Selwyns Travel  Reviews 

221
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff, especially drivers, for being fantastic, friendly, and exceptionally helpful, often going above and beyond to assist passengers. The service is frequently described as brilliant and professional, highlighting its seamless and exceptional quality. Reviewers appreciate the smooth, easy booking process and excellent communication from helpful office staff. Coaches are consistently clean, comfortable, and well-maintained, with drivers ensuring punctual arrivals and departures for a stress-free journey.

What people talk about most

Staff

Clients share positive opinions on staff, with many reviewers consistently praising the drivers for being... See more

Service

Reviewers highlight positive aspects of service, consistently praising the exceptional customer service and... See more

Booking process

Customers report positive experiences with the booking process, describing it as easy, quick, and... See more

Holidays

Reviewers express satisfaction with their holiday experiences, often using the service for annual trips and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This weekend we travelled to London, the bus was excellent, clean with WiFi on board. The communication with the office staff was 5* they listened and acted on every phonecall and made our trip go off... See more

Company replied

Rated 5 out of 5 stars

Brilliant service once again. From the initial booking with Sue, everything runs smoothly. We used this trip for families from Liverpool to Chester Zoo. Coach arrived well before booked time, as... See more

Company replied

Rated 5 out of 5 stars

The customer services at selwyns is fantastic, the office staff are brilliant. However it was coach driver Andy who made our trip to Brixham amazing, nothing was too much trouble for him. Everyone on... See more

Company replied

Rated 5 out of 5 stars

We are a group of friends who love going to the races. Over the last 10 years we have organised our own trips many times using Selwyns for our transport. Can honestly say I cannot fault anything about... See more

Company replied


Company details

  1. Tour Operator

Information provided by various external sources

Selwyns Travel is a leading coach operator located in North West England, with a enviable reputation for providing quality, reliability and value for money based on over 50 years’ experience.

Selwyns Travel

Written by the company

Selwyns Coach Hire offers a range of transport solutions including corporate, private coach hire, contract services, schools & colleges and group days out planning throughout the UK at affordable prices.

Contact info

4.8

Excellent

TrustScore 5 out of 5

221 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(221)

62 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Llandudno trip

Driver was very friendly caring and helpful

9 April 2025
Unprompted review
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Reply from Selwyns Travel

Thank you for taking time out to review us Patricia, we really appreciate your feedback!

Rated 5 out of 5 stars

We've used Selwyns for several years…

We've used Selwyns for several years now. They're great. Bookings are simple, prices are fair and the drivers are always on time.

12 April 2025
Unprompted review
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Reply from Selwyns Travel

Hi Susan, really appreciate your kind words and continued support, thank you much!!

Rated 5 out of 5 stars

Superb

Really helpful planning, excellent and spotless coach, punctual and a superb friendly cheerful driver with excellent driving abilities and consideration for 57 passengers, delighted to recommend Selwyns Travel

12 April 2025
Unprompted review
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Reply from Selwyns Travel

Thank you for the lovely words and the recommendation Alan! Hope to see you again in the non too distant! All the best!

Rated 5 out of 5 stars

Grand National travel

Excellent communication weeks prior to my travel, The driver was polite helpful and made the day run very smoothly

5 April 2025
Unprompted review
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Reply from Selwyns Travel

Hi Corey, thanks so much for the lovely review and so glad everything went ok for you all! Always a pleasure dealing with you, see you again!

Rated 5 out of 5 stars

Coach arrived on time for our trip and…

Coach arrived on time for our trip and was clean. The driver was very helpful.

6 April 2025
Unprompted review
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Reply from Selwyns Travel

Thanks for this Frank! Really good to hear the driver was at hand to assist when needed. We look forward to seeing you next time!

Rated 5 out of 5 stars

Great service

Punctual, friendly driver and comfortable coach - also really helpful beforehand when booking etc.

18 March 2025
Unprompted review
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Reply from Selwyns Travel

Hi Anne, thank you for the lovely review! We are really pleased to know that everything went smoothly for you! Hopefully see you again soon!

Rated 5 out of 5 stars

Service always on time

Service always on time, very professional and kind, highly recommend

22 March 2025
Unprompted review
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Reply from Selwyns Travel

Thank you for your kind review Suani! We really appreciate your feedback!

Rated 5 out of 5 stars

Lovely helpful staff

Lovely helpful staff. The staff when make a booking are always very helpful and the drivers are always a delight and very happy, which is needed when working with younger people.

10 March 2025
Unprompted review
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Reply from Selwyns Travel

Hi Eileen, what a lovely review! Thank you so much for this, we really appreciate your kind words! Hope we see you again soon!

Rated 5 out of 5 stars

This tour was great

This tour was great, the driver was on time, they knew the itinerary and all went really smoothly :)
The group is back home now, really satisfied.

1 March 2025
Unprompted review
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Reply from Selwyns Travel

Hi Lorena! It was a pleasure as always to deal with you and the group! So pleased that everyone enjoyed it and went home with some new memories! Until next time, take care and thank you again.

Rated 5 out of 5 stars

We have just returned from a weekend…

We have just returned from a weekend coach trip to London - all 49 of us.

From making the initial enquiry thru to last nights drop off I can not fault the customer service from Selwyns.
I’m a stickler for good service and having used this company before would highly recommend.

From the ‘Sues’ in the office to Steve our patient accommodating driver the service was exceptional!

Thank you for helping to make it a memorable trip.

2 March 2025
Unprompted review
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Reply from Selwyns Travel

Thank you so much for taking the time to review us, a pleasure to read and know that we were able to assist in creating some new memories!
As you know, anything you need, just let us know and we will always do our best to help. Thanks again!

Rated 5 out of 5 stars

Outstanding

Outstanding! Both of the drivers were extremely friendly and made our weekend's travel seamless. Cheers Andy and John!

16 February 2025
Unprompted review
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Reply from Selwyns Travel

Hi Chris, thanks so much for your review! We have passed your thanks on to both drivers and hope to see you again soon!

Rated 5 out of 5 stars

Hired the coach for a return journey…

Hired the coach for a return journey from widnes to Bristol airport

The 3 drivers that we had couldn’t do enough for us and where very helpful and friendly

Would definitely book again

14 February 2025
Unprompted review
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Reply from Selwyns Travel

Hi Kieron! Thank you for your great review, we really appreciate it! Looking forward to seeing you again! :)

Rated 4 out of 5 stars

Brilliant coach company for school trip

The drivers were a great team. They were friendly, funny and professional. Had one slight issue with them picking us up late from one of the venues but overall, they did everything they could to ensure a smooth trip for us and the students.
Thank you.

6 February 2025
Unprompted review
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Reply from Selwyns Travel

So glad our drivers brought a smile to your day! Sometimes slight issues do arise but we will always try to act as swiftly as possible to rectify whatever has happened. We really appreciate your review and hope to see you again soon, thank you!

Rated 3 out of 5 stars

I’d give Selwyns Travel 3 stars

I’d give Selwyns Travel 3 stars. The service was generally reliable and the staff were friendly and accommodating, both before and during the trip. The coaches were also clean and comfortable. However, their pricing isn’t the most competitive, and while the experience was good overall, it didn’t go above and beyond to justify a higher score for me. Decent option, but with room for improvement.

31 December 2024
Unprompted review
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Reply from Selwyns Travel

Thank you for your review. We are glad that you were happy with both our staff and our vehicles! Regarding cost, we do feel we are competitive within the market within our area but we will totally take your feedback on board. Thank you for travelling with us!

Rated 5 out of 5 stars

Very easy company to deal with

Very easy company to deal with, arrived on time great drivers and competitive pricing.

30 January 2025
Unprompted review
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Reply from Selwyns Travel

Thanks so much for your review Lesley. We really appreciate your feedback! Hope to see you again!

Rated 5 out of 5 stars

Excellent

Great service during our Winter Graduation ceremony in January. They were prompt and efficient. Thank you.

23 January 2025
Unprompted review
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Reply from Selwyns Travel

Thank you so much for your feedback. It was a pleasure to assist you on this event!

Rated 5 out of 5 stars

Professional and Cheerful Drivers

The booking process with Selwyns was easy, the costs reasonable and the service on the day was delivered by professional and cheerful drivers. I would definitely recommend Selwyns.

19 January 2025
Unprompted review
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Reply from Selwyns Travel

Thanks so much for the kind words Phil. Always a pleasure!

Rated 5 out of 5 stars

Excellent service and value.

Good communication beforehand and direct contact with driver. On time and friendly service. Patient with group of 30+ middle aged golfers complete with trolleys and bags. Would thoroughly recommend.

30 December 2024
Unprompted review
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Reply from Selwyns Travel

Thank you for your lovely review Andy. We really appreciate it and hope to see you again in the future!

Rated 5 out of 5 stars

Great Service

As always, great service, friendly and help staff!

20 December 2024
Unprompted review
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Reply from Selwyns Travel

Thank you Donna! A pleasure dealing with you!

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