
You should know
4.5
Excellent
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 2 weeks
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Reply from Seranova
Thank you for your feedback.
We appreciate you sharing this and will ensure it is passed on to the relevant team for consideration. We look forward to hearing about your results!
Warm regards,
Seranova ✨
Nice product
23 August 2026
Unprompted review
Reply from Seranova
Thank you for your review.
We are pleased to hear the product has made a positive impression. We look forward to your continued results!
Warm regards,
Seranova ✨
Just finished 2nd Treatment and already see results!
I just finished my second treatment and honestly I already feel like my skin looks better. I have two more treatments to go (I am using the kit every 2 weeks) and I will definitely be ordering more. It is a tad spicy but so worth it. The redness only lasts 1-2 hours. I do the treatment at night a few hours before bed. I am excited to see my face in 6 months.
23 August 2026
Unprompted review
Reply from Seranova
Thank you for your review.
Feeling like your skin already looks better after just two treatments is a wonderful start and we love your description of the experience! Any redness settling within an hour or two and doing your treatment in the evening is a great approach. We are just as excited as you are to see your progress in six months.
We look forward to your continued journey!
Warm regards,
Seranova ✨
I see a big difference in the face…
I see a big difference in the face lines just using it a few times. I was thinking it is probably a scam and it won’t make a difference but it made such an obvious difference that I was impressed.
23 August 2026
Unprompted review
Reply from Seranova
Thank you for your review.
Moving from skepticism to being genuinely impressed by visible results after just a few uses is a truly wonderful outcome and precisely the kind of feedback that means the most to us. We are delighted the product has exceeded your expectations and look forward to your continued progress!
Warm regards,
Seranova ✨
Too much upsell and misrepresented discount from 80% to 58%
Too much upsell. First said 80% discount went to 58% I should have stopped there.
22 August 2026
Unprompted review
Reply from Seranova
Thank you for your feedback.
We appreciate you sharing this and will ensure it is passed on to the relevant team for consideration. We look forward to hearing about your results!
Warm regards,
Seranova ✨
That I will try this and if I have the results I’m hoping for, I will be the first to come back and praise them. And reorder!
I don’t know yet
23 August 2026
Unprompted review
Reply from Seranova
Thank you for your review.
We appreciate your openness and are confident the product will deliver the results you are hoping for. We look forward to welcoming you back with great news!
Warm regards,
Seranova ✨
I Absolutely have been loving Seranova…
I Absolutely have been loving Seranova product. My face looks and feels amazing.
27 July 2026
Unprompted review
Reply from Seranova
Thank you for your review.
We are truly delighted to hear your face looks and feels amazing. That is precisely the outcome we strive to deliver for every customer.
We look forward to your continued progress!
Warm regards,
Seranova ✨
You have to go through a series of “add…
You have to go through a series of “add on” products.
23 August 2026
Unprompted review
Reply from Seranova
Thank you for your feedback.
We appreciate you sharing this and will ensure it is passed on to the relevant team for consideration. We look forward to hearing about your results!
Warm regards,
Seranova ✨
Unusually accommodating!
I had the occasion to contact customer service at Seranova and I was actually surprised at how nice they were.. and how accommodating! You don’t get service like that every day!
21 August 2026
Unprompted review
Reply from Seranova
Thank you for your review.
Genuinely nice and accommodating support that stands out from the rest is something we take great pride in and it is truly gratifying to hear that came through so clearly in your experience.
We look forward to your continued results!
Warm regards,
Seranova ✨
Vanessa was very understanding
Vanessa was very understanding, professional, sweet and kind. She resolved my issue with one message.
22 August 2026
Unprompted review
Reply from Seranova
Thank you for your review.
We are truly pleased to hear Vanessa was able to resolve your issue so swiftly and with such kindness and professionalism. That is precisely the standard of care we strive to uphold for every customer.
We will ensure she receives the recognition she deserves!
Warm regards,
Seranova ✨
Reply from Seranova
Thank you for your review.
We are pleased to hear the information provided was thorough and descriptive. We look forward to hearing about your results!
Warm regards,
Seranova ✨
Easy checkout and good information…
Easy checkout and good information before going back to botox. Willing to try products.
23 August 2026
Unprompted review
Reply from Seranova
Thank you for your review.
We are pleased to hear the checkout process was smooth and the information provided was helpful in supporting your decision. We are excited for you to begin your Seranova journey and look forward to hearing about your results!
Warm regards,
Seranova ✨
Reply from Seranova
Thank you for your review.
We are pleased to hear the information provided has been helpful. We look forward to hearing about your results!
Warm regards,
Seranova ✨
Reply from Seranova
Thank you for your review.
We are truly delighted to hear it and look forward to your continued results!
Warm regards,
Seranova ✨
Good
Good. I haven’t tried the product yet though so I can’t review the outcome
23 August 2026
Unprompted review
Reply from Seranova
Thank you for your review.
We look forward to hearing your thoughts once you begin your treatments. We are confident the product will not disappoint!
Warm regards,
Seranova ✨
Reply from Seranova
Thank you for your feedback.
We appreciate you sharing this and will ensure it is passed on to the relevant team for consideration. We look forward to hearing about your results!
Warm regards,
Seranova ✨
Reply from Seranova
Thank you for your feedback.
We appreciate you sharing this and will ensure it is passed on to the relevant team for consideration. We look forward to hearing about your results!
Warm regards,
Seranova ✨
Great product, customer service and price!!
Everything about SERANOVA is FABULOUS!!!!
23 August 2026
Unprompted review
Reply from Seranova
Thank you for your review.
We are truly delighted to hear it and look forward to your continued results!
Warm regards,
Seranova ✨
Smooth skin and so easy to use
Other than the tedious video messages post sale before the order is confirmed that then try to convince you to add more and more, the product itself is well packaged, simple to use, relatively painless (in comparison to having the procedure done by a Beauty therapist) and my skin feels and looks smooth and younger with every application. Not looking forward to re ordering as I will probably be subjected to the endless videos again, but I guess I can pop to the shops and get back before she finishes anyway! Would be nice to just be able to order simply please. I imagine this activity actually makes some people exit their basket as it’s tiring to watch. Just let us buy (or have a skip button somewhere discretely??!!)
15 July 2026
Unprompted review
Reply from Seranova
Thank you for this wonderfully honest and entertaining review!
We are truly pleased to hear the product is delivering smoother and more youthful looking skin with every application and that the experience itself has been a positive one. Your feedback regarding the post sale videos is genuinely appreciated and the suggestion of a skip option is a thoughtful one that we will ensure is passed on to the relevant team for consideration.
We look forward to making your next order a much smoother experience!
Warm regards,
Seranova ✨
Reply from Seranova
Thank you for your review.
We are confident your investment will prove well worth it and look forward to hearing about your results. Should you have any questions along the way our team is always available at info@seranovabeauty.com and will be happy to assist.
We look forward to your update!
Warm regards,
Seranova ✨
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