Selectra Reviews 1,000

I consulted Carine at Selectra, as she was recommended by a friend, to help me get internet from SFR. She initially entered my details on their website incorrectly, causing all sorts of problems. It was rectified eventually.
The email she sent explaining how to cancel didn't work, so I contacted her for further advice. She responded initially but I was still unable to cancel online, as advised, and my follow up emails to her remain unanswered. Therefore, my only option now is to drive an hour to my nearest SFR shop in the hope that they can help me. Not the simple process I was told cancelling would be.
Due to the mess she made of setting up my account, Carine said she'd send myself and my friend who recommended her some vouchers. They never arrived.
She also advised me to get a french mobile number with them. The deal wasn't the best one available to me, which I discovered through another friend.
Suffice to say, I won't be consulting Carine at Selectra again.

Naz was amazing, very helpful and patient making sure I understood everything. First class service from Naz 10/10!

Had conversations with Nicole she was very patient, polite and explicit in explaining to me all I needed to know. I hope also all she told me will be the end to the over deductions I get from the broadband network I am leaving.
Thank you again Nicole. I shall be back here to indicate the result of our conversation today. Hope it’s good as you made me think. Thank you so much again. Byeeeeee

Calvin was extremely helpful and took the time to help me understand everything. He answered all me questions. He was polite and respectful and gave me all the time I needed.
Selectra have done so well training there staff. I an very grateful

I dealt with the very helpful Mia. Excellent customer service. Gave me an brilliant offer and she was very quick and efficient. I'd highly recommend Mia to anyone dealing with Selectra in the future. 10/10

My experience was not good. The agent tried to offer me very high rates, obviously commission based

I was extremely satisfied with the phone call, Dean Byrne was so efficient and helpful and very understanding having to repeat himself a lot, that was not his fault, I have a hearing problem and had to listen real hard, he did not mind at all having to do that a lot.

Wesley looked after me great guy told me everyone needed to know. Thank you

Inwould like to Say that Nicola way absolutely brilliant and rarely I’ve seen someone with more care and such a beautiful customer service! Thank you so much! Happy Christmas

The review of my supplier went very well. I have only one problem, my Economy 7 is not switched on and I have no heating. Don't know if you can help at this point.

I googled, looking for EDF and got through and spoke to a chap, appeared very helpful, asked about EDF told me a few things and changed my electric tarif. The contract was in a different name, I questioned him and he admitted he wasnt EDF. The web page was bannered EDF. Very frustrated that I spent an hour believing I was speaking to EDF and it was a price comparison site. Why did you have EDF logo and why didnt your man say he wasnt EDF when it was clear I thought that was who I was speaking to. I even said that I had EDF in France!

Well explained pleasent and made a where of different tarrifs and quick

Thanks for all the information you gave me
Made me happy that my account is sorted

My advisor was henry calvrit,He expalin me every detail patiently,as english is not my first language nd I have difficulty to understand sometime,but he spend hour with me on phone nd explain about every detail of EDF energy
Thanku so much for your great help.

I spoke with Alfa, she was so understanding patient with me, she deserves a medal can't thank her enough, I understood what she meant in every detail, she was amazing
Thank you Alfa

Absolutely amazing person
So helpful, was so easy to talk to and really helped me understand everything as I'm new to this took his time to explain everything to me. Was so helpful

He was really helpful and provided great service and made me feel at ease. I think he should get a bonus for his great customer service!

Having been bubble wrapped for the last 37 years and not seen or been allowed to view any bills, it was a real delight to have an excellent employee at EDF Energy,namely,
Rajeshwar Singh,explain every single detail step by step!!
A real asset to the Company and his invaluable help was much appreciated.

Dominik was super helpful and very clear on what he was explaining and offering. Costumer service needs to be like that , he made me feel like here I can have the best deal that I’m looking for .
Thank you for your help .