SendBestGift Reviews 103

TrustScore 2 out of 5

2.2

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Rated 1 out of 5 stars

Worst company Ordered flowers on anniversary of my daughter, a in laws. Called them many times. Said will deliver surely but did not deliverance defeated the purpose. Never ever go for it

Company replied

Rated 1 out of 5 stars

Terrible company, at the end minute late in the evening these guys are saying that they can't deliver and will do next day, as a customer we can't even do anything at the last minute....first they ru... See more

Rated 1 out of 5 stars

I have ordered a Valentines Gift with all emotional hopes for 3k they have eaten all the money and telling can’t deliver an item and didn’t refund money. Thinking only as gifts but literally Playin... See more

Rated 2 out of 5 stars

168 gm of Cadbury celebration pack costs Rs. 150. They sell it for Rs. 485. Then they claim the delivery is totally free. In the product page, there is not a single description of the product, like we... See more

Company replied

Company details

  1. Gift Shop

Information provided by various external sources

Send Gifts to India-SendBestGift.com offers online gifts, cake, flowers, chocolates, sweets, Rakhi and Friendship day gift, teddy bear, dry fruits, fresh fruits same day delivery in India on best price. Order gifts for birthday, anniversary, wedding or...


Contact info

2.2

Poor

TrustScore 2 out of 5

103 reviews

5-star
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1-star

Replied to 66% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

I am very happy with ur service..i…

I am very happy with ur service..i ordered cake from canada to be delivered in india and cake jst reached their within two hours of my payment.I am veey much satisfied with your fast service..hope to order more with you in future

3 July 2019
Unprompted review
SendBestGift logo

Reply from SendBestGift

Thank you so much Gory Sidhu, look forward to serve you again :)

Rated 5 out of 5 stars

Best Service and Support

I have placed many orders with sendbestgift.com to send gifts to India at multiple destination. From small cities to Metros and always received on time delivery, best customer support and fresh cakes and flowers. I rate this #1 online gifting site in India.

5 June 2019
Unprompted review
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Reply from SendBestGift

Thank you so much Sir, it's always a pleasure to serve you and will always assure you the best service. Look forward to serve you again!

Rated 5 out of 5 stars

This service is fantastic

This service is fantastic. Many times I ordered cake from this site they never let me down. I really love this service. All staff is very friendly especially MR. SANDEEP. I m very happy to gave them 5 🌟. Thanks

4 June 2019
Unprompted review
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Reply from SendBestGift

Thank you so much Ma'am, it's always a pleasure to serve you and will always assure you the best service.

Rated 5 out of 5 stars

Wonderful Services.....You guys made my…

Wonderful Services.....You guys made my day. Keep up the good show. Sendbestgift.com made my smile. Earlier before placing the order i was worried if these guys can deliver gift to a small town but atlast i was shocked they delivered it well on time with good quality.

Will use your services forever.

Thanks

4 June 2019
Unprompted review
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Reply from SendBestGift

Dear Sunita Dahiya,

Greetings!

Thank you for the positive review.

It was pleasure to serve you and look forward to serve you again!


Regards,

Team

www.sendbestgift.com

Rated 1 out of 5 stars

Fake!

I had ordered a cake and bouquet to be delivered to my mum yesterday on her birthday. And they were not the same as shown in the picture!
It was delivered to her after 8 pm.
Customer service was pathetic! Disgusting!

Greetings from sendbestgift.com!
We sincerely apologize for the inconvenience caused to you.
This is to update you that we promise the same day delivery, we do not commit anytime. Our delivery timings are 11 Am to 8 PM.
These days its too much hot here in India and day time delivery spoils the freshness of the gifts that you sent hence we executed the delivery in evening time.
We understand the order should be delivered early and we put our best efforts to make it asap and will make sure that same should not be repeated in future.

Regards,
Support
sendbestgift
+91-9555151500

To sendbestgift,
"This is to update you that we promise the same day delivery, we do not commit anytime. Our delivery timings are 11 Am to 8 PM"

You better take some time to update yourselves. Of course, it should be the same day delivery. How can you deliver gifts on another? You're not making a big deal by delivering it on the same day. That much money you take, don't you?

Too much hot and too much cold is everywhere on the planet. It's not about the 'freshness of the gifts' as you say. It's about the pathetic looking cake that you sent made by a 5-year-old. Which you and I very well know looked totally different from the wonderful picture that you put on your website to fool people. Also, the bouquet was different.

"Day time delivery spoils the freshness of the gifts" ???
Then why do you say delivery between 11 AM to 8 PM?
In that case, you should say delivery ONLY at 8 pm.

You delivered the rubbish looking cake and the totally different bouquet at the last moment because nothing was ready! After me calling you and messaging you on WhatsApp for several times that's when you probably must have remembered about the order.

I wish I could sue you guys! Seriously! Stop fooling people! Don't ruin such occasions, such occasions may not mean anything to you! But it could mean a lot to the people trusting you and paying you to do the job that you promise!

Don't bother messaging me back and reminding me of the embarrassment I had to go through because of you!! And you better stop fooling people!

M. Da Silva.

2 June 2019
Unprompted review
SendBestGift logo

Reply from SendBestGift

Dear Ma'am,

We apologize for the inconvenience caused to you.

We have checked with the delivery team and found no issue with the cake and flowers delivered to the receiver.

Yes the delivery was executed in the evening time and same has mentioned on the website as well as to the order invoice sent to you.

Should you need any further assistance you can contact our customer support and would be more than happy to help you.


Regards,

Team

www.sendbestgift.com

Rated 1 out of 5 stars

Worst experience that I ever had.

Worst experience that I ever had..
They showing something else... And doing something else.
I ordered a cake and bouquet from the picture they post on their page..
And the order I received was totally different.. Cake as well as bouquet were not the same as they were showed in picture.
Cake was totally melted.
Disgusting customer service.

13 May 2019
Unprompted review
SendBestGift logo

Reply from SendBestGift

Hi,

We sincerely apologize for the inconvenience caused to you.

Would request you to share your order number or send email to support@sendbestgift.com and will surely meet the expectations.


Regards,
Team
sendbestgift.com

Rated 1 out of 5 stars

Fake site telling something and…

Fake site telling something and delivering something worst experience and will never purchase anything from this site

11 May 2019
Unprompted review
SendBestGift logo

Reply from SendBestGift

Hi,

We sincerely apologize for the inconvenience caused to you.

We had taken the instant action and resolved the concern same day.

Hope it meets the expectations!


Regards,
Team
sendbestgift.com

Rated 2 out of 5 stars

Too Bad

168 gm of Cadbury celebration pack costs Rs. 150. They sell it for Rs. 485. Then they claim the delivery is totally free. In the product page, there is not a single description of the product, like weight, of what the package includes, etc. If delivery on the same day made you cost 3x or original, at least mention it. Don't mislead customers by wrong information.

8 April 2019
Unprompted review
SendBestGift logo

Reply from SendBestGift

Hi,

Greetings from sendbestgift.com!

This is to update you that our prices are inclusive of same day delivery facility where are own executive will go and do the hand delivery of the chocolates with gift wrap along with your personalized message and deliver it to the recipient.

Also would like to update you that our prices are most economical compare to others those offer the same day delivery facility, we do not send it via courier where delivery takes 3-5 business days hence do not go with the MRP of the gifts that you have ordered.

For any further assistance feel free to contact us anytime.


Regards,

Support

www.sendbestgift.com

+91-9555151500

Rated 5 out of 5 stars

Excellent Job

I recently placed photo cake for my girlfriend, from begining till the execution everything was perfect. Kajal answered all my queries and get the cake delivered in next few hours. I have requested the picture before delivery and got it on time. Kudos to team, keep it up, strongly recommend must try it.

23 March 2019
Unprompted review
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Reply from SendBestGift

Thanks Jinder Sehra for positive review :)

Rated 1 out of 5 stars

Big Cheaters!!

Big Cheaters!!. If you would like to send something to your beloved ones, Please keep away from this worst site, you will be cheated. I saw all those bad reviews before I place the orders and i felt doubt. I called them and asked, why such bad reviews are getting continuously. They said being the tight competition is going on, someone from other companies they are intentionally doing such bad reviews and it is not genuine, don't go with such reviews, you do it and feel it how is our service and we will cheat or not. I made some orders on 13/02/2019, as Valentine's gift for my wife. As I asked they committed the delivery will happen on 14/02/2019 before 9 pm. But they delivered on 16 Feb night that also what I ordered and what they delivered it was entirely different. Even the wishing card also they could not deliver they said it was missing. Don't forget Only one number is there( 00919555151500), ( to contact and it will be always switched off and once they received the payment there will be no live chat box also. Trust my words and if you can not believe what I said, I can post all those chat history(screen short) here. Please, guys, don't waste your money and time.

16 February 2019
Unprompted review
Rated 1 out of 5 stars

Big Cheater

promise to deliver rakhi but still they didn't deliver and mailing me that " we attempt to deliver and no one is their so we consider it as deliver"
feeling cheated and they are earning money by no sending the gifts and putting the gift amount by themselves

27 August 2018
Unprompted review
SendBestGift logo

Reply from SendBestGift

Hi, thank you for your review. We apologize for the inconvenience caused to you. We are sorry to inform you that yesterday entire day the receiver number was out of reach. The number your have mentioned as sender's (you) was a wrong number. The house was locked and we can share the proofs that we have called multiple times and attempted the delivery. Last we have sent you an email yesterday where we received a response from you in the morning.

You have shared the alternate numbers, the first one you shared also hanged up stating that i am in a meeting, we have proofs for all trail mail conversations as well and we have also informed you that as a goodwill gesture we have requested the delivery team to attempt the delivery again as work load allows without even asking you charges for redelivery.

We understand the emotions attached to the gifts considering it's for Rakhi that is the reason we contacted you. Placing an order on website is also your responsibility to check the information you shared are valid so that gifts can be delivered rather than sharing the negative image for our company.

Should you need more information kindly contact us at +91-9555151500 or email us at support@sendbestgift.com and would be more than happy to help you.


Regards,

Support

www.sendbestgift.com

+91-9555151500

Rated 5 out of 5 stars

Best customer service...

I love this site. The customer service is fantastic. I ordered from canada a cake fresh flowers and a fruit basket to india . It was on time with a best quality. The credit goes to Sandy their customer service associate, he guide me to select the product, he just did a excellent job!!!
I will be there a forever customer now, wants to know more & more deals with the affordable and great prices...

1 August 2018
Unprompted review
Rated 1 out of 5 stars

UNEMOTIONAL COMPANY IN EMOTIONAL SECTOR

I HAVE ORDERED A GIFT FOR MY GIRLFRIENDS BIRTHDAY WHICH WAS PROMISED TO ME TO BE DELIVERED ON 26TH JUNE UNTIL 08:00 PM.
I DIDN'T GET ANY UPDATE NOR I CAN TRACK ORDER. AT LAST WHEN UNTIL 03:00 PM NO GIFT WAS DELIVERED I DECIDED TO CALL THEM TO CONFIRM DELIVERY AND TURNED OUT THEY CANT DELIVER.
THEY DINT INFORM ME NOR EVEN TRIED TO CONTACT ME , I HAVE TO CONTACT THEM AND THEY ARE EVEN NOT TRYING TO DO ANYTHING.
I UNDERSTAND SOMETIMES THERE ARE PROBLEMS THAT CANT BE SOLVED BT IS YOU MESS UP SOMETHING IT'S YOUR DUTY TO AT LEAST TRY TO BE APOLOGETIC.
I FELT LIKE I MADE A MISTAKE OF ORDERING GIFT FROM YOU.

HIGHLY DISAPPOINTED

26 June 2018
Unprompted review
Rated 3 out of 5 stars

Need improvement

Need improvement. I sent a cake for my nieche's bday.they sent it, but I had few queries before delivery which were never answered. They provide a phone number as customer service number which is always unreachable, so there is no way to contact other than the support email which is not attended most of the time. They can attract more customers and good feedback if they resolve these issues.

17 February 2018
Unprompted review
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Reply from SendBestGift

We apologize for the inconvenience caused to you. You can contact us at 9555151500 or visit the website and contact Live Chat for instant help.

Rated 1 out of 5 stars

Highly unreliable ....

Highly unreliable ..... poor service

24 November 2017
Unprompted review
SendBestGift logo

Reply from SendBestGift

Kindly share the complete details at support@sendbestgift.com and team will help you.

Rated 1 out of 5 stars

Never ever order form this website!! Cheaters they are!

I ordered a Mont Blanc Office bag as a gift for a close relative (at least that's what the website says) and what they deliver is a messenger bag with no BRAND name at all!! and when I ask them for a replacement or an exchange , they would not agree to either as they say-As per their policy they can deliver whatever they want -even though they would charge you for an elephant but according their policy they have the right to send an ant!!

31 August 2017
Unprompted review
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Reply from SendBestGift

I am sure this was resolved timely, apologize for the inconvenience caused to you.

Rated 5 out of 5 stars

Best Online Gifting Store - Send Best Gift

I love sendbestgift.com gifts portal. it is the best as it has same day and midnight deliveries in across India on all product such as cake, flowers, gifts, soft toys etc. The very good thing is that they are providing fresh cakes and flowers delivery. I am from Rohini in Delhi and many companies did not give their deliveries. There products delivered. I am using this site and I am ordered too many gift items for birthday, anniversary, and some occasions from there and I did not got any of the Gift or product damaged. All the very best sendbestgift. Send Best Gift has its best website which can be use easily and smoothly so I prefer sendbestgift.com

31 July 2017
Unprompted review
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Reply from SendBestGift

Thank you so much Mamta Suhag

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