Senior Home Plus Reviews 

Jennifer was really helpful, and calming I would recommend to anybody

I’m so delighted with Jennifer who helped me find a care home for my lovely friend, we were recommend to Aarandale Manor, it’s wonderful and I am so happy that I contacted this company. Thank you so much for all you’re help.

I made one enquiry and was then hounded and spammed with multiple daily phone calls, texts and emails. This went on for months until one of their agents finally agreed to remove me from their list of people to harass.

I am very grateful to senior home plus for their very informative, friendly and extremely useful chat it really helped me and my family!

Intial contact was great from Jake. Friendly and helpful. My dad's situation changed and he went into hospital. We are now dealing with local social services, and looking at funding options, so our search for a suitable home is in limbo. I received calls and texts to which I replied saying I would let them know when I knew. Just had an email from Jake which said that he had tried several times to contact me without a response. As their service is free, a response from families updating them on which home they have chosen "is the least we can ask". I now feel somewhat hounded at a particularly vulnerable stage. Wish I had not contacted them.

UPDATE: Jake called me today to explain that the email hadn't come from him, that the IT team had sent them out with his name and without his consent. He also expressed a view that there are too many communications from them. He explained that he had had meetings with his management about all of the above and there will be changes.

I agreed to amend/update this review rather than remove it as, at this point, I don't know for sure that the changes will definitely happen. I hope, for any future customers that my experience is an isolated one and future reviews are glowing.

A really good personal service that gives you the confidence to make important decisions on behalf of your friends or family. Quick relevant information and personal (yes a real person) follow up allowing discussion and advice. S

We needed information and recommendation at short notice after my mother-in-law (104) suffered the first stroke, which made her blind. ONE phone call, after a quick search in Google, put me in touch with Jake, who was immediately able to suggest three care homes in our area. Within 24 hours we had visited the top recommendation and reserved a room. We could not have been more pleased and reassured by the quality of care delivered by Rosebery Manor Care Home. The lady lived on a further three months before her second stroke and her final four days. During this traumatic time, the care both she and we received from the staff were of the highest quality.

Hannah was knowledgeable, was careful to understand my wife's needs.
She suggested suitable care homes within reasonable traveling distance for me and arranged for me to visit them so that I could see each home for myself before making a decision.
By contrast, the local council offered one home that I wouldn't put my dog in, and another that was much too far away.

The advice was actually given in August 2023, but the form would not accept that date.

Helpful and professional advice, informative and useful information regarding local nursing homes. Staff length of stay promoting a solid and healthy relationship with residents. Types of care.

Our advisor was so friendly, understanding and extremely helpful. Very efficient service and would highly recommend using.

Hannah was so engaged when we were looking for a suitable home for my father in law. She responded quickly and followed up all enquiries. We wouldn’t have found the home without her help. We had to move Ken from the Lake District to Brighton which was potentially problematic but Hannah was extremely helpful with all our queries. I would happily recommend her!

I can't be constructive at all. This company continually bombards me with emails and texts about my search for a care home, even though I have informed them of my mother's death. They don't respond to phone calls, emails or texts asking them to stop. The named contact doesn't reply. Absolutely dreadful. They never even found a care home or anything...

I am only giving them one star as there is not an option to give none. They claim their service is ‘completely free of charge’. When something seems to be too good to be true it usually is. What they don’t tell you is that their fee can be passed on from the care/nursing home.
I have recently found this out when my Mother passed away and the nursing home deducted Senior Homes Plus fee from the deposit we had to pay. They charged £2000.00 for one emailed list with three nursing homes on it! We had to call these homes ourselves and arrange visits etc. we raised a complaint with Senior Homes plus and requested a refund of this fee as they had ‘mis-sold their services to us. An advisor called Jake Saunders strung us along for several weeks before informing us it was beyond his grade to deal with such complaints and suggested we emailed someone who is on maternity leave! Together with the fact that their head office is somewhere in Europe (I believe Belgium) there is very little chance of getting any resolve! My advice is to not touch them with a barge pole but if you are desperate enough to enlist their help, do not sign up with them and just contact the suggested homes yourself then you will not be liable to any fees. Be warned, the care sector is out to rook people at every possible opportunity. Our next step is to go to Trading Standards and if necessary legal action in the hope of exposing them to a much wider audience.