Amazon UK Reviews 44

I have recently stopped shopping using amazon. I do not wish to sign up to prime. And I am now finding I can get the same items locally or online, for small items with out having £4.99 postage added. An item costing £7 becomes £11.99. So same item ob ebay selling fot £8.50 with free postage is where I will shop. Will use Amazon as a last result. Or to compare items.

I've been a customer of Amazon for 30 years and that counts for nothing. I sold a heavy book priced at £10 and it cost me £6 to ship it. Customer decided it was bought "by accident" and Amazon allowed her to return the book and I have to swallow the £6 shipping cost. I agree if the book was damaged or I didn't describe it correctly but it was perfect. Amazon don't care and all they send me is loads of links to their policies and they can't even be bothered to cut/paste the specific part of thier policy. I plan to remove all my books out of principle.

Amazon review team is totally rubbish! You spend time to write review about product wait 1 week for review to be posted and at the end you get email saying it was not posted as it did not met community guidelines! No proper explanation on what exactly was wrong nothing! It just like you should read their mind and know what you should fix! But thats not enough if you try to contact support to find out what was the problem they cannot help you either! You just get response thet they passed to relevant team and they will contact you (which never ever heppens!

Amazon have drivers who open parcels which defeats the object of putting items in a box to hide what is in it, this went on for 18 months every box opened, that is one a month roughly, and you ring them to tell them and there answer is well
Will make sure it doesn't happen again but it did for 18 months, so of the damaged items I did get a refund for but a lot I didn't, then I was going through my orders and saw an item was not delivered from Oct 24 but if you buy an item and you don't receive it you are entitled to a refund it seems not with Amazon, so if any company you buy from and like Amazon don't deliver try to sort it with the seller first but if you have bought something with you credit/debit card go to your bank and raise a disputed claim, your bank will refund you while they look into it, like I will be doing for this.

I purchased a Wahl Trimmer of £119.99 on amazon. The item sent to me happened to be a fake Wahl Trimmer. You can't know this by the picture on the advert, until you receive your order. I returned the item, but the seller (PG BEAUTY STORE) refused to return my money. Not a single message from PG BEAUTY STORE. They kept silent after receiving my returned item. I had no choice, but to notify amazon. Now, amazon is making effort to return my cash through their A-Z guarantee program. Please, make amazon your least place to buy item as the product authentication is not guaranteed anymore. There are now plenty of fraudsters that claimed to be third party sellers on amazon. This practice by amazon has given rise to fake item being sold on amazon. Be careful!

Bought Bose open earbuds on Amazon looked to be not genuine returned it for a full refund. Now money stuck for 2 weeks no refund yet been made. My huge amount is now with them not releasing it. Extremely annoying

Well im back on here again regarding amazon god knows what's happening with this company
So im still waiting 3 refunds that I sent back weeks ago
Then I ordered something and it was coming from usa but it said there's been a problem they think it got broke but ive got to wait 4 weeks for a refund how does that work not my fault not my problem but they have made it my problem cos ive got to wait weeks for my refunds

Amazon Tracking System used to show how many drops away their driver was and you could use this to gauge when they might be delivering your stuff.

For a while now this hasn’t been the case- I don’t know if this service was a cost they cut or it’s just not working properly.

Hi,
I’m trying to switch to a full-price Amazon Prime membership, but your system keeps trying to renew my old student Prime, which I don’t want anymore.

I’ve made it clear I’m not looking to verify student status, but support keeps replying with the same message asking for student proof. This is not what I’m asking — I simply want to upgrade to the regular (non-student) Prime plan at full price.

Right now, without Prime, I see £4.99 delivery charges on almost everything, even orders over £40 — and sometimes £4.99 per item, which is unreasonable.

I’ve been a member since 2017, based in Manchester, UK, and would appreciate proper assistance from someone who can help fix this.

I cancelled my subscription after Amazon team not doing anything to improve their delivery service provided by their lazy incompetent drivers.

Stay away from Amazon scammers!!! Amazon has suspended my seller account for 15 years and their don't want to reopen their account anymore. Where and what for customer service No whatsoever.

I have had a good history with Amazon with only minor issues which they have dealt with swiftly. I think they have changed, why I don’t know. I really object to them allowing other suppliers onto their website, you don’t know who you’re dealing with until there’s a problem and you find it’s a business not associated with Amazon. I have lost confidence in buying from Amazon.

If anyone is thinking of getting Amazon Business UK, think carefully. They take a ridiculous amount of time to deliver!!! We wait for over a week for most orders and they don't pay any attention to the opening hours you give them! Hence, when they do eventually bother to deliver the orders, they are often missed as they come outside the hours supplied. I have had numerous conversations with them and they say it won't happen again, but guess what? It does over and over again!!! Surely it is false advertising if they ask you to supply information on opening hours saying they will keep to it and then not! Lies to get you to use them!!!

Amazon are gone to big for themselves there customer service is a disgrace they don't listen to the customer at all , they don't listen , I had the most obnoxious guy last time , the new thing now is they turn u off in the chat, there prime never gives u next day delivery at all, last time I use this company

Recently, deliveries from Amazon or Amazon marketplace have been left by my doorstep with no attempt to ring my doorbell or even knock on my door. I don't believe that this acceptable as items are insecure and could go "missing". Is this a new delivery policy or are the delivery drivers not doing their job properly? I pay Amazon for deliveries as a Prime customer. It is not possible to contact Amazon directly about this because they categorise their feedback to exclude delivery faults

THIS time they used DPD not amazon logistics.

1 parcel lost without trace, 2 arrived damaged, driver dumped, ran and avoided my security camera on purpose.

Shame the outer CCTV wasn't set to record.

Over 8 hours on chat until I was threatened by the so called manager.

I refuse to be patronised by ignorant ableist misogynists.

Chat terminated - call you option.

Gave my TextNumber - guess what - does not work with RelayUK!

NEITHER do their YOU call THEM numbers.

Emails ignored - BIG surprise!

Misogynistic, Patronising Cripple Bashers.

I imagine if they knew I am a lez, they would also be queer bashers!

I keep looking for alternatives, but there are so few left - the competition has been destroyed and amazon are more expensive than the High St.

I am housebound so cannot use the High St!

Consumer Rights Act 2015 - what use is it?

Amazon lies. They claim my delivery was was handed to me when it wasn't. And when I tried to complain they fobbed me off with auto crap. So annoying.
Amazon used to help their customers. Now they've lost it

Charges are very high and supports are bang average

Amazon delivery driver dump my parcel down the bottom of the stairs.so my neighbour it brought up to my front door , so l complaint to amazon l was told it will be sorted it won't be repeated, guess want it happen again on Wednesday this time dump at the other entrance at my building l only know this cause my housing officer found it and phone me Amazon delivery driver getting bad and lieing saying parcel was handed to customer, Get this Sorted Amazon

Three times in the past 3 weeks I’ve not received my order. I don’t know what’s going wrong at Amazon but it needs to be sorted. They’ve gone from one of the best to one of the worst. I live in Essex and used to get my deliveries from their hub in Ipswich, this changes recently to Basildon and now they keep making mistakes. I’ve been home each time and the day dropped off in letterbox but it’s not in my letterbox. I pay for Prime deliveries I’m now questioning whether I am wasting my money. I even uploaded a pic of my driveway and front door to my account via their customer services and it’s still gone wrong