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SelectQuote Reviews 16,933

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 2,351 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and professional yet personable approach, making interactions pleasant and informative. Many people highlight the exceptional customer service, noting that representatives are patient, understanding, and go above and beyond to assist them. The overall service and user experience are frequently described as outstanding, with many appreciating the ease and efficiency of the process. However, some customers experienced issues with communication, reporting dropped calls, being unable to hear representatives, or having to go through multiple transfers. A few people also mentioned receiving an excessive number of calls or feeling pressured by certain agents.

What people talk about most

Staff

Customers had positive experiences with staff. Reviewers consistently praise the staff's kindness, patience,... See more

Customer service

Reviewers highlight positive aspects of customer service, praising representatives for being knowledgeable,... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the helpfulness and... See more

User experience

Reviewers mention positive feedback about the user experience, highlighting ease of navigation and clear... See more

Customer communications

People report ambiguous experiences with contact. While some customers express satisfaction with calls,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

All of my questions were answered thoroughly, politely, and professionally. I didn't feel rushed or dismissed at any point. I believe I have made wise decisions due to their guidance.

Company replied

Rated 5 out of 5 stars

Michaela V. was a great help to me in finding a plan I didn't even know I was qualified for, so thank you to her! She was patient,kind and understanding of my needs and went above and beyond to help m... See more

Company replied

Rated 5 out of 5 stars

I’m not good at using computers. So I usually have to call for assistance. So many scammers out there anymore that I’m scared to trust people anymore. I’m thankful for the help I was given. I miss out... See more

Company replied

Rated 5 out of 5 stars

Everyone has been so nice!! My state messed up by being behind on getting information entered. This place has been working with me through the problems my state caused. Very helpful!!

Company replied


Company details

  1. Health Insurance Agency
  2. Insurance Broker

Written by the company

We make shopping for insurance easy. Whether it’s life, auto, home or Medicare—we got you covered.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

17K reviews

5-star
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Rated 5 out of 5 stars

Jack Robinson was very helpful

Jack Robinson was very helpful, courteous, and very professional! He answered all my questions, got me all set up and left me with all the information I need.

28 April 2026
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Reply from SelectQuote

We're happy to hear that you found our team member helpful, courteous, and professional! We appreciate you taking the time to share your positive experience with us.

Rated 5 out of 5 stars

Happy with insurance

Very helpful in helping me with my choices

28 April 2026
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Reply from SelectQuote

We're glad our assistance was valuable in guiding your decisions. Thank you for your positive feedback; it means a lot to us.

Rated 5 out of 5 stars

Everyone did their job that means…

Everyone did their job that means another and they did it with respect

28 April 2026
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Reply from SelectQuote

We're happy to hear that everyone performed their duties respectfully. We appreciate you taking the time to share your positive experience with us.

Rated 5 out of 5 stars

JC Modesto was fabulous

JC Modesto was fabulous ! He made the experience very easy and he answered all of my questions before I asked them! I would very highly recommend your service to everyone. In fact, mI recommended your service to my neighbor and told her how wonderful JC was and gave her his direct line phone number. She is actually on the phone with him as we speak. Your company’s service is outstanding!!! I will be recommending your service to everyone I know!! You can credit JC with that!! Thank you !!

28 April 2026
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Reply from SelectQuote

We're happy to hear that you had such a positive experience! It's wonderful to know that everything was easy and your questions were answered. We appreciate you recommending our service and are grateful for your outstanding feedback. Thank you!

Rated 4 out of 5 stars

I'm still waiting on my Medicare cards…

I'm still waiting on my Medicare cards and plan in the mail.

21 April 2026
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Reply from SelectQuote

Thank you for reaching out; the plan benefit information is normally received 10 - 14 days after someone enrolls into a plan.

Rated 5 out of 5 stars

Everyone was so nice .I especially…

Everyone was so nice .I especially enjoyed talking with Amber.So friendly.
My questions were answered promptly
Everything explained All covered

28 April 2026
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Reply from SelectQuote

We're happy to hear that you found our team to be so nice. It's great to know that your questions were answered and everything was explained well. Thank you for your feedback!

Rated 5 out of 5 stars

So helpful!

Everyone has been so nice!! My state messed up by being behind on getting information entered. This place has been working with me through the problems my state caused. Very helpful!!

27 April 2026
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Reply from SelectQuote

We're so glad to hear that everyone has been nice and helpful! We appreciate you letting us know about the issues, and we're happy we could work with you through the problems. Thanks for your feedback!

Rated 1 out of 5 stars

I received information in the mail…

I received information in the mail today from Aetna. I did not choose Aetna as my plan. I am not happy.

17 April 2026
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Reply from SelectQuote

Thank you for your feedback and for making us aware of this; we will research this.

Rated 5 out of 5 stars

Everyone I spoke with was very…

Everyone I spoke with was very knowledgeable and professional!

27 April 2026
SelectQuote logo

Reply from SelectQuote

We're happy to hear that you found our team to be knowledgeable and professional. Thank you for your positive feedback; we appreciate it!

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