The package arrived torn and retaped. That matter and some minor issues made me ludge a complaint which was greeted swiftly and efficiently by the customer service associate. I bought it as my daug... See more
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Update, customer service response is very delayed but the product arrived it just basically took soo long it was probably shipped directly from overseas. If u need something with local stock l... See more
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Item was Recalled. Promised refund but 2 months later... still waiting. 4 emails sent with excuse that they are having difficulty with efunds for people that paid with PayPal . Re: reply. I dont... See more
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The magnetic blocks were expensive but well liked by children. The projector also my granddaughter loved for the variety of slides,however packaging was poor and although box broken goods were ok but... See more
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Company details
- #3 of 3 best companies in Game Store
- #7 of 7 best companies in Children's Toys Store
- #6 of 6 best companies in Toy Store
Contact info
Australia
- sensorytoysaustralia.com
2.7
Poor
127 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 78% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The only thing Australian about this is the accent.
Package arrived damagef and from China and not Sydney as advertised. So much for Australian made and owned. Quality is cheap. Cards are advertised as being tear-proof but they are are tear and fray so easily.
24 February 2026
Unprompted review
Reply from Sensorytoysaustralia
Hello Leesa,
We’re really sorry to hear about your experience—that’s certainly not the standard we aim to provide.
We’d like to assure you that we are a legitimate Australian-based company, and we truly value the trust our customers place in us. We understand your concerns regarding the delivery and product quality, and we’d like to investigate this further for you.
Could you please share your order number with us so we can look into this and assist you as quickly as possible?
We appreciate your feedback and will do our best to make this right.
Sensory Toys Support Team
AussieMate Flash cards - great product!
Ordered 2 AussieMate Flash cards. Parcel arrived in two days. Lovely sturdy box. Device smaller than I expected but perfect for little hands. Cards nicely packed in a box. Also comes with a storage bag and a usb charger so no dangerous batteries. The device works exactly the same as in the ad. My only comment would be that sounds aren’t needed for the vehicles as they all beeping/honking or siren noises which detracts a bit from the pronunciation of the word. Cards will probably still get damaged as they aren’t as thick as I expected. Overall a great product we are ordering more for friends babies and my son’s special needs school holiday programme. Great value product happy to give 5 stars.
4 April 2026
Unprompted review
Reply from Sensorytoysaustralia
Hello Carrie,
Thank you so much for your wonderful feedback. We’re delighted to hear that you’re happy with the product .
We truly appreciate your kind words about the packaging, quality, and quick delivery. Your feedback regarding the vehicle sounds and card thickness is also very valuable, and we will definitely share it with our team for future improvements.
It means a lot to us that you are ordering more for friends and your son’s school programme—thank you for your support!
We hope to serve you again soon. If you ever need any assistance, please feel free to reach out—we’re always here to help.
Sensory Toys Support Team
Dishonest recall of Magnetic Chess set.
After receiving a recall email for the Magnetic Chess set I had purchased as a gift, I was offered a refund, if I returned the product. I posted the item off at my expense, over 6 months ago and still no refund. I have sent MANY emails and the company says they have a problem refunding through PayPal, which does not make sense to me. Will not provide refund any other way. DO NOT BUY FROM THIS COMPANY, they have very dishonest trade practises.
10 October 2025
Unprompted review
Reply from Sensorytoysaustralia
Hello Debb,
We sincerely apologize for the inconvenience and the delay you’ve experienced. We completely understand how frustrating this must be, especially after returning the item at your own expense.
We would like to inform you that your original payment was made via PayPal, and currently, we are facing a temporary technical issue with processing refunds through that platform. This has unfortunately caused the delay in completing your refund.
Please rest assured that our team is actively working to resolve this issue as a priority. As soon as it is fixed, your refund will be processed immediately.
We truly appreciate your patience and understanding, and we will continue to follow up on this until it is fully resolved.
Sensory Toys Support Team
The great and the not so
Rachel in customer service was so patient and understanding, but the digger toy was not great quality and one of the lights fell off on the second use.
15 November 2025
Unprompted review
Reply from Sensorytoysaustralia
Hi Marjie,
Thank you for your kind feedback about our team 😊
We’re really sorry to hear about the issue with the digger toy quality. This is definitely not the experience we aim to provide, and we never want any customer to feel this way.
Could you please share your order details with us? We’d be happy to look into this and make it right for you.
Thank you for bringing this to our attention!
Sensory Toys Support Team
Great service quick responses to…
Great service quick responses to queries fantastic products for sale.
10 March 2026
Unprompted review
Reply from Sensorytoysaustralia
Hello Maureen,
Thank you so much for your wonderful review!
We’re delighted to hear that you had a great experience with our service and products. Your kind words mean a lot to us and motivate our team to keep providing the best possible service.
We truly appreciate your support and look forward to serving you again soon!
Sensory Toys Support Team
Unique and thought provoking toy
Unique and thought provoking toy. Grandson loves it , you can see him thinking and processing, so more a learning aid than toy. One of my smarter purchases this year so far, more than satisfied with this buy.
16 February 2026
Reply from Sensorytoysaustralia
Hello Shane,
Thank you so much for your wonderful review! 😊
We’re delighted to hear that your grandson loves the toy and that it encourages him to think and learn while playing. It’s always great to know that our products can be both fun and educational.
We truly appreciate your kind words and are so glad this has been one of your best purchases this year. Thank you for your support! ✨
Sensory Toys Support Team
The product was recalled
The product was recalled. I was offered the option to order another product or receive a refund. I didn’t want another product so asked for a refund and received a refund quickly. The issue was resolved in a timely manner.
3 December 2025
Unprompted review
Reply from Sensorytoysaustralia
Hi Kim,
Thank you so much for sharing your experience. We truly appreciate your feedback and are glad to hear the issue was resolved quickly and smoothly. Your understanding means a lot to us, and we’re always here if you need any assistance in the future.
Sensory Toy Support Team
Magnetics
There was a recall, but we were happy to keep the product as we are a house of adults so no safety issues. Its the magnetic magnets game. Communication has been good and understanding of our choice.
27 February 2026
Unprompted review
Reply from Sensorytoysaustralia
Hello Joanne,
Thank you so much for your kind review and for your understanding regarding the recall. We truly appreciate your support and your thoughtful feedback.
It means a lot to us that you were happy with the communication and service provided. If you ever need anything in the future, we’re always here to help.
We hope to serve you again soon!
Sensory Toys Support Team
Initial concerns were resolved satisfactorily
After my intial concerns as i had trouble contacting support,
i have now received my item & a refund for an error i made in the check out. The support team reached out & fixed the order for me.
So far i am happy with the purchase.
26 February 2026
Unprompted review
Reply from Sensorytoysaustralia
Hello Sue,
Thank you so much for sharing your experience! We’re delighted to hear that our support team was able to assist and that you’re happy with your purchase.
Your feedback means a lot to us and helps us continue improving our service. We look forward to serving you again soon!
Sensory Toys Support Team
Reply from Sensorytoysaustralia
Hello Tracy,
Thank you so much for your lovely review! 😊
We’re so happy to hear that it works well and that your granddaughter loves it. That truly means a lot to us.
We hope to serve you again very soon!
Sensory Toys Support Team
Recall of Magnetic Chess
Although the product was recalled all dealings with this company was good. They contacted me to notify me of the recall almost 12 months after purchase. The full refund was made promptly and follow up emails were professional.
26 October 2025
Unprompted review
Reply from Sensorytoysaustralia
Hello Jacky,
Thank you so much for your kind words and for taking the time to share your experience. We’re glad that our team could assist you promptly and professionally, even with the recall situation. Your feedback means a lot to us, and we truly appreciate your support.
We hope to serve you again soon!
Sensory Toys Support Team
Ordered a Train set in November 2025…
Ordered a Train set in November 2025 for Christmas 2025 and half of ot never arrived. Poor communication. Was told I was getting a replacement sent out now of feb still nothing but I did get an email to again have to proof everything to then be told they are now sold out so we have a small set with a train that now doesn’t work as it doesn’t charge anymore and only getting half the refund, According to tracking (when they decide to update it) items from overseas when they Requested refund and heard nothing. Wet unhappy contact details say Australian location but am numbers are disconnected and address isn’t true nothing but SCAMMERS..Do not buy from them m also know see they have a new business name kids sensory toys instead of sensory toys Australia ne careful trusting them
18 December 2025
Unprompted review
Reply from Sensorytoysaustralia
Hello Me,
Thank you for taking the time to share your experience. I am truly sorry to read this and completely understand how frustrating and disappointing this must have been — especially as the order was placed as a Christmas gift.
What you’ve described is certainly not the experience I would ever want a customer to have. I sincerely apologize for the delays, the communication issues, and the frustration surrounding the replacement and refund process.
I would genuinely appreciate the opportunity to personally look into this matter for you. Could you please share your order number so I can urgently review your case and understand exactly what has happened?
I also want to reassure you that we are a legitimate Australian-registered business, and concerns like this are taken very seriously. I am committed to reviewing this properly and working toward a fair resolution.
Please provide your order details, and I will investigate this for you as a priority.
Sensory Toys Support Team
Poor time skills
Product recalled so I contacted them to organise another product, they took two weeks to respond.
I responded immediately with my confirmation of a replacement, they took another two weeks to confirm. Product arrived three weeks later.
Pretty poor time management skills - in my opinion.
12 November 2025
Unprompted review
Reply from Sensorytoysaustralia
Hello Jeanine,
We’re truly sorry to hear about your experience and understand how frustrating this must have been, especially with the delays in communication and delivery.
This is certainly not the level of service we aim to provide, and we sincerely apologize for the inconvenience caused. We appreciate you bringing this to our attention.
Could you please share your order number with us so we can look into this matter further and assist you properly?
We value your feedback and would really like the opportunity to make this right.
Sensory Toys Support Team
Reply from Sensorytoysaustralia
Hi Nora,
Thank you so much for your feedback — it truly means a lot to us! We really appreciate you taking the time to share your experience.
Sensory Toys Support Team
Order when received did not have the…
Order when received did not have the charging cable included so isn't able to be used.
More than a week later and still no response to if/when a charging cable will be supplied so very disappointed in time taken to rectify problem.
5 February 2026
Reply from Sensorytoysaustralia
Dear Lynette,
Thank you for letting us know, and we sincerely apologize for the inconvenience caused. We completely understand how frustrating it must be to receive your order without the charging cable and not have it resolved promptly.
Please rest assured that we will follow up personally on your email and make sure this is sorted for you as quickly as possible. Your satisfaction is very important to us, and we truly appreciate your patience while we get this resolved.
Sensory Toys Support Team
Quick delivery
Quick delivery, easy to order and very happy with the product. Would recommend this site. Thanks
19 February 2026
Reply from Sensorytoysaustralia
Hello June,
Thank you so much for your lovely feedback! We’re thrilled to hear that you found the ordering process easy, the delivery quick, and that you’re happy with your product.
Your recommendation truly means a lot to our team — it motivates us to keep providing the best possible experience for our customers.
Thanks again for your support, and we hope to serve you again soon!
The Sensory Toys Team
I purchased 2 of the Magnetic trains…
I purchased 2 of the Magnetic trains sets, some of the trains were faulty, so I contacted Sensory Toys to return the faulty trains and get the replacement trains.
The staff told me to email a photo and a video of the faulty trains. Two days later I got an email saying the replacement is on its way.
And it arrived with 2 brand new sets!
I was absolutely amazed as I only expected to receive the trains! I was already so pleased for not needing to go to the post office!
Thanks so much Sensory Toys for giving this 71 year old grandma such a great online purchase experience!
5 February 2026
Unprompted review
Reply from Sensorytoysaustralia
Hello Josephine,
Thank you so much for your wonderful review — it truly made our day! 💛
We’re so glad we could resolve the issue quickly for you and that the replacement arrived smoothly. Hearing how happy you were to receive the new sets means so much to our team.
We always aim to make the process as simple and stress-free as possible, and we’re delighted that your experience with us was a positive one.
Thank you again for your kindness and support. We truly hope to serve you again soon and be part of more special moments in the future.
Warm regards,
The Sensory Toys Team
Very brave asking for a review! RUBBISH
Only clicked on one star to get the comment box to pop up. Would not have given any stars otherwise. The product I order was recalled and I was offered a credit to purchase another item. Over 3 months and 7 emails later I still have not received the replacement item I ordered. I have provided my order number to 2 different people and still no reply.
6 October 2025
Unprompted review
Reply from Sensorytoysaustralia
Hello Moebus,
We sincerely apologize for the frustration and disappointment you’ve experienced. This is certainly not the level of service we aim to provide, and we completely understand how upsetting this situation must be after multiple follow-ups.
Please share your order number with us once again, and I will personally look into this matter to ensure a proper resolution is provided at your convenience as quickly as possible.
We look forward to your response so we can resolve this for you as soon as possible.
Sensory Toys Support Team
Hello Moebus,
We’re just following up on our previous message regarding your concern. We’re still keen to investigate this matter and provide a proper resolution for you as quickly as possible.
However, we haven’t yet received your order number, which is required for us to locate your purchase and proceed.
At your convenience, please reply with your order number so we can prioritise this for you right away.
We look forward to assisting you.
Sensory Toys Support Team
Out of stock
Order #189477. They sell items they don't even have in stock. When questioned about the rest of my order they denied they sold the little cars separately. I was so disappointed. I did get refunded for the two cars that I paid for eventually. The train set was excellent though.
17 November 2025
Unprompted review
Reply from Sensorytoysaustralia
Hi Mel,
Thank you for sharing your experience with us. I’m really sorry for the confusion and disappointment regarding the cars—you’re right to feel frustrated. I’m glad the refund for those items was eventually processed, but I completely understand that this wasn’t a smooth experience.
To make this right, we’d like to offer a resolution. Could you please confirm your order number and the items affected? Once we have the details, we can either send the missing items, provide a store credit, or process a full refund for any outstanding parts of your order—whichever works best for you.
We genuinely appreciate your feedback and patience, and we’re committed to ensuring this is resolved quickly and fairly.
Sensory Toys Support Team
Terrible return process!!
I have been trying to return a toy and receive a refund, as per the company policy.
I have had to send multiple email to get the correct information.
I have returned the product and given the company the tracking details weeks ago. Still no money!!
3 February 2026
Unprompted review
Reply from Sensorytoysaustralia
Hello Kat,
Thank you for reaching out, and I completely understand your frustration. I sincerely apologize for the inconvenience you’ve experienced with your return and refund.
Could you please provide your order number so I can look into this personally and make sure your refund is processed as quickly as possible? I’ll follow up directly to ensure this is resolved for you.
Thank you for your patience — I truly appreciate it and will do my best to make this right.
Sensory Toys Support Team
Hello Kat,
I just wanted to follow up regarding your refund concern. I completely understand your frustration, and I truly want to get this resolved for you.
Please share your order number, and I will personally review your case and ensure your refund is processed without any further delay. You have my assurance that I will take care of this matter directly.
I’m waiting for your response so we can sort this out as quickly as possible.
Sensory Toys Support Team
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