Sephora Sverige Reviews 

I bought Kayali vanilla candy rock sugar, which smells delicious. The store was very well kept and the staff was very helpful

When business interests seem to matter more than human lives and accountability.

It is unacceptable that Sephora continues to sell Huda Beauty. Statements from the brand’s founder regarding the situation in Iran have sparked strong reactions, and your decision to keep these products in your assortment sends a very problematic signal.
As long as Sephora chooses to support and give space to this brand, I urge other customers to refrain from shopping here. Companies must take responsibility for who they choose to associate with.

Det är oacceptabelt att Sephora fortsätter sälja Huda Beauty. Uttalanden från varumärkets grundare om situationen i Iran har väckt starka reaktioner, och att ni ändå väljer att ha kvar produkterna i sortimentet skickar en mycket problematisk signal.
Så länge Sephora väljer att stödja och ge utrymme åt detta varumärke uppmanar jag andra kunder att avstå från att handla här. Företag måste ta ansvar för vilka de väljer att associeras med.

Products are okay, and usually shipping is fast, but if something is wrong, customer service is HORRIBLE and not helpful at all. I ordered something two months ago and received the wrong package, have been mailing back and forward without settling on something even though this should have happened ages ago. Almost 30 mails at this point, I will try to sum it up. I sent them a mail right away, they say I have to return product and will receive a return label, but offer me a discount code, which I say yes to. Then I receive the discount code and nothing more, no return label or further instructions, just the mail with the discount code that made is seem like we were done with the case. Here I send a little longer message, again I receive a stupid response that feel very generated and did not respond to any of my questions or what I was saying in the mail, with no return label or further instructions. I am annoyed and send another mail, wanting to cancel my order because I am very upset with them, and also have to push them to actually send me the return label. Response is, I can’t cancel it, and I have to confirm that I will return the products, which I literally two weeks ago at this point. They also twist it into sounding like it is my mistake. I ask if I can receive a different customer service as I am not happy with how I have been treated, and they send it higher up. They apologise, give me another discount code, now for 25% (mind you, there is an active 30% discount code on the website at this moment), and says they’ll of course refund me, and that this will be a quick process once they see I have returned the item. I am not happy with this, I have spent so much time on this case, and it takes med almost 30 minutes to both pick up and deliver this WRONG package that THEY send, I want better compensation. We have been at it for a month and I am tired, so I accept defeat, take the 30 minute trip to the store and return the mistaken items, wishing for what they promised me, a smooth and fast refund. But NO… now I get an order confirmation, they send me the original order, the one we in the literal last email found out I would get a refund from. Sick of this, and the customer service does not seem helpful at all. I send them the a message about it, I have to return this one too. I am able to do it in the app, but it says I’ll get charged for it, therefore I am now making another 30 minute trip. Customer service response is bad and very generated again, I ask for it to be sent further up, they say they’ll send it to someone else and update me. Two weeks go by with no response, I send another mail asking for update. Since I picked the package up they believe I want to keep it, they haven’t answered my mails and have no plans on any compensation. Case is still not fixed, but one thing for sure is that I never want to shop here again, customer service couldn’t give less of a shit about their customers or helping them, incredibly disappointing. Will therefore not recommend, if a mistake happen, they will not be interested in properly solving it.

I had a problem with a product bought online and I contacted customer support both through the chat function and by email with no answer. This was the first time I ordered through their website. I recommend to shop on Kicks.se instead. Much better!!

Emporia butik. Never seen workers this unkind my whole life. Even my family came from Dubai they were choked how much unprofessional the workers are. They don’t want to work Sephora should save its name and close this shop in Emporia.

I was told I would get a gift card but I didn’t

Worst customer service experience. I had to contact Sephora customer service due to issues claiming my loyalty reward and 10 emails later I still do not have a resolution. They are both extremely unhelpful, or incompetent, and rude,

This companies only saving grace is products exclusively sold at their store, otherwise every other cosmetic store in Sweden offers way better customer experience.

aj vas gonnuuh get maj morning qvassont batt it tejseted lajk skinkär...

My experience ordering at Sephora has been good and fast, the only issue that has been troubling me it's related with the sealing glue in the cardboard boxes, that they come opened. But the goods seems to be in good shape. As I suffer from a chronic and debilitating disease, those issues with the bad quality cardboard boxes, it means a lot of problem to me. But I decided to give a call to Sephora, its important to remeber as customers we have the right to call and ask for what we need, BUT those requests should be made respectfully and kindly, not as an immediate demand or accusations, I also think it's so important on how I ask that I always get good and kind answers, this time Lina, who is an authentic sweetheart, she was so patient and kind with my questions and issues, she gave me a very clear and fast resolution. I feel very grateful to her for all the empathy and kindness. Same with the people at the warehouse. As a suggestion here to the people: if something goes wrong with your order, please remeber to be kind when asking for help, we all are doing our best everyday, and the responsibility it's noy always on 1 person just. Thank you so much Lina and the lovely people at the warehouse! 💖

This business is going to be reported to the respective authorities. Not only their news mail have absolutely no possibility to unsubscribe, but also they spammed me with the same newsletter within 5 minutes.
Stupid and brazen.

It is an absolute nightmare to make an order in online shop. If something goes wrong, customer service will answer you in 2 working day in the very best case. Also, when they answer, they don't really try to solve your issue, but are quite rude and unhelpful.
I tried to solve my issue for 2 weeks and had to resign from the order anyway. My worst online shopping experience ever.

I did not get my free gift, or a gift from all the points i used.

The delivery took a little longer, apparently because of Black Friday. All in all I am satisfied.

Fast shipping and excellent packaging of the products. I'd buy more often if shipping was for free at a lower rate, though!

I tried to order to Finland but my order never left Sweden. No one answered to me from Sephora when I tried to contact them about the situation. I'm dissapointed because the product can't be bought from Finland.

Everything was just perfect!!!

Very good price, the delivery was fast as well.