sellusyourguitar.co.uk Reviews 729

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 98 reviews, reviewers overwhelmingly had a great experience with this company. Many customers praise the staff for their friendly, knowledgeable, and professional service, making interactions pleasant and efficient. The products, often guitars, are consistently described as being in excellent condition and accurately depicted online, exceeding expectations upon arrival. People also appreciate the competitive and fair pricing offered for both buying and selling, along with the hassle-free process and excellent packaging for safe delivery. However, some reviewers mentioned minor issues, such as guitars they were interested in having sold quickly or not receiving a direct valuation for their instrument, instead being offered a commission sale. A few others also felt the trade-in offer was slightly less than what they might get selling privately, though they valued the convenience.

What people talk about most

Product

Customers had positive experiences with product, often praising the excellent condition of items, with many... See more

Service

Customers consistently note positive experiences with service, describing it as excellent, faultless, and... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising them as friendly, knowledgeable, and... See more

Price

Users describe positive interactions with price, frequently highlighting that prices are fair, reasonable,... See more

Quality

Clients share positive opinions on quality, with many reviewers expressing delight over the condition of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've used SUYG before, buying a Gibson ES335 last year. Today's experience was very similar to last year - relaxed space and attitude to look at the stock, not a new guitar in sight (yippee), a comfy... See more

Rated 5 out of 5 stars

I’ve never even contemplated buying a guitar online before (I’ve always been adamant I wanted to feel the neck, setup, hear it obviously lol!!) but I need not have worried. This company is fantastic!... See more

Rated 5 out of 5 stars

Highly recommended. They offered a very competitive trade-in price against one of their stock guitars, including a bonus that made the deal really attractive. Communication is virtually instant, and t... See more

Rated 5 out of 5 stars

Ordered my Fender Stratocaster HSH together with a Fender hard case on Saturday and it arrived extremely well packaged this morning. Guitar and case are like new and just as described by SUYG. This ha... See more


Company details

  1. Musical Instrument Store

Written by the company

We are a guitar buying service that offers you a fair price for your guitar, amp and pedal. If you accept our offer we will send you packaging and pay for all postage costs. We aim to pay the same day we receive the guitar.


Contact info

4.9

Excellent

TrustScore 5 out of 5

729 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Efficient, friendly service

Quick reply to my email regarding a guitar I wanted to buy. Friendly service when I went to collect, guitar exceeded expectations. Really pleased, thanks guys 👍

19 February 2025
Unprompted review
Rated 5 out of 5 stars

Efficient and friendly service

Very knowledgeable and friendly staff, i took 4 guitars in for them to sell on my behalf and they were all sold within a few weeks. They also have a 30 day full refund policy, if you don't like a guitar you've bought from them you can return it,i've done this a couple of times and was refunded without question [ nothing wrong with the guitars it was just my personal preference]

24 January 2025
Unprompted review
Rated 5 out of 5 stars

Friendly & efficient sale of an acoustic….

I spoke to a very friendly & helpful member of staff at there warehouse. He took me through the options of selling my acoustic guitar. I tried some of the second hand guitars in stock with no pressure to purchase. We agreed a deal to sell my guitar and in 5 days it had been sold.
I throughly recommend this company and don’t be put off by the slightly shabby building.

3 February 2025
Unprompted review
Rated 5 out of 5 stars

Professional and Easy Process

I had a guitar I wanted to sell but was also in the market for a different type of guitar. As luck would have it they had some great options of second-hand guitars for sale. I received my quote for the sale of my guitar promptly and also had great correspondence with the team on advice of which guitar I should go for as part exchange. They were super helpful and the whole process was seamless. Highly recommend!

21 January 2025
Unprompted review
Rated 5 out of 5 stars

Very straight forward process and…

Very straight forward process and reasonable price. Clear communication at all stages, so knew exactly what to expect.
I appreciated the process from beginning to end. Selling from one passionate guitar lover to another was just so pleasant.

31 December 2024
Unprompted review
Rated 5 out of 5 stars

ABOVE & BEYOND

A massive thank you to SellUsYourGuitar for organising the sale and quick delivery of a PRS S2 Custom 22 electric guitar, including work outside of regular hours. The guitar arrived quickly and was very well-packaged. It's in great condition and exactly as described. It sounds and plays superbly (love all the options with the split coils), and looks flippin' gorgeous! Service and communication was above and beyond. Much appreciated. I would definitely use SellUsYourGuitar again. JD

14 January 2025
Unprompted review
Rated 5 out of 5 stars

Good Service

Company is busy so I was expecting a reply too soon!
Overall, a good experience and a good company!

10 January 2025
Unprompted review
sellusyourguitar.co.uk logo

Reply from sellusyourguitar.co.uk

Hi,

Please accept our apologies for the delay in responding to you regarding the part exchange you requested.

As previously discussed we required further information due to the serial number on your Fender Stratocaster not matching the physical guitar on the Fender serial decoder. You provided us with more info however due to an error on our end your quotation was not successfully moved through our system.

As soon as your feedback was received I dealt with your request as a matter of urgency and you should now have received an offer. I can only apologise again for the delay and we be sure to refine our workflow to ensure that this scenario does not repeat in the future.

Kind regards,
Lewis
Director

Rated 5 out of 5 stars

Sq180 guitar

Thanks very much for the guitar
It's looks brand new .iam delighted. I can't put it down. It was packed and delivered so quickly thanks again cheers alan

11 December 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommended - smooth deal - real people

My whole purchase experience was really great. I had not heard of the company before I bought this bass. I would recommend them. The team responded to my questions quickly, and are knowledgable. The people I dealt with knew the instrument and each other, there is a bricks and mortar shop, with real people. It was a used, big ticket item for me, so I telephoned the shop for verification, which was reassuring. Paperwork was all neat and tidy, they put up with all my idiosyncrasies and the bass arrived safely and quickly. Five stars. I'd give six if I could! Alecks, Jamie, Lewis and the team - well done. What a great bass: Epiphone Rivoli 1964.

20 November 2024
Unprompted review
Rated 5 out of 5 stars

Excellent, 5/5 stars!

My experience of them is as a guitar buyer.

I've now bought two guitars from Sell Us Your Guitar, both times it has been a very positive experience. They are friendly and helpful, and the guitars have arrived very promptly and very well packaged.

I've always been very wary of buying a guitar online. With wood being a natural organic product, no two pieces are the same, and you can't really know what a guitar is like until you pick it up and try it. Even if the name on the headstock is that of a big name brand, that doesn't necessarily mean much, there are good and bad examples of big name brand guitars out there.

But I've been very impressed by the 'Luthier's Report' that Sell Us Your Guitar offer for the instruments I've bought from them. Both times, after I bought the guitar and it arrived, I thought their report/review was very fair and accurate. Which gives me great confidence that I can trust their assesment of a guitar I haven't yet played. I'd highly recommend Sell Us Your Guitar if you are looking to buy a second hand instrument.

16 November 2024
Unprompted review
Rated 5 out of 5 stars

Top guys, great prices, great guitars!

Second time I buy from these guys, a great team, it doesnt matter who deals with your enquiry, they are all quick to reply and everything is done seamlessly.

I love my latest purchase, packed really well and shipped quickly.

I suspect you might take a bit more of my money in the future :-)

Cant recommend them enough!

4 November 2024
Unprompted review
Rated 5 out of 5 stars

First time using this place but won’t…

First time using this place but won’t be the last! Traded in a “beginner” acoustic for an upgrade. Excellent trade in price offered. Picked up the new guitar today, it is in superb condition and the set up is top notch, so easy to play. Can’t recommend these lads enough. Do not hesitate.

9 November 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. I saw my dream twelve fret on their website, contacted them by phone, agreed a good price and a day and a half later delivered to my door. The guitar was as new and so it should be, as they included the original sales invoice, the guitar was new nine weeks before!
Will definitely use them again.

8 November 2024
Unprompted review
Rated 5 out of 5 stars

Superb Guitar Sales outfit

I have been buying & collecting guitars since 1968. This company is top notch. They sold me a very rare guitar at a reasonable price with fair shipping to USA. Guitar arrived in splendid condition as described and quickly. They were very thorough in all aspects of the transaction, even including a luthier report. Don't hesitate to deal with them. I can't comment on selling a guitar to them.😎👍🎼🎸

15 October 2024
Unprompted review
Rated 5 out of 5 stars

Schecter Omen Elite

Just bought a Schecter Omen Elite off these guys, guitar was in mint condition for a great price, fast delivery and very well packaged also, top notch service 🤘🏻

18 October 2024
Unprompted review
Rated 5 out of 5 stars

Great experiences

I've already bought and sold a few of my guitars from SellUsYourGuitar and all I can say is that I've been really happy with their services.

They're very professional, and the offers they've made on my instruments have been fair.

I'd 100% recommend them for either selling or buying from them.

4 October 2024
Unprompted review

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