Sentinel Car Park Reviews 

6,321
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 25 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, noting its seamless, efficient, and straightforward nature from drop-off to collection. Many people highlight the staff's professionalism, politeness, and helpfulness, with drivers and reception personnel often going above and beyond. The convenient location, just minutes from the airport, and the regular, prompt shuttle bus service are also frequently appreciated. Reviewers often mention the peace of mind provided, knowing their car is well-cared for and the process is hassle-free. Many consumers also appreciate the great value for money and the overall reliability of the service, leading to repeated use.

What people talk about most

Service

Clients share positive opinions on service, consistently praising its efficiency and ease of use, from... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their friendliness, helpfulness, and... See more

Location

Customers had positive experiences with location, highlighting its close proximity and easy access to the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service. We were delayed due to an aborted landing and diverted to Birmingham instead. We had to wait for a coach to get us back to Leeds. We eventually arrived at the terminal 6 hrs later t... See more

Rated 5 out of 5 stars

After reading the positive reviews we decided that parking at Sentinel close by LBA was much less stressful than an early morning taxi at 4am that may or may not turn up. So even though it was a coupl... See more

Rated 5 out of 5 stars

Used several times in the last couple of years, ALWAYS a good experience. Easy to find. Fast efficient friendly service, bus waiting to take you to airport, often been the only customers on the bu... See more

Rated 5 out of 5 stars

We've used this facility several times over the past few years and honestly, cannot fault them. They're no fuss, no bother, just turn up and nothing is too much trouble. Brought a different vehicle?... See more


Company details

  1. Parking Lot
  2. Park
  3. Parkour Spot

Information provided by various external sources

Secure off-site car park for Leeds Bradford Airport. Sentinel Car Park have topped the British Car Parks Customer Satisfaction Survey covering all major UK airports, for 3 consecutive years providing an extremely high standard of security.

Leeds Bradford Airport Off-Site Car Park

Written by the company


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 25% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(6,321)

23 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

This was our first booking with Sentinel.
The online booking was easy to follow, unfortunately we had to cancel due to the virus.
We cancelled the booking on line, which again was straight forward and received an immediate full refund. If only Jet2 were as professional and valued their customers like Sentinel. We will be booking again with Sentinel when the opportunity arises.

30 May 2020
Unprompted review
Rated 5 out of 5 stars

Refund

Our flight was recently cancelled so informed Sentinel we wouldn't be needing our car parking. Our payment was refunded promptly. We have used Sentinel for many years,always good friendly service and never had a problem.
Will continue using this fantastic company once flights recommence.

29 May 2020
Unprompted review
Rated 5 out of 5 stars

Sentinel great company and service

Fantastic company. Our flight was recently cancelled so informed Sentinel we wouldn't be needing our car parking. Our payment refunded promptly. Have used Sentinel for many years always good friendly service and never had a problem.

26 May 2020
Unprompted review
Rated 5 out of 5 stars

Refund because of lockdown

Thank you for making the refund process so straightforward. We always use Sentinel because of your professional attitude and excellent customer care and look forward to booking again when the chance to travel abroad resumes in the UK.

25 May 2020
Unprompted review
Rated 5 out of 5 stars

Integrity & Amazing Service

Sentinel offer an amazing service in all sorts of ways and I’ve used them for years and will continue to use them. I’ve had to rearrange a flight and the rescheduled one was then subsequently cancelled due to the demise of Flybe. Sentinel refunded both parking fees with no questions, even when one of them was only cancelled about 2 hours before I was due to arrive. If only TUI and other large organisations showed the same level of integrity.

25 May 2020
Unprompted review
Rated 5 out of 5 stars

Had two bookings

Had two bookings. Arranged refund on one and transfered the other to next year. Was no problem at all. Excellent service.

23 May 2020
Unprompted review
Rated 5 out of 5 stars

We have used Sentinel Car Parking…

We have used Sentinel Car Parking services for many years now, cannot be more pleased with the excellent service they provide. We used them 4 times last year and as soon as life returns to normal we will be using them again excellent value for money.

22 May 2020
Unprompted review
Rated 5 out of 5 stars

There was no hassle getting a refund…

There was no hassle getting a refund just one call and the money was refunded the next day. I always use Sentinel as they are a thoroughly professional company and great value too.

22 May 2020
Unprompted review
Rated 5 out of 5 stars

Have used Sentinel many times

Have used Sentinel many times. Cannot fault them. Excellent service every time. Immediate refund during this difficult time. Will not hesitate to use them again. Best car parking service we have ever used. Wishing them all the best.

21 May 2020
Unprompted review
Rated 5 out of 5 stars

Great service as always

Great service as always, had to cancel booking due to covid-19 and had monies refunded back into my account within 24hrs nó questions asked. Will continue to use this excellent service when things get back to normal, Cheers Tom.

21 May 2020
Unprompted review
Rated 5 out of 5 stars

Excellent service

We have used Sentinal Leeds a few times. Very efficient prompt service whatever time of day. Excellent shuttle service. Would highly recommend. Very convenient and close to airport.

20 May 2020
Unprompted review

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