sellusyourguitar.co.uk Reviews 725

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendly, helpful, and knowledgeable service, often highlighting their low-pressure sales approach. People are very satisfied with the products, noting the excellent condition of guitars, accurate descriptions, and fair pricing. The overall service, including communication, packaging, and efficient processes, is frequently described as outstanding. However, some customers mentioned that while the trade-in prices offered were competitive, they were occasionally slightly less than what could be achieved through private sales. A few people also noted an instance where a guitar they had agreed to purchase was sold to someone else, and one reviewer was asked to pay for packaging and shipping for a part exchange.

What people talk about most

Product

Customers consistently note positive experiences with product quality and descriptions. Many reviewers praise... See more

Service

Clients share positive opinions on service, consistently praising its efficiency and ease of use. Many... See more

Price

People report positive experiences with price. Many customers found the prices to be incredibly reasonable,... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, friendliness, and... See more

Quality

Users describe positive interactions with quality. Many customers praise the high quality of instruments,... See more

Based on these reviews

Rated 5 out of 5 stars

My son wanted a 7 string for his birthday and we went to Sellyourguitar. The staff were friendly and helpful, setting up an amp and allowing us to try basic to fairly expensive used guitars - some wit... See more

Rated 5 out of 5 stars

Good communication, packaging and collection - very quick turnaround and payment. I could have held out for more money but wanted a quick all inclusive deal without any hassle. Sell Us Your Guitar... See more

Rated 5 out of 5 stars

Ordered my Fender Stratocaster HSH together with a Fender hard case on Saturday and it arrived extremely well packaged this morning. Guitar and case are like new and just as described by SUYG. This ha... See more

Rated 5 out of 5 stars

Highly recommended. They offered a very competitive trade-in price against one of their stock guitars, including a bonus that made the deal really attractive. Communication is virtually instant, and t... See more


Company details

  1. Musical Instrument Store

Written by the company

We are a guitar buying service that offers you a fair price for your guitar, amp and pedal. If you accept our offer we will send you packaging and pay for all postage costs. We aim to pay the same day we receive the guitar.


Contact info

4.9

Excellent

TrustScore 5 out of 5

725 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Fantastic Business

Gem of a business selling an eclectic selection of well set up, higher end instruments, amps and pedals. Very friendly and knowledable team, on site technicians, no pressure, no fuss and with a very transparent trade in/p/x policy. In short, an honest to goodness guitar store.

Took my Fender trade in for a very good price and a gave me a further p/x discount on an already fairly priced ES335.

Although their courier service is something to consider, I would recommend a visit in person as place itself is packed full of the kind of stuff you dont see often.

Deserving of 5 stars.

25 April 2026
Unprompted review
Rated 5 out of 5 stars

A+ service

I'd not heard of sellusyourguitar.co.uk but they had a second hand instrument that's relatively rare and relatively. It was a good price and with free postage so I placed my order. It arrived 24 hours later, very well packed and fully working. A+

21 April 2026
Unprompted review
Rated 5 out of 5 stars

Reliable and hassle free service

Offered slightly less than other online stores, but added bonus of picking up guitar and taking on the liability that goes with courier services...

Rest went smoothly and once they had received my guitar they paid amount as promised and same day (again as promised) - will use again.

Online quote system and comms with staff members also very good.

6 April 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional service

I needed some work done on my jazz guitar. I drove up to the store in Ashton and - though I hadn't expected this - the work was actually done while I waited. The repair was skilfully done and the price was incredibly reasonable. The staff are really nice - and very helpful. The stock of guitars for sale is amazing!
In summary, I'm incredibly impressed by this company.

9 April 2026
Unprompted review
Rated 5 out of 5 stars

Really good, thanks!

I bought an Epiphone Firebird from SUYG and I was delighted with the service I received. The price was great, the only one I’ve seen listed for under £500. The description was very thorough, they mentioned a finish chip on the bout that took me about ten minutes to find, just in the top layer and not through to the wood. The guitar arrived quickly and was very securely packaged. Communication was good all the way through, too. Excellent all round, definitely recommended.

16 March 2026
Unprompted review
Rated 1 out of 5 stars

Used the online form to request a…

Used the online form to request a valuation for my guitar. The reply I got back was to ask how much I want for the guitar and we can sell it for you at commission. No valuation given - which was the whole point. None the wiser and will have to have it valued somewhere else. Pointless really.
Also they messaged me to try and get me into removing my review above. Avoid!

18 March 2026
Unprompted review
sellusyourguitar.co.uk logo

Reply from sellusyourguitar.co.uk

Hi Mark,

Thanks for your review, although we do not believe that this scenario is entirely accurate.

You completed one of our 'Sell To Us' forms for your guitar, describing it as a 'great player-grade example' and advising that it had been 'Signed on the lower bout (unverified), which may appeal to some buyers.' The form you submitted contained 2 images of the guitar, both showing the same angle from the front with none of the back, sides, case or aforementioned signature.

We responded to you advising that we would recommend our commission service for this guitar, followed by the following quote:

"If this is of interest please would it be possible to indicate how much you are hoping to receive for the guitar and send us some further pictures of the guitar, particularly of the rear of the guitar, signature and case, as this will help us with our valuation."

As I'm sure you understand we cannot value a guitar without all of the relevant information, therefore we feel it is very unfair to leave us a 1 star review for not valuing your instrument, when we responded to your submission requesting information in order to make an accurate valuation.

We have messaged you privately to try and explain this however you are denying that the above is accurate, therefore we feel as if we have no option but to make this scenario clear to anyone who reads this review.

Kind regards,
Lewis
Director

Rated 5 out of 5 stars

Great company to deal with

Great company to deal with - process very easy - the staff at the unit are very helpful and easy to work with - all communication has been prompt and accurate

19 March 2026
Unprompted review
Rated 5 out of 5 stars

Great Guitar Buying Experience.

Ordered my Fender Stratocaster HSH together with a Fender hard case on Saturday and it arrived extremely well packaged this morning. Guitar and case are like new and just as described by SUYG. This has been a brilliant experience from start to finish and I will certainly be buying from this company again. 5 stars.

17 March 2026
Unprompted review
Rated 5 out of 5 stars

This company are great

This company are great. They now what they are doing and keep you involved with the selling off your guitar all along the way.

They update you and do exactly what they promise. Plus they sold my guitar and I found the whole process so smooth and they had great customer service.
Thank you to all the team.

13 March 2026
Unprompted review
Rated 5 out of 5 stars

Easy Sale

This is a really good service for people who have a guitar to sell but don’t want to deal with any of the hassle or risk of selling privately.

They were up-front about the fact that their offer would be about 2/3 of the expected resale value, but they arrange all of the packaging and courier service. For the price bracket my guitar was in (a little under £1k), I was happy to take this offer. Received the agreed upon amount in my bank account the day after the courier collected the guitar.

I’ve never bought a guitar from them, but I can say that their description on the site of the guitar I sold to them is accurate (photos highlighting very minor scratches etc), so I’d have confidence doing so in future.

9 February 2026
Unprompted review
Rated 5 out of 5 stars

Great service and don't worry!

I had my Gordon Smith in storage for 35 years, beautiful guitar (owned it for 43 years), I only play acoustic since 1991 on a semi pro basis owing to tinnitus, still playing gigs today. So after not touching the guitar for all those years it comes to a point where she needs to be played and the decision made to let her go. After speaking with and emailing a few shops and searches, I came across these guys.
Was a bit sceptical at first, but anyway read the reviews, due diligence etc. They came back with an offer which I accepted and the service was excellent. They paid out within a few hours of the guitar arriving, no hassle, very straight forward. I think if your are honest with these guys, give them a good appraisal of your instrument, you'll be fine. Leting the guitar go was dificult, as I played 10 years worth of gigs with it. Great communications, contract really easy, works for you and them, very fair.

4 February 2026
Unprompted review

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