Sentinel Car Park Reviews 

6,321
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 25 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, noting its seamless, efficient, and straightforward nature from drop-off to collection. Many people highlight the staff's professionalism, politeness, and helpfulness, with drivers and reception personnel often going above and beyond. The convenient location, just minutes from the airport, and the regular, prompt shuttle bus service are also frequently appreciated. Reviewers often mention the peace of mind provided, knowing their car is well-cared for and the process is hassle-free. Many consumers also appreciate the great value for money and the overall reliability of the service, leading to repeated use.

What people talk about most

Service

Clients share positive opinions on service, consistently praising its efficiency and ease of use, from... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their friendliness, helpfulness, and... See more

Location

Customers had positive experiences with location, highlighting its close proximity and easy access to the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service. We were delayed due to an aborted landing and diverted to Birmingham instead. We had to wait for a coach to get us back to Leeds. We eventually arrived at the terminal 6 hrs later t... See more

Rated 5 out of 5 stars

After reading the positive reviews we decided that parking at Sentinel close by LBA was much less stressful than an early morning taxi at 4am that may or may not turn up. So even though it was a coupl... See more

Rated 5 out of 5 stars

Used several times in the last couple of years, ALWAYS a good experience. Easy to find. Fast efficient friendly service, bus waiting to take you to airport, often been the only customers on the bu... See more

Rated 5 out of 5 stars

We've used this facility several times over the past few years and honestly, cannot fault them. They're no fuss, no bother, just turn up and nothing is too much trouble. Brought a different vehicle?... See more


Company details

  1. Parking Lot
  2. Park
  3. Parkour Spot

Information provided by various external sources

Secure off-site car park for Leeds Bradford Airport. Sentinel Car Park have topped the British Car Parks Customer Satisfaction Survey covering all major UK airports, for 3 consecutive years providing an extremely high standard of security.

Leeds Bradford Airport Off-Site Car Park

Written by the company


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 25% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(6,321)

23 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service. Arrived early but that was no problem. Only two minute wait for bus to LBA. Despite a delay on return flight, bus was there very quickly. On both occasions driver very helpful with luggage - "You go and get your keys while I unload your luggage". Car ready near to office. Will use again and recommend. D Hook

5 June 2022
Unprompted review
Rated 5 out of 5 stars

I have used sentinel in the pass and…

I have used sentinel in the pass and the staff cannot do enough for you i just booked them again we are flying out to Dublin at 06.30 and the lady on the phone was great whit me thanks you ps on our way back to Leeds Bradford Airport from Dublin the flight was 1hr late so when we arrive to pick my car up the staff was brilliant in ten mins we pick the keys up and on our way home to huddersfield a big thank you to all of the staff pat

23 May 2022
Unprompted review
Rated 5 out of 5 stars

First time using Sentinel

This was our first time using Sentinel, so how did it go.
When dropping the car off the car it is first photgraphed from all angles for its current condition. Then the barrier opens to let you into the drop off area.
Then you hand the keys in at the office. No issues there and we were onto the bus and ready for the short transfer to LBA.
Friendly driver and within 10 minutes we were at the airport.
On return the bus was waiting for us and another short trip back to Sentinel, again friendly driver.
Collected the keys and was directed to where our car was.
The service was well organised and stress free.
We aim to use this service for all our holidays now as it is very cost effective and great service... Thank Sentinel

25 April 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service

First time we used Sentinel. Very good and swift service. Despite it being very busy both time drop off and pickup we never had to wait long at any point. No matter if it was dropping off/ picking up the keys or getting to and back from the terminal.
Bus drivers help you with your luggage too..

Will definitely use again for our next journey

13 April 2022
Unprompted review
Rated 5 out of 5 stars

Used sentinel a few times now

Used sentinel a few times now, and will continue to do so in future
Brilliant service
Very efficient
Bus drivers are fab, they assist with getting cases on and off and are really friendly
Very frequent buses to and from Leeds Bradford Airport
Toilets and refreshments available
Honestly what more could you ask !

27 March 2022
Unprompted review
Rated 5 out of 5 stars

fantastic service and price

fantastic service and price - highly recommend Sentinel - we have used them twice now after they were recommended and we will be using them again - excellent service !

21 March 2022
Unprompted review
Rated 5 out of 5 stars

Simply the best!

I've been using Sentinel every time I fly from LBA for last few years. They are head and shoulders above any other parking company I've used in the past. My last holiday was reduced by a week due to Ryanair cancelling my return flight. I got in touch with Sentinel via Google chat and let them know I will be back early, they responded that they have noted and will be waiting for me when I'm back. I knew that Sentinel owed me a little for returning early but I thought I won't even bother as I was already exhausted after arguing with Ryanair about money they owed me for not providing seats that I paid for. I was pleasantly surprised when I picked up my car key and was told that they owe me for remaining days, I just had to ring them following day to confirm bank details and refund was there next day.

26 January 2022
Unprompted review
Rated 5 out of 5 stars

OUTSTANDING

OUTSTANDING, Contracted COVID in Lanzarote had to extend for 10 days due to isolation, staff were extremely helpful and despite my numerous change of flights accommodated me with professionalism and took away the worry, RECOMMENDED 100%

10 January 2022
Unprompted review
Rated 5 out of 5 stars

Great experience at Leeds/Bradford…

Great experience at Leeds/Bradford airport. Friendly staff, quick transfer to airport, no waiting time after arrival!! Bus has been waiting for us!! Highly recommend!! For sure will use it again and again!!

10 January 2022
Unprompted review
Rated 5 out of 5 stars

This is a fantastic airport parking…

This is a fantastic airport parking facility. Very friendly staff and great parking prices. This is how airport parking should be run. Well done to all at Sentinel from a very happy customer .

21 November 2021
Unprompted review
Rated 5 out of 5 stars

Great service

1st time we have used this service . We were very happy with the service the chap that help us & drove us to the airport was a very helpful and happy chap made it a very good start to the holiday . 5 stars fro us

2 October 2021
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Excellent Service. Returning from holiday, due to a fall, Jet 2 assistance took me to the Sentinel Bus Stop by wheelchair and the bus was just leaving and looked full, driver indicated he was full and drove off. He returned quickly and was very helpful and full of apologies for driving off because there was no room for a wheelchair, not knowing that I was going to walk aboard! He could not have been nicer or more helpful. My car was ready and parked alongside reception.

30 September 2021
Unprompted review
Rated 5 out of 5 stars

I have been a customer of Sentinel's…

I have been a customer of Sentinel's for many years and have no intention of changing my airport parking provider when flying out of Leeds & Bradford Airport. This company know how to treat their customers, so take note other businesses. Whatever service/product you are offering, offer the same high quality customer service as Sentinel and you can't go wrong.

18 July 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look