Product arrived in good condition. Started using it April 20, 2026 and approximately every 12 days after that...have noticed a definite improvement in my crows feet and under eye lines and lines arou... See more
Company replied
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See what reviewers are saying
Well I'll tell you I had your product 2 weeks before I started it, because I was afraid I would be disappointed 😞 as I have been so many times with other skin care products that promise you so much... See more
Company replied
My daughter purchased the item for me but it wasn't something I would use. Vanessa in customer service was so incredibly helpful throughout the whole return process. Im in Australia and she guided me... See more
Company replied
Delivery of Seranova micro infusion kit was quick. Contained detailed instructions on how to use the product and also had a very helpful video link regarding the application. The product did not bothe... See more
Company replied
You should know
4.5
Excellent
3K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 90% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service
Haven't tried product yet, but hear it's most beneficial when used over 6 months for full benefit.
Thankyou Vanessa from customer support for your prompt and professional response to my subscription enquiry!
28 May 2026
Unprompted review
Reply from Seranova
Thank you for your review!
You are absolutely right that consistency over time is where the best results shine through and we cannot wait for you to experience that journey. We are also so glad Vanessa was able to assist you promptly and professionally with your subscription enquiry.
We look forward to hearing about your results once you get started!
Warm regards,
Seranova ✨
Excellent customer service
Brenda was very supportive and understanding. She exceeded my expectations in resolving my issue.
27 May 2026
Unprompted review
Reply from Seranova
Thank you for your review!
We are so glad Brenda was able to exceed your expectations and resolve your issue with such care and understanding. That level of support is exactly what we strive for across our entire team.
We will make sure Brenda knows how much her help was appreciated!
Warm regards,
Seranova ✨
I started to see results after the 1st…
I started to see results after the 1st treatment. Others started to notice after the 3rd.
27 May 2026
Unprompted review
Reply from Seranova
Thank you for your review!
Results after the very first treatment and others noticing by the third is truly impressive and says everything about the power of consistency with Seranova. There is so much more progress to look forward to ahead!
We look forward to hearing about your continued journey!
Warm regards,
Seranova ✨
I have seen great results with the…
I have seen great results with the first order so I placed a second order. Lines on my face have improved and my skin has a glow and looks healthier. I do not have a subscription so I place the order each time and yes it is a little more but I just do not like to do subscriptions with anything. Product arrived in about 8 days after ordering.
27 May 2026
Unprompted review
Reply from Seranova
Thank you for your review and for coming back for a second order!
Improved lines, a healthy glow and visibly better skin are exactly the results we work hard to deliver and it is wonderful to hear the product is delivering on all fronts. We completely respect your preference on ordering and we are glad the process has been straightforward for you each time.
We look forward to continuing to be part of your skincare journey!
Warm regards,
Seranova ✨
Sasha was great and my order issue was…
Sasha was great and my order issue was fixed very quickly!
27 May 2026
Unprompted review
Reply from Seranova
Thank you for your review!
We are glad Sasha was able to get your order issue sorted out quickly and without any fuss. That is exactly the kind of efficient support we strive to provide.
We will make sure she knows her help was appreciated!
Warm regards,
Seranova ✨
Sasha was responsive and understanding
Sasha was responsive and understanding. She quickly solved my issue and also answered a product question I had.
27 May 2026
Unprompted review
Reply from Seranova
Thank you for your review!
We are so glad Sasha was able to handle both your issue and your product question in one smooth interaction. Responsive and thorough support is exactly what every customer deserves.
We will make sure she knows how much her help was appreciated!
Warm regards,
Seranova ✨
First day of use
First day of use, so I don't know if it will work, but I agree that it was difficult to open, AND it's incredibly sticky...not a great feeling
27 May 2026
Unprompted review
Reply from Seranova
Thank you for your review!
The stickiness is completely normal and is actually a good sign that the serum is actively working on your skin. It settles quickly and many customers find it much more comfortable with each treatment. As for the opening, we completely understand the frustration and our team is happy to help. Please do not hesitate to reach out to us at info@seranovabeauty.com and we will be glad to assist.
We look forward to hearing about your results as you continue your treatments!
Warm regards,
Seranova ✨
The replies were quick and they solve…
The replies were quick and they solve my problem without hesitation
27 May 2026
Unprompted review
Reply from Seranova
Thank you for your review!
Quick responses and hassle free resolutions are exactly what we aim for and we are so pleased that came through in your experience.
We are here whenever you need us!
Warm regards,
Seranova ✨
Veronica was quick to respond to my…
Veronica was quick to respond to my issue for a refund. I had not had the chance to try my first shipment yet and was already being billed for the next. She refunded the charge and cancelled my future subscriptions for the time being.
27 May 2026
Unprompted review
Reply from Seranova
Thank you for your review!
We are glad Veronica was able to step in quickly and resolve everything to your satisfaction. We hope you enjoy your first shipment when you get the chance to try it and we would love to welcome you back whenever the time is right.
We will make sure Veronica knows her prompt assistance was appreciated!
Warm regards,
Seranova ✨
Veronica was so very helpful I could…
Veronica was so very helpful I could not figure out the subscription cancellation mechanism on the site - felt like I was going in circles!
She was a great help!
27 May 2026
Unprompted review
Reply from Seranova
Thank you for your review!
We are sorry to hear the cancellation process felt confusing but we are so glad Veronica was able to step in and guide you through it smoothly. That is exactly the kind of helpful and patient support we strive to provide every customer.
We will make sure she knows how much her assistance was appreciated!
Warm regards,
Seranova ✨
Buyer beware
Buyer beware.
I ordered a one time shipment and was charged and sent out product under a “subscription” I never subscribed to. I contacted customer service and they said I would have to return the product as it was already sent out. Once it arrived I immediately put in return request, which was then cancelled. I have now submitted another return request (they do not give you return shipping label until approved). They also give 3 options to return product for credit, partial refund or full refund, which buyer is responsible for shipping and takes the longest. I have yet to receive my refund. This product does not work, just irritates outer layer of skin.
I have sent multiple emails and been in communication with Seranova and they keep canceling my return. The package is unopened and in its original packaging. The below statement from Seranova is false.
26 May 2026
Unprompted review
Reply from Seranova
Thank you for taking the time to share your feedback and we are sorry to hear your experience did not meet your expectations.
Our team reached out to gather more information in order to assist you, but unfortunately we did not receive a response. We would genuinely welcome the opportunity to look into this further and work toward a resolution.
Please do not hesitate to contact us directly at info@seranovabeauty.com with your order details and we will be happy to help.
Warm regards,
Seranova ✨
Returns are to Las Vegas
If for any reason you have to return the item it has to go back to Las Vegas! Bare that in mind. Order #SERAINT676489. Return. RMA11101825.
16 May 2026
Unprompted review
Reply from Seranova
Thank you for your message. We're sorry to hear about your experience. We were unable to locate any prior communication regarding your return, but we would genuinely like to help.
Our team reached out to gather more information in order to assist you, but unfortunately we did not receive a response. We would welcome the opportunity to look into this further and work toward a resolution.
Please don't hesitate to reach out to us directly at info@seranovabeauty.com with your order details and we will be happy to assist.
Warm regards,
Seranova ✨
Reply from Seranova
Thank you for your review!
We are so glad the experience felt professional and met your expectations. Short, sweet and to the point, just like great service should be!
Warm regards,
Seranova ✨
Vanessa made me feel so special
Vanessa is so helpful and understanding. Before I made a purchase of your product, I researched the ratings regarding your customer service. Some people complained that the cancellation process was a nightmare, but Vanessa made me feel like your company has the best customer service ever. After I finish my two boxes of orders, I will definitely continue purchasing from you guys again because I feel so happy dealing with people like Vanessa.
22 May 2026
Unprompted review
Reply from Seranova
Thank you for your review!
It means a great deal that you took the time to research before purchasing and that Vanessa was able to give you the confidence that you were in good hands. Turning hesitation into trust is exactly what great customer service is all about and it sounds like she delivered just that.
We will make sure Vanessa knows what a difference she made and we look forward to having you as a long term member of the Seranova!
Warm regards,
Seranova ✨
Loved the product and the company
Loved the product and the company. They truly back up their product and the customer service is impeccable. Veronica helped me navigate my subscription and it was very easy and pleasant. Wouldn't hesitate to recommend Seranova Products and Veronica as well!
27 May 2026
Unprompted review
Reply from Seranova
Thank you for your review!
It is wonderful to hear that Veronica made navigating your subscription such a smooth and pleasant experience. Backing up our product with outstanding customer service is something we truly care about and it is great to know that came through for you.
We will make sure Veronica knows how much she was appreciated and we look forward to continuing to be part of your skincare journey!
Warm regards,
Seranova ✨
Ecstatic Senior Lady
I am 67 years old. I have been having botox and occasional fillers for years. I spend at least 500 dollars, more if I want filler, every 3 months for maintenance.
My biggest problem area is around my lips. I have stubborn wrinkles in that area the most.
I just finished my 5th application from Seranova. It is time for my 3 month maintenance of botox I do not need to go for maintenance appointment for botox. I am thoroughly surprised and happy with Seranova, especially of the stubborn wrinkle lips area. I do not need to go for a maintenance appointment for botox! My lip area is still smooth.
I have noticed a fascinating fact...
My lip area is smooth every morning when I wake up. Sometimes, throughout the day the wrinkles in that area start to appear, but if I drink a few big gulps of water they disappear again! I now call my lip area, my time to hydrate reminder!
My eyes wrinkle area and forehead wrinkle area have improved significantly as well.
I will be ordering my second round of Seranova this week! I am very satisfied that I will not need botox or fillers again, and can hardly wait to see the continual improvements from Seranova!
Thank you so very much for developing this product. It works and is so less expensive!
27 May 2026
Unprompted review
Reply from Seranova
Thank you for your review and what an incredible story to share!
Skipping your botox appointment after just five applications says it all, and the improvements you are seeing around your lips, eyes and forehead are truly remarkable. Your hydration discovery along the way is a wonderful bonus too!
We cannot wait to hear about your continued results with your second round!
Warm regards,
Seranova ✨
Great customer service
Vanessa was able to answer my question quickly and thoroughly! Great customer service!
26 May 2026
Unprompted review
Reply from Seranova
Thank you for your review!
We are so glad Vanessa was able to provide you with a quick and thorough response. That is exactly the standard we hold our team to and it is great to hear it made a difference.
We will make sure she knows how much her help was appreciated!
Warm regards,
Seranova ✨
Team member Archie was very helpful in…
Team member Archie was very helpful in assisting me with my cancelation.
27 May 2026
Unprompted review
Reply from Seranova
Thank you for your review!
We are glad Archie was able to assist you with your cancellation smoothly and without any hassle. That is exactly the kind of straightforward support we aim to provide every customer.
We will make sure he knows his help was appreciated and we hope to welcome you back in the future!
Warm regards,
Seranova ✨
Sasha was very helpful
Sasha was very helpful. My Seranova was shipped. Tried to canceled was unable. Due that I still had one unopened. I had to returned it,and I'll reordering on a later time. I reached out for my refund totally forgot about it. Sasha once, I send an emailed and proof of returned the order unopened. She right away refunded me once it was confirmed. Very fast. Thank you, Sasha. I do appreciate !!! D. Veg
23 May 2026
Unprompted review
Reply from Seranova
Thank you for your review, and we are so glad Sasha was able to take care of everything so efficiently for you!
It is great to hear that once you reached out with the necessary information the refund was processed promptly and without any hassle. That is exactly the kind of straightforward and responsive service we strive to provide every customer.
We will make sure Sasha knows how much her help was appreciated, and we look forward to welcoming you back when the time is right!
Warm regards,
Seranova ✨
Serena
Serena, So far so good. The delivery was quick and everything arrived as it should. The application process was very simple. The dispenser worked well distributing the serum. There was plenty of it for each application. Looking forward to seeing the results!
26 May 2026
Unprompted review
Reply from Seranova
Thank you for your review!
We are so glad everything arrived promptly and that the application process got off to such a smooth start. It is great to hear the dispenser worked well and that the serum quantity met your expectations.
We are just as excited as you are for the results ahead and look forward to hearing your update!
Warm regards,
Seranova ✨
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