An overall good experience. I bought a Resmed Airsense 10 Autoset CPAP machine. It arrived very quickly but unfortunately had an annoying whine from the motor. I reported this and was contacted by Sel... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Didn't get the order right but did do all they could to rectify problem. Received order promptly and everything in good working order. There is a need for better advice on what is required for particu... See more
Excellent customer care. I have had to reach out to them for a machine replacement and they replied within a matter of minutes and sent a replacement machine the next day! The only reason I am giv... See more
Company replied
Product arrived promptly and was well packaged. I was aware the product was a 2nd user discounted offer, significantly cheaper than new, but the casing is damaged and discoloured. More like something... See more
Company replied
Company details
Written by the company
SelfiMed UK (company number: 14306139) specialises in the sale and distribution of both new and pre-owned medical equipment. Our inventory is directly sourced from prominent medical institutions within the UK, ensuring the utmost standard and quality. Through this approach, we extend our services to global hospitals, particularly those facing financial constraints that impede them from acquiring new equipment at inflated costs. Additionally, for disabled or critically ill patients requiring top-quality medical equipment within a limited budget, SelfiMed UK is dedicated to meeting their needs and expectations, ensuring access to essential tools for better healthcare.
Contact info
Unit 10, Twenty4 Secured Storage, LS12 4HP, Leeds, United Kingdom
- +443301332808
- info@selfimed.com
- selfimed.com
3.8
Great
253 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Sent a faulty unit but replaced it free…
Sent a faulty unit but replaced it free of charge very quickly. Good service, would use them again.
10 June 2026
Our experience was extremely negative. Please proceed with caution.
Our experience with this company was extremely negative. We purchased a defibrillator from Selfimed UK that never arrived at its destination. The shipment was detained in customs due to missing product documentation, and the company offered no solution whatsoever. Moreover, a company representative from Selfimed itself admitted —via WhatsApp and after the purchase had been made— that approximately 90% of the products that the company ships abroad to certain countries never reach the intended destination (please see screenshots in our review on Google).
Upon requesting a return, the shipping company hired by Selfimed informed us that the process was straightforward: Selfimed simply needed to contact them to confirm the return details. After prolonged and exhausting exchanges, Selfimed finally confirmed in writing —again via WhatsApp— that they would proceed to contact the shipping company to facilitate the return of the product. From that moment onward, SELFIMED CEASED ALL COMMUNICATIONS. The company stopped responding to every message and every request for a status update on the return process. To this date (more than three months later), the product has not been returned, and we have not received a refund for our purchase or any explanation whatsoever (please see screenshots in our Google review).
We urge anyone considering doing business with this company to proceed with extreme caution, as, in our opinion, what happened to us was a scam, since we have never received any answer from the company nor had our money refunded.
8 May 2026
Unprompted review
Reply from SelfiMed UK
Thank you for your feedback.
We strongly reject the allegation that this was a scam. As previously explained, we instructed UPS to return the parcel to us. However, once a shipment is under customs or courier control, we have no authority to force or accelerate the return process.
Throughout our communications, we were actively trying to find a solution and arrange the return. Unfortunately, while these discussions were ongoing, you chose to publicly accuse our company of being scammers across multiple platforms. Such statements are extremely damaging and discouraging, especially while we were still working towards a resolution. That action forced us to become "silent" until we receive your parcel and refund you rather than enganging in further discussions.
As stated in our Return & Refund Policy (https://selfimed.com/pages/refund-return-policy):
5. Shipment Refused by Destination Customs:
===================================
It is the buyer's responsibility to confirm that medical equipment — including pre-owned or refurbished devices — is permitted for import into their country before ordering.
Returned to Sender:
==============
If returned in good resalable condition, we refund the item price only. Original shipping and any return freight, handling or customs fees are non-refundable.
Seized or Disposed:
==============
If the parcel is seized, abandoned or destroyed by customs, no refund can be issued.
Important:
=========
Verify local medical import regulations before placing an order. Used medical devices may face stricter import restrictions in some countries.
Once the parcel is returned to us in accordance with our policy, we will process any applicable refund. Until then, the shipment remains under the control of the courier and customs authorities.
Kind regards,
The SelfiMed Team
100% recommend - fast, courteous and helpful
We recently ordered a hospital bed for my 90-year-old grandmother who has arthritis in her hip. Selfimed were nothing but helpful with their prompt replies to my queries regarding VAT exemption and arranging delivery, and I will not hesitate to use their services again in future should the need arise!
2 June 2026
Unprompted review
Reply from SelfiMed UK
Dear Customer,
Thank you very much for your wonderful review.
We are delighted to hear that our team was able to assist with the VAT exemption process and delivery arrangements. Knowing that the hospital bed is helping your grandmother makes your feedback especially meaningful to us.
Thank you for your recommendation and for choosing SelfiMed UK. We wish your grandmother all the very best.
Kind regards,
The SelfiMed Team
Be careful
Product arrived promptly and was well packaged. I was aware the product was a 2nd user discounted offer, significantly cheaper than new, but the casing is damaged and discoloured. More like something from a boot fair than a major supplier. There has to be a point at which returned products are deemed unsellable and in my opinion this was past that point. It's a back up spare so I will keep it but can't say I'm happy and would caution others from purchasing.
1 June 2026
Reply from SelfiMed UK
Dear Customer,
Thank you for your feedback.
We are sorry that the cosmetic condition did not meet your expectations. The item was sold as a used product at a substantial discount, with the price reflecting both its age and cosmetic wear. While we ensure that all equipment is tested and fully functional before sale, signs of use such as discolouration, scratches, and casing marks can be present on pre-owned equipment.
We appreciate your comments and will continue working to improve our product grading and descriptions. We are pleased to hear that the unit is functioning as intended and will serve as a useful backup.
Kind regards,
The SelfiMed Team
Poor service
I needed a product for medical reasons, meaning no vat is applicable. When buying there is a ? next to vat that says vat will be calculated after the sale so I assumed I could ensure no vat was paid then.
This did not happen so I immediately contacted them - within seconds - saying please refund the vat or cancel my order but they were not able to sort the vat issue or cancel my order. They now will send it and I will need to return it - no doubt without a refund of carriage. What a faff. Very frustrating.
20 May 2026
Reply from SelfiMed UK
Thank you for your feedback. However, we strongly disagree with the way responsibility has been presented in this review.
Your order was placed at 11:16 today and dispatched at 12:38 the same day. Our team processed and shipped the order promptly and professionally.
The VAT relief process is entirely customer-led and must be completed during checkout by submitting the required declaration online. No VAT relief claim or declaration was submitted with this order. We cannot identify eligible customers ourselves, nor can we legally remove VAT without the completed declaration.
Despite this, your review places the blame entirely on us for a process that was not completed correctly on your side. The information and VAT relief option were available during checkout, but they were unfortunately not used before payment was finalised.
You then contacted us after the order had already been processed and dispatched. At that stage, immediate cancellation was no longer possible.
Leaving a 1-star review suggesting wrongdoing from our side, when the issue resulted from your own checkout actions, is unfair and misleading to future customers. We are always happy to help customers, but we also expect personal responsibility where procedures have not been followed correctly.
We remain willing to assist with a return in accordance with our returns policy once the order is delivered.
Reply from SelfiMed UK
Thank you for your kind review. We are delighted to hear that the machine arrived in great condition and that you were happy with the speed of delivery. Your feedback is greatly appreciated, and we hope to serve you again in the future.
My new hospital bed
Thank you so much for an amazing product and delivery to North Wales I am extremely happy with everything. Thank you so much
11 May 2026
Reply from SelfiMed UK
Thank you so much for your wonderful review. We are delighted to hear that you are happy with your new hospital bed and that the delivery to North Wales went smoothly.
Your kind words truly mean a lot to our team. We hope the bed serves you well, and we sincerely appreciate your support and trust in us.
Reply from SelfiMed UK
Thank you very much for your kind review. We are delighted to hear that you were happy with our service, and we truly appreciate your support.
We look forward to serving you again in the future.
Terrible experience
Terrible. I ordered a CPAP with 3,000 hours, but they sent me one with 5,000 hours without refunding the price difference. The device is in TERRIBLE condition, ready to be thrown away. I asked for a refund, but no response. Smelly and unsanitary, with a turbine full of nicotine (send photos). These are unscrupulous dealers to avoid at all costs. I'll give them all the negative publicity I can get.
4 May 2026
Unprompted review
Reply from SelfiMed UK
We are sorry that you are unhappy with your purchase, however several statements made in this review are misleading and do not accurately reflect the situation.
The listing clearly stated that the device would have between 1,000 and 5,000 hours of usage. A device with approximately 5,000 hours is therefore fully within the advertised range and was not falsely described. No separate “price difference” exists within that stated category.
Regarding the smell of smoke or nicotine residue, we do not smoke and we have no practical way of detecting odours internally within turbines during standard testing. Our testing process is limited to checking functionality, noise levels, and operational faults using test equipment and manikins, not prolonged personal use. If there had been an obvious issue during testing, the unit would not have been dispatched.
You were also advised to contact us directly if there were any concerns so that we could assist. Publicly describing us as “unscrupulous dealers” and threatening campaigns of negative publicity before allowing reasonable resolution is excessive and unfair.
As a used medical equipment supplier, we sell pre-owned devices at significantly reduced prices compared to new units. Cosmetic wear and prior use are expected to some extent and are reflected in the pricing.
We remain willing to review the matter professionally if the machine is returned for inspection in accordance with our returns process.
Used medical equipment
A very helpfull company always deliver on time and very good medical equipment ect so no complaints here
6 May 2026
Reply from SelfiMed UK
Thank you very much for your kind review and continued support. We are delighted to hear that you have been happy with both our delivery service and the quality of the medical equipment provided.
Your feedback means a great deal to our team, and we truly appreciate your trust in us.
I bought I refurbished piece of…
I bought I refurbished piece of equipment from SelfiMed. After a few weeks it started to be intermittent, stuff happens I guess. They sent me another very quickly with no quibbles.
1 May 2026
Unprompted review
Reply from SelfiMed UK
Thank you very much for your honest and balanced review, Jason.
While we are sorry that the original refurbished unit developed an intermittent fault, we are pleased that we were able to resolve the issue quickly and provide a replacement without complications.
With refurbished medical equipment, occasional faults can unfortunately happen despite testing, but we always aim to support our customers promptly and fairly when they do.
We truly appreciate your understanding and your support.
Order has not arrived this company is a…
Order has not arrived this company is a con I will be raising a official complaint and making a claim through the small claims court
29 April 2026
Unprompted review
Reply from SelfiMed UK
We strongly reject the allegations made in this review. The parcel was dispatched promptly and was out for delivery on 22 April 2026. However, shortly before delivery, you personally contacted DPD to change the delivery instructions and later requested that the parcel be returned to sender.
The tracking clearly shows that the delivery process was altered by your own requests to the courier, not by any action from SelfiMed. Despite this, you publicly described the company as a “con” and threatened legal action, which is unfair and misleading.
In addition, several members of our staff were subjected to rude and inappropriate language during communications.
We are always willing to help customers professionally, but false accusations and abusive behaviour toward staff are not acceptable, especially when the courier tracking clearly contradicts the claims being made.
Shameful
Shameful! I received a used device, dirty, dusty, and with a peeling sticker. Don't trust it. I'll try to send it back.
28 April 2026
Unprompted review
Reply from SelfiMed UK
Dear Customer,
We are very sorry to hear about your experience. This is not our standard and should not have happened.
Please do not worry about returning the item at this stage. We will arrange to send you a replacement immediately.
We sincerely apologise for the inconvenience caused and will ensure this is resolved quickly for you.
Kind regards,
The SelfiMed Team,
I play for new CPAP machine end You…
I play for new CPAP machine end You delivery one used ,dirty
16 April 2026
Reply from SelfiMed UK
Dear Petrica,
We are sorry to see that you chose to leave a 1-star review before contacting us, especially when the issue appears to come from not reading the selected product option at checkout.
To clarify, you did not order a new CPAP machine. You ordered a ResMed AirSense 10 AutoSet CPAP Machine with Power Supply and Carry Bag, and the option selected was “more than 10,000 hours used”. This was the cheapest option available and clearly described as the highest-use category.
It is therefore unfair to select the lowest-priced used option and then review the order as if a brand-new machine had been purchased. The item supplied matches the condition option selected in your order.
If you believe there is a genuine issue with the condition of the device, please contact us directly with photos and we will review it properly.
Kind regards,
The SelfiMed Team
Nearly there
Didn't get the order right but did do all they could to rectify problem. Received order promptly and everything in good working order. There is a need for better advice on what is required for particular arrangements e.g. I ordered a humidifier and a water tank for my CPAP machine. What I wasn't told was that a seal on the flip lid was also needed. I have since ordered and received this.
15 April 2026
Products not safe
Medical product received and not sealed, so not sure if it is sterile. Customer service don't get back to you when you email them.
£100+ out of pocket.
Is this company really legitimate.
Edited after response from supplier: I have just seen the reply from the supplier, and it is contradictory. In one breath they say a CPAP mask is non returnable as it's a sterile product and in the next breath they are saying it isn't, make your mind up Selfimed UK. As I purchased the mask as a brand new product it should have been sealed, so do the right thing and provide a refund.
7 April 2026
Reply from SelfiMed UK
Dear Customer,
Thank you for your feedback.
We take concerns about product safety very seriously, so it is important to clarify that not all medical devices are supplied in sterile, sealed packaging. Only products that are intended to be sterile are packaged in sterile sealed packaging. Many medical devices, especially reusable or non-invasive items, are non-sterile by design, and the absence of sealed packaging does not automatically mean that the product is unsafe.
Regarding your item, the product listing clearly described its condition and type. If a product is not sold as sterile, it should not be expected to arrive in sterile packaging.
Concerning customer service, we receive a large volume of emails, and automatic replies are sent advising customers to call or contact us via WhatsApp for urgent matters. Emails are still reviewed, but they may be answered later due to the volume we receive.
We are a legitimate business and always aim to describe our products transparently and ensure that items are safe and functional as intended. If you still require assistance, please contact us directly with your order details and we will be happy to review the matter.
Kind regards,
The SelfiMed Team
Reply from SelfiMed UK
Dear Customer,
Thank you for your review.
We are very pleased to hear that you found the purchase process easy and that the delivery was fast. Providing a smooth experience from order to delivery is always our goal.
We appreciate your support and hope to serve you again in the future.
Kind regards,
The SelfiMed Team
Very easy quick and professional…
Very easy quick and professional service. Would definitely recommend and use again.
17 April 2026
Reply from SelfiMed UK
Dear Customer,
Thank you for your review.
We are very pleased to hear that you found the purchase process easy and that the delivery was fast. Providing a smooth experience from order to delivery is always our goal.
We appreciate your support and hope to serve you again in the future.
Kind regards,
The SelfiMed Team
Would not recommend
Would not recommend. Purchased equipment for a higher education institution. Parts made that would have been on the original product were removed and sold separately at very inflated prices. The standard of the products we did receive was very poor, even after being sent back for a replacement.
17 April 2026
Unprompted review
Reply from SelfiMed UK
We are genuinely disappointed to read this review, particularly after the time and effort invested in supporting this order from the outset. We had several discussions with you before purchase, prepared a quotation, and also provided a substantial discount as a gesture of goodwill.
The listing clearly stated what was included with the stretcher and what was not. It specifically explained that the push and pull poles were not included and were available separately as optional accessories. This was also communicated directly during our discussions, so there was no intention to mislead at any stage.
When you later told us that the initial unit was not satisfactory, we acted promptly and arranged for our own driver to collect it and exchange it for another one. We did this to resolve the matter quickly and fairly, despite the additional cost and inconvenience on our side.
In light of this, we do not believe your review fairly reflects either the product listing or the level of service provided. We have been transparent throughout, responsive to your concerns, and proactive in trying to reach a satisfactory outcome.
We remain available should you wish to discuss the matter further directly.
Good product price with easy to use…
Good product price with easy to use website and fast delivery! Thank you 😊
1 April 2026
Reply from SelfiMed UK
Thank you very much for your kind review.
We are delighted to hear that you found our prices competitive, our website easy to use, and your delivery fast. We really appreciate your support and are pleased that you had a positive experience with us.
Thank you again for choosing SelfiMed.
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