SEH BAC Reviews 2,407

It's the quality and service after installation that matters and they did not do either well.
10 years ago I had an installation (that looked fine) but after just 6 years the windows started 'blowing' ie condensation between the layers.
From 12 windows fitted, 6 had to be replaced under the 10 year guarantee. A further 2 have failed recently after the 10 year guarantee expired in April 2025.
They replaced the 6 without quibble but it was hard work for me. On 2 separate occasions the replacements were wrong - internal Georgian bars misaligned - it took them 5 months to get them right.
Another time a replacement order got 'lost'. The Customer Service Manager told me they are too busy to acknowledge an order so you have no way of knowing until you chase weeks later. You do not get a replacement installation date until they arrive in their warehouse. I think they sub-contract all manufacturing. He also told me in 2021 that triple glazing windows are more efficient but don't last as long. The salesman failed to mention that!
I found they often don't return calls and when they do their landline is poor quality like their windows.
When I requested to escalate my concerns to senior management I was told the Directors don't get involved. That alone should be a red flag to any prospective customer.

We are very happy with our new windows and the fitter on the day, Gav T was excellent.
The company and Gav T were also very good when following up a small issue with the product. Highly recommend both company and Gav T.

The window fitter Gav T arrived promptly. He was very professional in his approach and his work was excellent.

The product is excellent quality and was fitted by Paul and John. They didn't rush the installation. They took their time to make sure it was completely perfect. They are a credit to SehBac. Highly recommended.

We popped into the Chelmsford showroom to look for new windows, doors and cladding. We were met by Ged, who was incredibly helpful and explained all the different options available. He then booked to come out and see us. We were happy with the quote and quality of the products, so placed an order. We were then contacted by Colin the surveyor, who also made an appointment. He arrived and did a complete survey, answering any questions we had. We are now waiting for an installation date. But until now the service has been first class, and I wouldn’t hesitate to recommend SEHBAC

After deciding to buy a new conservatory for our home, from the initial conversation with the sales representative, John Barr to our survey with Andrew White, we have been hugely impressed with every stage of design and build and the suggestions on how we could make our initial thoughts even better by making some minor changes.

The teams attention to detail and their professionalism have been hugely impressive and we would have absolutley no hesitation in recommending SEHBAC as a business as their customer service is second to none. We were appointed 2 Project Managers (Cliff Tricker & Kev Wheeler), they helped everything run smoothly throughout the build.

Special mention must be give to our installers, Dan Goulding and Joel Smith, they worked so hard, tidied up after themselves throughout their time with us and did a fantastic job, we are very happy customers and are looking forward to enjoying our new conservatory once the final phase of electrics & plastering is completed.

Thank you very much.

John & Julie Tidyman

Have used SEH for well over 20 years now and we say we have an SEH home! Most things have been done and coming around to be done again.
SEH is very good at communicating re times, etc and the staff are always very nice.
Only 1 issue in all these years, which was sorted

I had my front door fitted yesterday 8/9th. Fitter was very good. Very tidy and clean worker. Overall experience was excellent.

Gav T has arrived promptly and fitted two windows, he was very polite, professional and helpful at all times. We are very happy with our new windows.

The removal of an old and installation of a new conservatory was carried out quickly and efficiently by helpful and friendly staff.

Excellent work done with two sets of French Doors with help and consideration given.

Great experience from start to finish. Good communications of what to expect throughout the operation. The two men assigned to our project worked like trojans, the old roof was off in approx 1 hour and the new conservatory roof was on and complete less than 7 hours later...very impressive.

I have used this company several times and have been satisfied with their service and work.
Sales person has always been helpful and responsive to any queries.
I would recommend them.

From first contact with Jed to showroom visit John (regional manager) we were treated with courtesy in a professional way. No one tried to get us to buy what we didn’t want and there was no hard sell.

Very professional service, quality products and a good range. The surveyor explained clearly how the doors are made and the fact that the doors and windows they replace are recycled reducing waste.

Kitchen door; arrived on time, friendly installer, kept work area clean & tidy, wore overshoes indoors, protected kitchen worktops and floor, good professional installation. Happy all round. No reason to complain at all.

SEHBAC has been our go-to company for many years, as the work is of the highest quality without any pushy salesmen or hard sell. All members of the team are friendly, polite and professional and clearly take pride in their work. They always arrive on time, work hard and leave the site clean and tidy. HIghly recommended.

Courteous, no pushing salesman

Very helpful at every stage so far. From the first visit I received sound advice on the structure of the windows. This was followed by the surveyor’s knowledge of how the work would be carried out.I now have a starting date for the work which I’m sure will be equally efficient. Many thanks.