Didn't get the order right but did do all they could to rectify problem. Received order promptly and everything in good working order. There is a need for better advice on what is required for particu... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
An overall good experience. I bought a Resmed Airsense 10 Autoset CPAP machine. It arrived very quickly but unfortunately had an annoying whine from the motor. I reported this and was contacted by Sel... See more
Company replied
Excellent customer care. I have had to reach out to them for a machine replacement and they replied within a matter of minutes and sent a replacement machine the next day! The only reason I am giv... See more
Company replied
Product arrived promptly and was well packaged. I was aware the product was a 2nd user discounted offer, significantly cheaper than new, but the casing is damaged and discoloured. More like something... See more
Company replied
Company details
Written by the company
SelfiMed UK (company number: 14306139) specialises in the sale and distribution of both new and pre-owned medical equipment. Our inventory is directly sourced from prominent medical institutions within the UK, ensuring the utmost standard and quality. Through this approach, we extend our services to global hospitals, particularly those facing financial constraints that impede them from acquiring new equipment at inflated costs. Additionally, for disabled or critically ill patients requiring top-quality medical equipment within a limited budget, SelfiMed UK is dedicated to meeting their needs and expectations, ensuring access to essential tools for better healthcare.
Contact info
Unit 10, Twenty4 Secured Storage, LS12 4HP, Leeds, United Kingdom
- +443301332808
- info@selfimed.com
- selfimed.com
3.9
Great
252 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Good company to work for.
7 August 2025
Unprompted review
Reply from SelfiMed UK
We really appreciate the 5 stars! It’s great to know you’re happy with your purchase and our service. Thanks for being a valued SelfiMed UK customer.
Prompt reply to my enquiry.
4 August 2025
Unprompted review
Reply from SelfiMed UK
Thanks for your wonderful 5-star feedback! Our team works hard to provide reliable service and it’s rewarding to see that recognised.
Horrendous to contact
Horrendous to contact, tried all 7 options and still can't speak to anyone. Item ordered wasn't delivered. Emailed and no response.
Is there anyone there as item not delivered and no explanation.
29 July 2025
Unprompted review
Reply from SelfiMed UK
Dear Deborah,
We are glad that the customs issue has been resolved with UPS.
Have a wonderful day!
For any future reference, we are attaching the customs section from our shipping policy below.
👇🏾👇🏾👇🏾👇🏾👇🏾
Import Duties and Taxes: Please note that import duties and taxes are not included in the item price or shipping quote. The responsibility for these charges lies with the buyer. Kindly check with your country's customs office for information on additional fees before placing a bid or making a purchase.
Customs fees are typically charged by the shipping company or collected upon item pickup. If the buyer fails to assist Customs and the shipping company in clearing and paying import duties and taxes, SelfiMed will not entertain refund requests.
Contact Us: For any inquiries regarding shipping or import/customs duties, feel free to reach out to us. We are here to assist you and provide the necessary information.
https://selfimed.com/pages/shipping-policy
Excellent service and great comms
11 July 2025
Unprompted review
Reply from SelfiMed UK
Thank you very much
Customer service lacking
Ordered a ResMed P30i mask and the order was cancelled without explanation. I had to chase them to find out it was out of stock. Pretty amateurish and not a good first experience. New Etsy sellers do a better job than this.
9 July 2025
Unprompted review
Reply from SelfiMed UK
We sincerely apologise for the poor experience you had with your recent order.
You’re absolutely right—it should not have taken you chasing us to find out that the item was out of stock. We regret that your order for the ResMed P30i mask was cancelled without proper communication or explanation at the time. This does not reflect the standards we strive to uphold, and we understand how frustrating this must have been, especially for a first-time customer.
We’re currently improving our stock management and notification systems to prevent situations like this from happening again. Thank you for your honest feedback—it helps us do better.
We hope you’ll consider giving us another chance to provide the level of service you rightly expect.
Whatever your problem is not a problem to these people, they are extremely very, very helpful and good
Whatever your problem may be this company sort your problem out straight away person I spoke to was very good and I give him a 10+ thank you very much indeed
2 July 2025
Unprompted review
Reply from SelfiMed UK
Thank you very much
Great company fast delivery and good…
Great company fast delivery and good customer service
26 May 2025
Unprompted review
Reply from SelfiMed UK
Thank you
Again excellent service from these
Again excellent service from these .
I’m Honest in saying , I’ve never met a company so helpful & efficient.
You rarely come across this type of service. Had to have another brilliant review
Keep it up !
13 May 2025
Unprompted review
Reply from SelfiMed UK
Thank you
Exceptional company !
I am blown away by this company. I have a problem with my equipment , I expected some long issue ( as you can have with some companies).
But no , so helpful & replaced my equipment. First time I’ve used them & will be my company of choice from now on .
26 February 2025
Unprompted review
Reply from SelfiMed UK
Thank you
Will definitely use again
I needed some equipment last minute and Selfimed was oustanding, great quality, fast answer, and overall can't recommend enough.
16 February 2025
Unprompted review
Reply from SelfiMed UK
Thank you
Good condition products
Good condition products. Very friendly person. I ordered a wrong model so had to return. It was quickly replaced with the correct one and i was also kept updated.
24 January 2025
Unprompted review
Reply from SelfiMed UK
Thank you
Happy customer/Excellent customer service
I bought an item from SelfiMed Ltd. Several months later, I requested for a replacement. I was told the item had a 30days warranty. However, they said they will send me the replacement immediately at NO EXTRA COST! The delivery was prompt and I am delighted. The item is working perfectly well now with no issues.
Thank you once again SelfiMed Ltd. I appreciate your kind gesture and compassion.
Happy customer.
10 January 2025
Unprompted review
Reply from SelfiMed UK
Thank you so much for your kind and thoughtful review! We’re truly delighted to hear that you’re happy with our replacement strategy .
At SelfiMed Ltd., we believe in going the extra mile to support our customers, and we’re glad we could resolve the issue promptly and to your satisfaction. Your appreciation means a lot to us, and it motivates our team to continue delivering excellent service.
If you need any further assistance in the future, please don’t hesitate to reach out.
Thank you again for choosing SelfiMed Ltd.!
Warm regards,
The SelfiMed Ltd. Team
Reply from SelfiMed UK
Thank you for your kind words! We’re delighted to hear that you’re happy with both our product and service. Your feedback means a lot to us, and we look forward to serving you again in the future!
Great Customer Service
It's been good to discover a company sourcing difficult to find used items at reasonable prices and willing to go the extra mile to try and resolve any problems. We received excellent customer service and would buy from SelfiMed again,
2 October 2024
Unprompted review
Reply from SelfiMed UK
Thank you so much for your kind feedback! You truly made it easy for us with your understanding, patience, and by giving us the time needed to find the best resolution possible. Customers like you are rare and greatly appreciated. We're thrilled to have been able to resolve this matter in your favour and are always here to go the extra mile. We look forward to serving you again at SelfiMed!
Product was order and the description…
Product was order and the description did not indicate it was a used product and no instruction book was supplied
The product arrived but the machine was broken and would not start
14 September 2024
Unprompted review
Reply from SelfiMed UK
Hi Jolanta,
We are currently unable to locate your order in our system using your name. Could you please privately share your order number with us so we can retrieve it and assist you accordingly?
If your item is damaged, this most likely occurred during shipping. Please contact us, and we will promptly send you a replacement at no cost to you. There is no need for negative feedback at this point.
Also, please be aware that all items on our website include a condition description. For used items, directly beneath the image, it states: "Used Item – The initial images are typically edited for listing purposes. The actual product may vary. Please verify all images, descriptions, and additional information sections for an accurate understanding of the item."
Best regards,
Excellent to deal with
Excellent to deal with. I had not ticked box for the vat free, although I had filled in the form. A quick phone call and was easily fixed afterwards. Well packaged, good comms and good delivery. Will use company again for sure!
29 August 2024
Unprompted review
Reply from SelfiMed UK
Thank you so much for your kind feedback! We’re thrilled to hear that your experience with us was positive and that we were able to quickly resolve the VAT issue for you. It’s great to know that our packaging, communication, and delivery met your expectations. We look forward to serving you again in the future!
Best regards,
Great service and Equipment
Great service. Extremely helpful and great equipment. Definitely recommend.
19 August 2024
Unprompted review
Reply from SelfiMed UK
Thank you for the wonderful feedback! We're glad to hear you were happy with our service and equipment. Your recommendation means a lot to us, and we look forward to assisting you again in the future!
Best regards,
Great efficient customer service
Great efficient customer service. Ordered a nebuliser that was delivered broken due to poor transit handling. Immediately a new one was sent without any hassle or having to return the item. Would highly recommend!!
10 August 2024
Unprompted review
Reply from SelfiMed UK
Thank you for your fantastic feedback! We're sorry to hear about the initial issue with the delivery, but we're glad we could resolve it quickly and hassle-free. It's wonderful to know that you're satisfied with our service. Your recommendation means a lot to us, and we look forward to assisting you again in the future!
Best regards,
Fast
Fast, informed delivery. Item was in perfect condition. Would definitely recommend. 10/10
8 August 2024
Unprompted review
Reply from SelfiMed UK
Thank you for the great review! We're delighted to hear that your delivery was quick and that the item arrived in perfect condition. Your 10/10 rating and recommendation mean a lot to us! We look forward to serving you again in the future.
Best regards,
Joke pricing
I wanted to buy an item from this site and with an introductory 10% discount and VAT discount the item price was £15. I continued with the order to find that the cost of shipping was either £49.99 or £69.99!!!
The item was a large flat board and the quoted cost is significantly more than it would actually cost to send by courier.
I am no longer inclined to buy this item because I feel the company are taking the mick. They should sell at the true value of the item and the true cost of shipping, not pricing it cheap then inflating with silly shipping costs. On the basis of this experience I would not consider buying from this company again.
2 August 2024
Unprompted review
Reply from SelfiMed UK
Hi Sue,
I noticed your recent review and wanted to address some points directly. It seems you haven't placed an order with us yet but have already formed a judgment. We've been in this business for a while, and we understand the challenges of shipping heavy or bulky items within the UK. Services like Royal Mail, UPS, DPD, or FedEx often don't accept such items or charge exorbitantly for them. This leaves us with Proovia courier, which, while reliable, isn't cheap either.
If you have concerns about our pricing, Trustpilot isn't the ideal platform for such discussions. We encourage you to contact us directly so we can address your concerns and find a solution together.
Instead of leaving a negative review, perhaps you could have considered self-collection to better understand the shipping costs involved.
We will be requesting Trustpilot to remove your review, as it does not reflect an actual transaction or experience with our services.
Best regards,
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