Send A Bear Reviews 100

TrustScore 5 out of 5

4.8

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See what reviewers are saying

Rated 5 out of 5 stars

Dear Send a bear. Thank you for giving me the opportunity to review your product and service. I believe appreciation is fundamental and often gets lost in the hustle and bustle of life. I needed a p... See more

Rated 5 out of 5 stars

Perfect, a very special and sentimental gift for my sister to treasure. Clear voice recording sound when squeezing the teddy. Speedy delivery even when opted for standard. £15 cheaper than build a b... See more

Rated 5 out of 5 stars

I wanted to send a bear internationally and Jon very kindly helped me figure out shipping costs and directed me on how to go about processing my order! The fact that Send A Bear has the option to uplo... See more

Rated 5 out of 5 stars

Super fast delivery which I didn’t expect and was the best surprise just when I needed it. Voice record option has brought me so much comfort after losing my dog 2 months ago had a recording of his br... See more

Company replied

Company details

  1. Gift Shop

Written by the company

Send a stuffed animal anywhere in the UK with free delivery. Personalise your bear and really make them your own. Clothing, scents and sounds available and you can even record your own greeting or upload voicemails or sounds to play inside the bear.


Contact info

4.8

Excellent

TrustScore 5 out of 5

100 reviews

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Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, so friendly and helpful. My order was processed in no time and the tracking was very helpful as this bear was a gift. The quality of the product, including the audio, is top notch. Benjamin bear is extremely soft and snuggly and the recipient is delighted.

19 February 2025
Rated 5 out of 5 stars

Good product

Good product, however i paid for next day delivery and got it 3 days later

13 February 2025
Rated 5 out of 5 stars

I was so impressed by my bear

I was so impressed by my bear. They even replaced my voice note when it didn't upload properly with no extra charge and sent instructions how to put it in the bear. Customer service was outstanding and quick delivery.

13 February 2025
Rated 5 out of 5 stars

Great purchase!

I purchased this bear from the USA and sent it to my dad in England. The delivery was great and he loves the bear! Would definitely recommend. Also added the voice memo. Super easy and sounds great.

5 November 2024
Rated 5 out of 5 stars

Another briliant purchase from…

Another briliant purchase from Send-A-bear! As usual the process was easy and smooth! Customer Service was excellent!! This is my 3rd Shortcake the Bear that I have purchased and as usual they LOVED it! Sound is crystal clear, and Shortcake is soft and cuddly! Absolutely love this company and will be back again!

13 November 2024
Rated 5 out of 5 stars

It was fast delivery

It was fast delivery, very well packaged and made, my own voice in the teddy bears tummy was clear to hear. Could be a bit louder but overall the quality of the bear is amazing! Well worth the money! Would Order agian and recommend to others.

18 October 2024
Rated 5 out of 5 stars

Very pleased with product

Very satisfied with the product, and the quality of the product. Thr staff were very prompt and efficient with communication and answering queries. The quality of the bear is well worth paying for and I would highly recommend the company to other people.

27 August 2024
Rated 5 out of 5 stars

The BEST!

It's PERFECT!!! This was a surprise present for my hubby and he absolutely, loved it! He was ever so happy with it!😊

1 July 2024
Rated 5 out of 5 stars

Pink bears

I ordered 2 bears with my late sisters heartbeat for me and my mum. They're absolutely perfect. Couldn't recommend the company enough

1 June 2024
Rated 5 out of 5 stars

A huge thankyou young men.

We can gauerntee this company will go to the enth degree to help a customer. The products are absolutely high quality as so is there dedication to do a great service. The company pulled out all the stops for us to get our Forget Me, Not Army Clothed and says "I love you Bye" taken from a video of our beloved angel Steve. A huge thankyou for your understanding and care to get it right.

23 May 2024
Rated 5 out of 5 stars

Lovely present idea

I’ve not been with this company before but I really love the soft toys! I bought one for my husband for Father’s Day with my little boy saying love you daddy. It’s not a 100% match to the recording it sounds slightly muffled but you can hear it. Thank you ever so much

21 May 2024
Rated 5 out of 5 stars

Amazing

Quick delivery, great customer service, amazing bear!

29 April 2024
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Reply from Send A Bear

Hi there! Thank you for your kind words about our product. We're also glad to hear that you are happy delivery speed and customer service. It means a lot to us that you are a satisfied customer. Have a great day!

Rated 5 out of 5 stars

Hearing my late Dads voice singing in a…

Hearing my late Dads voice singing in a bear is priceless. His memory lives on.

2 May 2024
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Reply from Send A Bear

Thank you for your review, we're so pleased you can hear your Dad's voice singing in the bear - that truly is a heart warming idea for a sound-recording bear! Thank you for trusting us with your order.

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