horrible experience, trying to get listing feature fixed for walmart, they are unable to fix,keep charging me every month .stay away
Company replied
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See what reviewers are saying
Their Growth price chart is wrong & only made to attract more clients. It doesn't offer unlimited SKU's. We can't add our business partner selling channels whom we offer drop shipping - They say Amazo... See more
Company replied
We have been using Selro, for the last 4-5 months and has been working like a charm to connect/integrate with your online marketplaces and stores. Its easy to link your SKU's, Carriers, Account Sof... See more
I've been using Selro for years for a few projects. Just recently I've been using it for one of my own projects and have utilised more of the features. Whenever I have come across an issue or a missin... See more
Company details
Information provided by various external sources
Selro is the only inventory and order management software you need to manage your online business across multiple channels
Contact info
450 Brook Drive Green Park Reading, RG2 6UU, Berkshire, United Kingdom
- 01183340376
- support@selro.com
- selro.com
3.2
Average
68 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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I would like to say we found the right…
I would like to say we found the right tool to manage our online business. We only sell on eBay and amazon and with our web store and Selro provide all the features for 1/5 of a price of our previous company. Liked the user interface and very easy to use. One suggestion would be to include more reports and specifically around stock movements. Kloe was very helpful and enabled us to on-board very quickly.
23 May 2018
Unprompted review
Interface is nice but this is a beta tool
Interface is nice but this is a beta tool Its not ready to go live and is extremely buggy.
E-Mail support is slow to respond, phone support is not very technical and communication between the 2 is non-existent.
Its buggy and fails in relisting ebay products automatically, and worse still doesn't even tell you that its failed in doing so. the whole listing procedure is a mess.
Help pages are useless and contain minimal information.
By 2 weeks I had a huge list of issues that i emailed support, and a week later no response.
I only give it 2 stars because it is simple to setup and as a beta tool i can see some potential, but i wouldn't risk your business on it.
24 January 2018
Unprompted review
Great Software With Incredible Support
Been using Selro for a little over 2 months now. Can take a while to get set up as you like, as with any system, but it's well worth the work. The support from Kem and Kloe has been amazing - always at the end of the phone and feature suggestions or issues are always implemented/rectified immediately. The software is packed with features, despite still being relatively in it's infancy, so no doubt has lots more to come. Having come from Brightpearl which is a far more expensive (and in my opinion inferior) system the improvement it's had on the business has been great - less legwork, simplified processes and not having to wait 3 months for the next release date to get a problem fixed! Would thoroughly recommend to anyone considering this for their multi-channel business.
29 September 2017
Unprompted review
Problem after Problem - UK Customers Be aware
Problem after problem. system works fine with eBay but seems unable to work with Amazon. Every time I check I seem to have to contact them with an issue. This software is taking me three times longer than if I was not to bother. I am now in the process of finding an alternative package. Quality issues on Amazon, category mapping does not work correctly. Since using this my sales have dropped by amount 700%.
16 July 2017
Unprompted review
Reply from Selro
Dear Liam,
We are very sorry that you are having trouble listing to Amazon via Selro. As advice the Amazon listing process is bit complex compare to eBay and other channels due to item specifics for each category specially for clothing. We are trying to make the Amazon listing as simple as possible. Selro's core feature is for inventory and order management/fulfilment across multiple channels.
Kind regards Chris
Excellent Software with out standing customer support
I am being using Selro form the last 8 months. This software helps me a lot in many access like Inventory SYN, FBA fulfillment and Order Management and coming to the Support team these guys are really brilliant they helped me in many aspects. I strongly recommenced Selro for a Multi channels Sellers
27 February 2017
Unprompted review
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