SEPHORA UK Reviews 

I orderes a printable voucher to be delivered by e mail last saturday 17th October, it is now Friday 23rd October and i have received nothing. I cannot get to you through customer care either

I have not yet received the parcel, and communicating with you is very difficult.

Extremely disappointing experience with Sephora. My parcel is missing, yet Sephora refuses to accept responsibility or take accountability. Despite repeatedly contacting customer service, the issue remains unresolved, and my messages are being ignored. The lack of communication, support and willingness to resolve this matter is completely unacceptable. I expected much better customer service from a company like Sephora. Sephora has still not resolved my issue. My parcel is missing, and I have yet to receive a refund. As a result, I have been left out of pocket, which is extremely frustrating and unacceptable.

great item and quick delivery would buy again

Really, Sephora deserve 0 stars. I had placed my order on the 30th September and I was expecting the parcel to be delivered on 3rd October. I had then received a notification that the parcel was delayed. After many emails exchanged with Evri, they had admitted that my parcel was damaged and that they may not be able to deliver it. I had contacted Sephora, as they had not contacted me at all during this period, just an email to rate my experience. They admitted that my parcel was lost and that I would receive a refund for the products that had now sadly sold out. They had said that it was down to preference whether I wanted the other products to be replaced. I had requested that they be replaced. And I have not heard from them since. The service is absolutely appalling and I refuse to buy from Sephora online ever again. After almost a month, I’m still yet to receive a refund or any products that I had ordered. You should be ashamed of yourselves.

i did not recive my order

Ordered £130 worth of makeup on Monday 19th October. I chose the option of Evri next day delivery instead of standard as it was free due to the amount spent and 4 days later I still don’t have my parcel.

After contacting Sephora via Facebook messenger, which took them 12 hours to respond to, the parcel is now classed as lost in the post. I was given the option of full refund or resend the order out to my address next day however no one has got back to my request for my order to be sent directly to my home address.

This is my first time ordering from Sephora online and I can 100% say I will not be ordering from Sephora again - slow customer service and no way to get in contact with them except for their Facebook messenger which has painfully slow response times.

Hopefully I can get the issue resolved eventually but I wanted to post a review of my experience so others are aware not to trust the Evri next day option as someone will probably chance it and steal your items.

Sent wrong item in order and missing correct one.
Struggling to get any response from them at all

Usually a fan of Sephora and haven’t had any issues however I ordered a setting spray set and concealer and received eye patches and bronzer. It’s been 10 days and I still can’t seem to get a decent response about getting my correct items shipped out. There’s no contact number and emails go mainly unanswered. Pretty shocking customer service

The delivery was great, but my only concern is that I normally get free samples, which is how I find new products to purchase in the future; however, the last time I bought from Sephora, I did not receive any samples and only got a free gift for my birthday.

It has never been delivered and not notifications have been sent to me

I was notified my parcel was delivered by Evri on Tuesday 20/10/2026. It was not .
I contacted Evri and notified them .
I tried numerous times to contact Sephora via customer care and the email would not submit. I tried to contact via messenger and again no response. I decided the only way to contact Sephora was to visit their store in Bluwster. I spoke to a very helpful lady Paula who took my phone number and email address and advised Sephora will contact me. I have had no contact from Sephora.

My package wasn’t delivered to my country. Somehow my package got delivered to a different country and I still haven’t got my items

Items arrived just as expected. Emails kept me up to date with delivery schedule.

I loved these advent boxes so much I'm going to buy 2 more

Fast delivery, items delivered with care. Wide range of makeup available (that’s all I shop for) loads of brands to choose from.

One item was missing from my order and the box was damaged when I collected my click and collect from the pick up point. I send an email and was asked to provide pictures and confirm if I wanted a refund or replacement. I answered the email back and haven’t heard anything for the past three days

Order is missing and no contact #101817****

I’ve been trying to contact in multiple ways and no response but my order was ordered for next day and it never arrived. I’ve contacted multiple times with no answer and I don’t know what to do from here!!

Great product and fast delivery