Usually good delivery. The biggest problem I have to being able to buy anything re foundation, concealer, bronzer online. The colour matches are just always off. Having said that I went to the Se... See more
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Used Evri as a delivery service so you may as well had used a catapult. Box was left outside in view of the public in the rain with no attempt made to knock on the front door or ring the bell. Luckily... See more
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The products are great and everything was perfect until the parcel got to Israel!!! Here the DHL shipping which is usually excellent in my experience, but this delivery fell short. On one occasion,... See more
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My order hasn't arrived after more than a week and I haven't been notified of what will be done about it, until I have taken steps to try and find out for myself.
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Company details
About SEPHORA UK
Written by the company
We believe that beauty thrives in diversity and discovery.
Our purpose is to expand the way the world sees beauty by empowering the Extra Ordinary in each of us.
JOIN MYSEPHORA - 15% OFF FIRST ORDER
DISCOVER NEW & TRENDING AT SEPHORA UK
SHOP MAKEUP
SHOP FRAGRANCE
SHOP HAIRCARE
SHOP SKINCARE
BEAUTY GIFTS & SETS
CUSTOMER SERVICE
Discover Beauty, Your Way
Whether you’re just starting your beauty journey or looking to elevate your routine, Sephora UK brings together everything you need in one place. From exclusive offers to expert-led inspiration, each step is designed to help you explore and express every side of yourself.
Start by joining MYSEPHORA to get 15% off your first order with a code 'LOYALTY15' and unlock even more benefits as you shop. You can personalise the experience by selecting your two favourite brands to receive 10% off, plus enjoy free delivery across all loyalty tiers with no minimum spend! Unboxing has never felt better.
Explore by category with ease. From refreshing your makeup bag to upgrading your skincare results or searching for a signature scent, you’ll find expertly selected products from the brands you love. Stay ahead of the curve with New & Trending, where viral favourites and must-have launches can be found at Sephora - first.
Shopping for someone else or treating yourself? Our Gifts & Sets make it simple, with ready-made selections for all occasions. Top gift-giver status incoming…
And whenever you need a little extra support, our Customer Service team is here to help, so you can shop with confidence, every time.
Contact info
Sephora Suite 1 3rd Floor, 11-12 St.James's Square, SW1Y 4LB, London, United Kingdom
- care@sephora.co.uk
- sephora.co.uk
2.8
Average
4K reviews
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Reply from SEPHORA UK
Hi Joshua,
Thank you for reaching out.
Our team will be in touch shortly to assist you further.
Kind Regards,
Sephora UK Customer Care
Gifting
We bought a gift voucher which we thought we had processed correctly a fortnight ago and had to review that order which we eventually managed to get printed off.
8 October 2026
I ordered an advent calendar on the 8th…
I ordered an advent calendar on the 8th September. After a few delivery attempts to the wrong flat, my parcel was sent back to the sender on the 2nd of October. I have sent 2 lost parcel forms on the Sephora website in that time and have not heard back a single word. It is a £235 order which I find unacceptable to not have heard anything back for in over 2 weeks. I have just sent an additional email as well as my 2 prior complaints, and am waiting to hear back. I find it unbelievable that such a big company could have such appalling customer service without even a number to call.
2 October 2026
Unprompted review
Reply from SEPHORA UK
Hello Ophélia,
Thank you for providing your order number. I'm very sorry for the ongoing delay and the lack of response regarding your returned parcel. I understand how frustrating this must be, especially given the value of your order.
Our team will be in touch shortly for further details.
Kind Regards,
Sephora UK Customer Care
Poor customer service and deliver…
Poor customer service and deliver broken perfume bottle with no refund, I will never buy from them in future
8 October 2026
Reply from SEPHORA UK
Hello
Thank you for your review and we are sorry to hear you have had an issue with your order.
Our Senior team will be in touch shortly.
Kind Regards
Sephora UK Customer Care
Never received the product...
7 October 2026
Reply from SEPHORA UK
Hi Jesse,
I’m sorry your order hasn’t arrived. We are currently looking into this and will be in touch.
Kind Regards
Sephora UK Customer Care
I didn’t get my order
22 September 2026
Reply from SEPHORA UK
Hi Adi,
We are sorry to hear you have not received your order.
Upon checking the details we can confirm a refund has been issued for you.
We apologise for the inconvenience caused by the situation.
Kind Regards,
Sephora UK Customer Care
Still not receive my parcel but its…
Still not receive my parcel but its show as receive .... And no one literally answer my messages . Very sad
19 October 2026
Unprompted review
Reply from SEPHORA UK
Hi Fatima,
I’m sorry that your parcel hasn’t arrived even though the order status shows as delivered, and that you haven’t received a response to your earlier messages.
Our team will be in touch with a resolution shortly.
Kind Regards,
Sephora UK Customer Care
I am so upset
I am so upset, I've never had such bad experience while online shopping, especially from such a big brand. A week ago a parcel arrived, in the parcel was 4 completely different items to what I bought. I sent a request saying items are missing, I got one email in this whole situation and it was a response saying my parcel has arrived and to look in a safe place as I may have just missed it. That was not the problem. Throughout this week I've sent 3 other emails to the same request, and with no response I made a new request, which Sephora said I would have a response max 24-48 hours later. It's been over 48 hours later and I checked the request and it's been set as resolved. I got no messages, nothing, so I thought this would be the best way for Sephora to see my issue and resolve it.
12 October 2026
Unprompted review
Reply from SEPHORA UK
Hi Zoe,
Thank you for contacting us, and I’m sorry to hear about this experience and that you received four incorrect items.
We can confirm that our team have processed a replacement order for you.
Please accept our apologies for the delay.
Kind regards
Sephora UK Customer Care
Reply from SEPHORA UK
Hi,
Thank you for reaching out.
I’m sorry your order has not arrived yet.
We can confirm our team will be in touch shortly with a resolution.
Kind Regards
Sephora UK Customer Care
Item arrived in a damaged box
Item arrived in a damaged box, this was a gift. I am still waiting for customer services to reply.
14 October 2026
Reply from SEPHORA UK
Hi,
We’re really sorry to hear that your order arrived in a damaged box, especially as it was intended to be a gift. We completely understand how disappointing this must be and we apologise for the inconvenience and delay in receiving a response from our customer service team.
Unfortunately, we haven’t been able to locate an email from you regarding this issue, so we’ve sent you an email directly to gather some further details and help us look into this for you.
Please check your inbox, including your junk or spam folder, for our message. We hope to get this resolved for you as soon as possible.
Thank you for your patience and understanding.
Kind regards,
Customer Care
Delivered in a timely manner without…
Delivered in a timely manner without any problems
8 October 2026
Fast delivery and lovely cosmetics many…
Fast delivery and lovely cosmetics many thanks
14 October 2026
Staff in the store were very helpful
Staff in the store were very helpful, however the lady on the till just kept talking to colleagues whilst serving me
7 October 2026
Asking me for a review…I haven’t …
Asking me for a review…I haven’t received it yet so…
14 October 2026
Reply from SEPHORA UK
Hi,
We’re really sorry to hear that you haven’t received your order yet and we apologise for the confusion caused by receiving a review request before your delivery arrived.
I’ve now sent you an email regarding your delivery confirmation. Please check your inbox, including your junk or spam folder, for our message.
Thank you for your patience and we hope to get this resolved for you soon.
Kind regards,
Customer Care
I spent £13.99 on Sephora lip stick
I spent £13.99 on Sephora lip stick. But i didn’t like it. It easily transfer on cups. Wasted my money. Not recommended at all
14 October 2026
Reply from SEPHORA UK
Hi,
We’re sorry to hear that the Sephora lipstick didn’t meet your expectations. We understand how disappointing it is when a product doesn’t perform as you’d hoped, especially when it comes to transfer resistance.
We really appreciate you sharing your feedback, as it helps us understand our customers’ experiences. If you haven’t already, we’d love for you to share your thoughts on the product page by leaving a review for the particular lipstick you purchased. Your feedback can also help other customers make informed decisions.
Thank you for taking the time to share your experience with us.
Kind regards,
Customer Care
It was wrote on the website that the…
It was wrote on the website that the delivery is free to isreal . When I went to purchase the order i spent 25 pound on the delivery I didn’t understand why.
14 October 2026
Reply from SEPHORA UK
Hi,
We’re sorry for the confusion regarding the delivery charges displayed on our website. We understand how frustrating it must have been to see a £25 delivery fee at checkout when you expected delivery to Israel to be free.
We’ve now contacted you directly to clarify our delivery methods and pricing. Please check your inbox, including your junk or spam folder, for our message.
Thank you for bringing this to our attention and we apologise for any confusion caused.
Kind regards,
Customer Care
order hasn't arrived
My order hasn't arrived after more than a week and I haven't been notified of what will be done about it, until I have taken steps to try and find out for myself.
7 October 2026
Reply from SEPHORA UK
Hi,
We’re really sorry that your order hasn’t arrived and that you’ve had to chase us for an update. We understand how frustrating this must be and we apologise for the delay and lack of communication.
We’ve now contacted you directly with a resolution. Please check your inbox, including your junk or spam folder, for our message.
Thank you for your patience and we hope to get this resolved for you as soon as possible.
Kind regards,
Customer Care
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