Simple booking. Staff always on hand by email, chat or phone. Can get through easily and advisors , without exception are helpful and polite. Any queries re collection or delivery dealt with efficie... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have used them twice, from the US to Spain. It's been a good experience both times. The customer service is uber-excellent. Night or day, via chat I've been able to reach a real person almost immedi... See more
Have used Send My Bag quite a few times over the last three years to send clothing backwards and forward between Australia and the UK for a family member who is over in the UK on a working visa. Alwa... See more
Send my bag was tge best way to get my excess items back from the UK to Australia. Their instructions were clear on how to pack, what I was allowed to ship. The friendly courier collected... See more
Company details
About Send My Bag
Written by the company
Send My Bag is the leading door to door luggage delivery and personal effects shipping company. The service is used by a wide variety of travellers from people relocating and studying abroad, to those taking a short holiday or sporting vacation.
Send My Bag started out as a service for students and having made over 100,000 collections from universities is probably the most experienced student shipping service worldwide.
From our UK and US domestic services to express worldwide services Send My Bag offers more routes online than any other personal effects shipping company.
Our experienced customer support team is available to answer your questions 24hrs / day Mon - Fri and throughout the day on Saturday and Sunday.
The Send My Bag APP allows for easy one click tracking and all customers can request free label holders during booking.
Looking for more reviews? Check out over 100,000 independent reviews on SendMyBag.com.
Send My Bag Best Price and On Time Guaranteed
We guarantee our door to door luggage services won’t be beaten on price. We guarantee your express service item within the United Kingdom & within the EU will arrive on time or your money back.
Did you know that Send My Bag offer a best price guarantee? If you find a lower price up to 7 days after you place your order we’ll match it and give you a £10 credit (we're that confident you won't).
If your Send My Bag Express service item doesn’t arrive on time on an internal EU route we’ll credit your Send My Bag account with 50% of the transit costs, if the delay is 2+ working days we’ll credit your Send My Bag account with 100%. To claim, get in touch within 7 days of delivery.
For full terms & conditions on both the Send My Bag Best Price & On Time Guarantee , see our Terms and Conditions (under section 14).
Contact info
United Kingdom
- 0333 006 9966
- info@sendmybag.com
- sendmybag.com
4.5
Excellent
27K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
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Everything went very smooth
Everything went very smooth. My bag arrived exactly as scheduled. I was worried about the execution. There were no hiccups. I would do this again. Thanks
25 April 2026
Quick, Easy, No Issues…
The process was so easy and straight forward. Disappointed that even though foods can be sent via post they cannot be accepted as part of luggage coming over. Also the additional fuel surcharge is a bit excessive. The person that picked up the case was so friendly and nice and similar for the person who delivered it. No issues or concerns and extremely quick.
27 April 2026
The only reason I gave 4 and not 5 was…
The only reason I gave 4 and not 5 was because I couldn't get an update on when it was being returned back to me until the day it was due. I also found the restrictions on what I could put in the bag i.e. medication etc. It was going to/from mainland UK? Thats all really, otherwise an excellent service.
27 April 2026
Excellent
Excellent, innovative service, with full door to door pickup and delivery. Much appreciated.
27 April 2026
Package arrived super quickly and in…
Package arrived super quickly and in perfect condition.
24 April 2026
It is always collected and arrives on…
It is always collected and arrives on time, have never had a problem. I have used them about 5 times.
27 April 2026
Total destruction of my computer
Total destruction of my computer – Gross negligence (Order T3723922)
I used Send My Bag to transport my belongings from Belgium to the UK, and the result was catastrophic.
My computer arrived completely destroyed — the chassis crushed, internal components detached, and the structure bent beyond repair.
The item was properly packaged, correctly declared, and fully functional before shipment.
Despite all the evidence provided, the company refused to take responsibility and offered an inadequate compensation that does not reflect the real loss.
This situation clearly violates the Consumer Rights Act 2015 and the CMR Convention, which establish the carrier’s responsibility for damage occurring during transport.
I am now escalating the case to the appropriate authorities, including ECC Belgium, Citizens Advice/Trading Standards, and FedEx Claims.
I strongly advise others to avoid this service.
2 March 2026
Unprompted review
Reply from Send My Bag
Hi Cristiano,
This is a duplicate of your original review you submitted on 25th April, which I responded the following to this morning. *I can see you have since emailed the team to refuse the resolution offered, so I have adjusted this sightly.
Thank you for your review, I'm sorry to hear of the condition that your computer was received.
Send My Bag is primarily used for sending clothes, shoes, books and other items that do not require any additional packaging when placed inside a suitcase or double walled cardboard box.
Whilst it's not prohibited to send electricals, these are always sent at the customers discretion, regardless of how these are packaged. We advise customers of this on the website, at the end of booking and prior to collection.
When you spoke with the team via email, we still reviewed the matter under our goodwill policy offering a refund. You have emailed us earlier this morning to refuse this, the team have since responded to your email.
Thanks,
Darren
Send My Bag
DO NOT USE
I’m extremely disappointed with the service from Send My Bag. I paid extra for express shipping, expecting a fast and smooth delivery, but instead my shipment was delayed by an entire week due to errors in their customs paperwork.
This wasn’t a minor hiccup—it caused significant inconvenience and completely defeated the purpose of paying for express delivery in the first place. What’s even more frustrating is that despite the delay being clearly their fault, they have refused to refund the express shipping cost.
Customer service has been unhelpful and unwilling to take responsibility. I would strongly advise others to think twice before using this company, especially if timing is important. Paying a premium clearly doesn’t guarantee reliable service.
27 April 2026
Unprompted review
Reply from Send My Bag
Hi Jen,
Thank you for your review, I apologise for the inconvenience caused.
Reviewing your order I can see your shipment was collected on your requested date and began transit on the network. Whilst the estimated transit time is faster on the express service, all items are required to undergo customs clearance when travelling internationally.
We forwarded your documentation to our courier partner on 20th April (the morning of your collection date), through our courier partners portal.
We advise customers shipping to your particular destination country that they will need to confirm whether their goods were purchased outside of the EU if they are a passport holder of that country. Your Packing List stated a country that was outside of the EU, with this likely resulting in inspections, delays and additional information required. - https://www.sendmybag.com/baggage-shipping-destinations/germany/
Your shipment was delivered 3 working days outside of estimate, arriving with you earlier this morning.
Thanks,
Darren
Send My Bag
Making moving easy
Price, professional instructions prior to pick up and quick delivery.. will definitely recommend to friends
23 April 2026
Easy to use and reliable
24 April 2026
Excellent Service
They collected on time & Delivery on time!
Just trust, and let them do their job. Was absolutely Excellent!!!
Ps. Idk if has this information, but let people know to not locked their luggages before put an label inside it. This was my only bad experienced.
23 April 2026
I cannot praise this company enough
I cannot praise this company enough, collected my suitcase and delivered to my daughters down south within 2 days . The collection for the return journey was just as prompt .
I would reccomend this service for anyone similar to myself elderly , visiting my family frequently and cannot manage a heavy case on and off trains .
This simply makes my journeys a pleasure and not a chore.
Thank you
23 April 2026
Very frustrating experience
Very frustrating experience. I shipped 4 boxes from Germany to Chile and paid nearly €900 for a door-to-door service. Send My Bag confirmed in writing that they would send the customs invoice directly to FedEx — they didn't. This forced me to manage everything myself from Germany, making long-distance calls and coordinating through my father in Chile just to get the packages cleared. On top of that, FedEx charged an additional ~€164 at the door as a condition of delivery, with no prior notice. 2 out of 4 boxes arrived with visible damage. I have raised a formal claim and am waiting for resolution. Would not recommend until these issues are addressed.
24 April 2026
Unprompted review
Reply from Send My Bag
Hi Maria,
Thank you for your review, I apologise for the inconvenience caused.
Reviewing your order I can see that we forwarded your packing list across to our courier partner on 14th April (before your shipment physically arrived into Chile).
We advise customers that our courier partner will typically reach out to them directly to acquire a copy of their passport and an additional fee of $50.00 USD + VAT is applicable for clearance processing. Chilean customs will usually inspect all shipments resulting in a delay of around one week. - https://www.sendmybag.com/baggage-shipping-destinations/chile/
For non-holiday routes such as these, we do advise customers through a non-skippable pop-up that they will need to speak with the courier directly.
Thanks,
Darren
Send My Bag
not a lot more than checking a bag at the airport
Very easy to arrange and not a lot more than the cost of ‘buying’ a bag to check at the airport . And easier than lugging things around! Just be sure to not have anything with batteries in your luggage, and be sure your label is 100% secure! Buy their luggage tags if possible.
13 April 2026
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