Selwyns Travel  Reviews 

221
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff, especially drivers, for being fantastic, friendly, and exceptionally helpful, often going above and beyond to assist passengers. The service is frequently described as brilliant and professional, highlighting its seamless and exceptional quality. Reviewers appreciate the smooth, easy booking process and excellent communication from helpful office staff. Coaches are consistently clean, comfortable, and well-maintained, with drivers ensuring punctual arrivals and departures for a stress-free journey.

What people talk about most

Staff

Clients share positive opinions on staff, with many reviewers consistently praising the drivers for being... See more

Service

Reviewers highlight positive aspects of service, consistently praising the exceptional customer service and... See more

Booking process

Customers report positive experiences with the booking process, describing it as easy, quick, and... See more

Holidays

Reviewers express satisfaction with their holiday experiences, often using the service for annual trips and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This weekend we travelled to London, the bus was excellent, clean with WiFi on board. The communication with the office staff was 5* they listened and acted on every phonecall and made our trip go off... See more

Company replied

Rated 5 out of 5 stars

Brilliant service once again. From the initial booking with Sue, everything runs smoothly. We used this trip for families from Liverpool to Chester Zoo. Coach arrived well before booked time, as... See more

Company replied

Rated 5 out of 5 stars

The customer services at selwyns is fantastic, the office staff are brilliant. However it was coach driver Andy who made our trip to Brixham amazing, nothing was too much trouble for him. Everyone on... See more

Company replied

Rated 5 out of 5 stars

We are a group of friends who love going to the races. Over the last 10 years we have organised our own trips many times using Selwyns for our transport. Can honestly say I cannot fault anything about... See more

Company replied


Company details

  1. Tour Operator

Information provided by various external sources

Selwyns Travel is a leading coach operator located in North West England, with a enviable reputation for providing quality, reliability and value for money based on over 50 years’ experience.

Selwyns Travel

Written by the company

Selwyns Coach Hire offers a range of transport solutions including corporate, private coach hire, contract services, schools & colleges and group days out planning throughout the UK at affordable prices.

Contact info

4.8

Excellent

TrustScore 5 out of 5

221 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(221)

62 reviews in the last 12 months

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Rated 5 out of 5 stars

Family trips

I have been using Selwyns for the past 18 months for my family trips and will continue to use this company, they have been great, communication has been spot on the drivers have all been punctual and welcoming and the coaches have all been immaculate. Would 100% recommend xx

24 August 2024
Unprompted review
Rated 5 out of 5 stars

Simply the best!

As a regular user of Selwyns we are quite used to their first class service, and our last trip a few days ago was no exception.
Excellent administration, excellent vehicle, and excellent, helpful and courteous/friendly driver.
We shall be booking again very shortly

24 August 2024
Unprompted review
Rated 5 out of 5 stars

Great trip to York Races

We recently travelled to York Races with Selwyn's. The driver Chris arrived ahead of the arrival time in a lovely clean coach. A good time was had by all.

Thank you Chris and the rest of the Selwyn's Team as ever !!

21 August 2024
Unprompted review
Rated 5 out of 5 stars

Friendly & Comfortable

Friendly & Comfortable. We enjoyed our last trip to Abergele using this Company. The drivers were understanding and friendly. It was indeed a lovely journey. Thanks to the staffs that helped with all the enquiries & booking. They guided us to the best choices and offers available.
We wouldn't mind using this company again.
Cheers

17 August 2024
Unprompted review
Rated 5 out of 5 stars

Travel to Essex & back with 42 scouts

From start to finish our journey to Essex International Jamboree from Manchester with 42 young people was perfect with a friendly driver, who had taken the time to look up about the Jamboree. Our journey home a week later was just as good with the coach arriving at Essex slightly early for a perfect journey home. An excellent experience with this company and we will definitely be using them again. Thank you Selwyns.

27 July 2024
Unprompted review
Rated 5 out of 5 stars

On time

On time, friendly driver, brand new coach plenty of room. Would recommend and use again in the future.

10 August 2024
Unprompted review
Rated 4 out of 5 stars

Youth Trip

The coach was immaculate and the drivers were friendly and professional.
The downside for us was that the coach didn't pick up in the order that made the most geographical sense in regards to the destination. This resulted in the driver needing to take a 45 minute break due to being over his drive time.
For the return journey, our scheduled departure was 1:30 but the coach did not arrive until gone 2:30.
While neither were massive deals, we did have to contend with some grumpy youths who had been on the bus for 5-6 hours on the arrival day.

26 July 2024
Unprompted review
Rated 5 out of 5 stars

Company Day Out

We booked 5 coaches from Selwyns Travel picking up from 3 different locations. The coaches and drivers were all first class. We could not fault the service.
Would highly recommend Selwyns Travel.

19 July 2024
Unprompted review
Rated 5 out of 5 stars

The drivers were brilliant

The drivers were brilliant. Friendly and helpful and great with our students and staff. Nothing was too much trouble.
The coach itself was immaculate, very comfortable and usb ports which were used, a lot!

11 July 2024
Unprompted review
Rated 1 out of 5 stars

Broke my laptop

Bus driver slammed on the brakes so hard my laptop smashed into the seat in front. Their customer service is terrible and they refuse to offer compensation. Disgraceful operator.

19 May 2024
Unprompted review

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