SelectQuote Reviews 

12,152
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 1,156 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional customer service and the helpful, professional staff who go above and beyond to assist them. Many found the process of obtaining insurance to be quick, easy, and smooth, with questions answered promptly and thoroughly. Reviewers appreciate the timely responses and support provided throughout their journey, making the overall experience pleasant and efficient. However, some customers also noted inconsistencies in communication, such as receiving messages from multiple contacts or experiencing a lack of detailed follow-through. A few other people also felt that the process could be lengthy, with some reporting delays in policy issuance or needing to provide information multiple times.

What people talk about most

Customer service

Customers consistently note positive experiences with customer service, highlighting helpful, professional,... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, professionalism, and... See more

Service

Reviewers highlight positive aspects of service, with many customers expressing gratitude for the helpful and... See more

User experience

Reviewers mention positive feedback about user experience, with many describing the overall process as easy,... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting that representatives were... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is the third time I have used Select Quote to purchase life insurance. They give you accurate cost comparisons and let you know upfront what physical tests will be required. They follow up with t... See more

Company replied

Rated 5 out of 5 stars

Thanks for being the best! Everyone has been more than helpful and have gone above and beyond helping me get life insurance. I didn’t think it could be so easy. Customer service is EXCEPTIONAL.

Company replied

Rated 5 out of 5 stars

Very good customer service. The price was exactly what I was quoted, there were no surprises. Finally, everything was processed quicker than anticipated by me.

Company replied

Rated 5 out of 5 stars

My request for life insurance was handled very quickly and all my questions and concerns were addressed. My at home medical review was scheduled within a couple of days from my initial request for co... See more

Company replied



Contact info

4.5

Excellent

TrustScore 4.5 out of 5

12K reviews

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4.5

All reviews

(12,152)

1,163 reviews in the last 12 months

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Rated 3 out of 5 stars

The process is too long.

The process is too long.

23 June 2026
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Reply from SelectQuote

We appreciate your feedback regarding the length of our process. We are always looking for ways to improve efficiency for our customers.

Rated 1 out of 5 stars

Where do I begin - DON"T USE

Where do I begin? It was a 3 month nightmare. First I was given the wrong quote on the premium. So when I got the document to sign, I nearly fell over. I was told the premium would be about $25 more a month than what we pay now. But going from $175 every quarter to nearly $600 is NOT a mere $25 more a month. So that needed to be changed. Then it took 3 weeks for me to finish the online procedure because I could not access the website that the policy went to, which was Prudential. Which is really Prudential’s problem cause it’s there website so technical issues should be handled with them. I made multiple calls to Select Quote, saying I can’t complete the application on line. Find out that the info a Select Quote agent typed in was a typo and that is why it would not let me log in to finish the application with my birth date and last four numbers of my social. At this point I was really fed up and didn’t want to deal with the first agent I had, which was Francis, I believe. So they gave me Lydia. I find out when the nurse came for the medical evaluation she had the wrong address. I notified Lydia the address was wrong. Then I find out the name on the policy is spelled wrong and weeks later the address is still incorrect. I was to sign the policy as well (on line) because I’m the policy holder, nope my name was not on there. Then I was given another Select Quote agent, I think Mat. At this point 3 months later now all the mistakes and typos still haven’t been fixed so “I” contacted Prudential directly myself and got a real agent who then spent 3 days fixing everything and getting corporate to override certain changes, like name spelled wrong etc. It was a complete nightmare and I would never use Select Quote ever again. Right now I’m dealing directly with Prudential and because of this huge 3 month multi mistake mishap, I’m waiting for the other shoe to fall cause there is still an issue. Their computer shows banking information, but I never gave them my banking info. So I’m waiting for them to catch up to the final mistake so we can correct it.

16 June 2026
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Reply from SelectQuote

We understand how disheartening it must be to encounter so many errors, from the initial premium misquote to the difficulties with online access, incorrect personal details, and the ongoing banking information discrepancy. We deeply regret that our internal processes and communication led to such a challenging situation, requiring you to directly contact the insurance provider to resolve these critical issues. We are actively reviewing your feedback to identify where our procedures failed and to implement necessary improvements to prevent similar occurrences for future customers. We appreciate you bringing these serious concerns to our attention.

Rated 3 out of 5 stars

The communication was average when I…

The communication was average when I had questions.

23 June 2026
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Reply from SelectQuote

We appreciate your feedback regarding our communication when you had questions. We are always working to improve our responsiveness.

Rated 3 out of 5 stars

Troubling

After my visiting nurse and blood draw, urine test I was simply astounded how much trouble there was with paperwork. I certainly hope the situation improves!

26 June 2026
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Reply from SelectQuote

We appreciate you sharing your experience regarding the paperwork process. We are actively working to streamline our administrative procedures to prevent such issues in the future. Your feedback is valuable as we strive for improvement.

Rated 5 out of 5 stars

Simple and always kept me informed of…

Simple and always kept me informed of what the status was with the application and process.

25 June 2026
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Reply from SelectQuote

We're so happy to hear we kept you informed throughout the application process! Thank you for your wonderful feedback.

Rated 5 out of 5 stars

All of the people we worked with from…

All of the people we worked with from the initial call, through the medical examination and ultimately to the final resolution through the final issuance of a life policy, were professional, helpful, and efficient. I appreciated all of their assistance.

25 June 2026
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Reply from SelectQuote

We are so pleased to hear about your positive experience with our team, from your initial call to the final issuance of your life policy. We appreciate you acknowledging our professionalism, helpfulness, and efficiency. Thank you for sharing your kind words.

Rated 5 out of 5 stars

This was so much easier than I expected…

This was so much easier than I expected it to be.i highly recommend select quote. They got me an excellent policy for less thanI expected and for a longer term. Thank you.

25 June 2026
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Reply from SelectQuote

We're so happy to hear that getting a policy was easier than you expected and that we could find you an excellent option for less than anticipated and for a longer term. Thank you for your recommendation!

Rated 5 out of 5 stars

Life insurance quote

Was given an approximate cost for a term life insurance policy after answering a few questions. Rep explained the process and requirements for obtaining coverage.

24 June 2026
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Reply from SelectQuote

We're so glad to hear that our team provided a clear explanation of the process and requirements for obtaining coverage. We appreciate your positive feedback!

Rated 5 out of 5 stars

I got all the information I needed and…

I got all the information I needed and Chris DuPont was an awesome advisor. He took the time to help me find exactly what I needed.

23 June 2026
Unprompted review
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Reply from SelectQuote

We're so glad you received all the information you needed! It's wonderful to hear that our advisor took the time to help you find exactly what you were looking for.

Rated 5 out of 5 stars

Great People

The process was so easy. Nick S. was very efficient in finding me a significant savings for a policy that was better than the one I was paying a lot more for.

17 June 2026

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