SecureDataRecovery.com Reviews 

1,344
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 71 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and helpful staff, who provide excellent communication and make them feel valued throughout the process. Many highlight the exceptional customer service, noting quick responses and clear explanations that ensure a smooth and reassuring experience. People are very satisfied with the service, as the company successfully recovers a high percentage of data, often exceeding expectations and delivering results quickly. However, some customers also noted that the pricing can be very high and sometimes unclear, with initial estimates differing significantly from the final cost. A few other people also felt that the product recovery was not always as complete or functional as expected, leading to additional efforts on their part.

What people talk about most

Service

People report positive experiences with service, often highlighting the professionalism, speed, and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the professionalism and... See more

Price

Reviewers highlight ambiguous aspects of price, with many finding the service too expensive and reporting... See more

Product

Consumers find product to be ambiguous, with many reporting successful data recovery from various failed... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a scary time to think you''ve lost all of your pictures & memories from your life. I don''t know how you put a price on something like that. I felt like our representative, Kyle walked with u... See more

Rated 5 out of 5 stars

Very professional and great communication throughout the whole process. Jay was great with follow ups and making sure all of my questions were answered. If ever needed, I will use SDR again for data r... See more

Rated 5 out of 5 stars

Data Recovery people are professionals and from the very first interaction with them I was assured they would do all in their power to recover my files. What I would recommend is to make service pric... See more

Rated 5 out of 5 stars

They do the initial assessment for free and provide you with an estimate. They have the phone shipped to their location, but I think you pay for shipping back if you do not proceed with the data recov... See more


Company details

  1. Data Recovery Service
  2. Computer Accessories Store
  3. Computer Repair Service
  4. Electrical Repair Shop
  5. Electronics Store

Written by the company

For more than a decade, Secure Data Recovery Services has been an industry leader in hard drive recovery, SSD recovery, and RAID data recovery. We combine state-of-the-art secure facilities with world-class engineering to deliver dependable outcomes for thousands of satisfied customers experiencing data loss every year – all with a documented 96% success rate and guaranteed results or you pay nothing. Our methods meet the highest standards of professionalism, security, and transparency. Secure Data Recovery Services technicians have regularly pioneered data recovery techniques that are now commonly used industry-wide. We exhaust every option technologically possible to recover your lost data safely and securely, with guaranteed results and our “No Data, No Recovery Fee” pledge, while delivering unmatched customer service. Entrusting data to a professional data recovery service requires a high degree of confidence that it will be safe during every stage of the process. Invasive data recovery operations take place in a certified Class 10 ISO 4 cleanroom. Our labs also meet the highest data security requirements for SSAE 18 SOC 1, 2, and 3 compliance, the EU/U.S. Privacy Shield Framework, and TRUSTe certification. Our technicians are also fully trained in the latest HIPAA and FERPA data handling protocols. Secure Data Recovery Services engineers are the best-credentialed in the industry. Every day they push the boundaries of what is possible by developing new methods and utilities that keep pace with the rapid evolution of digital storage technology. We continue to invest heavily in research and development to ensure that our engineers have the tools and expertise to meet even the most complex current or emerging data loss situations.

Written by the company

SSAE 18 Type II Certified
Independent audits ensure the effectiveness of Secure Data Recovery Services’ more than 80 cybersecurity management control systems. https://www.securedatarecovery.com/certifications/ssae-18
Class 10 ISO 4 Cleanroom
This state-of-the-art specialized environment protects sensitive internal hard drive components from damage by airborne particulates during invasive data recovery procedures. https://www.securedatarecovery.com/certifications/cleanroom
Certified Mac Technician
Secure Data Recovery Services’ technicians are certified to recover data from all Apple computers, tablets, and iPhones. https://www.securedatarecovery.com/certifications/apple-mac-certified-technician
GSA Approved Contractor
Secure Data Recovery Services meets the rigid requirements for providing products and services for any local, state, or federal government agency. https://www.securedatarecovery.com/certifications/government-gsa-contractor
BBB Accredited - Rating: A+
All Secure Data Recovery Services locations are accredited by the Better Business Bureau and maintain a documented A+ rating. https://www.securedatarecovery.com/certifications/bbb-accredited-business
Dun & Bradstreet Verified
Secure Data Recovery Services is a verified member of the Dun & Bradstreet business directory, which provides authoritative commercial data and analytics for companies around the world.
Privacy Shield Framework Certified
Secure Data Recovery Services meets the highest standards set by the EU/U.S. and Swiss-U.S. Privacy Shield frameworks. https://www.securedatarecovery.com/certifications/privacy-shield
Rated #1 by Business.com
Business.com’s independent analysts have named Secure Data Recovery Services the best company for RAID recovery in 2022.
TRUSTe Verified Company
Secure Data Recovery Services undergoes regular third-party audits by TRUSTe to verify our compliance with all requirements for the safe storage and handling of regulated data. https://www.securedatarecovery.com/certifications/truste
HIPAA Compliant
All Secure Data Recovery Services staff members are fully trained to handle sensitive and protected data in compliance with HIPAA regulations. https://www.securedatarecovery.com/certifications/hipaa-compliance
Corporate Member of the Professional Photographers of America (PPA)
Secure Data Recovery Services is a proud member of the PPA, the world’s largest non-profit trade association for professional photographers. https://www.securedatarecovery.com/about/associations/ppa-member
Business Consumer Alliance Member
Secure Data Recovery Services is a charter member of the BCA, a non-profit organization that promotes fairness and honesty in the marketplace by helping consumers resolve disputes with businesses. https://www.securedatarecovery.com/certifications/business-consumer-alliance
Manufacturers Approved
Secure Data Recovery Services is approved by all major hardware manufacturers and computer vendors. https://www.securedatarecovery.com/manufacturers

Our Promise

We believe in a transparent and honest approach to all of our data recovery services.

We believe in a transparent and honest approach to all of our data recovery services.
Secure Data Recovery Services knows how devastating data loss can be to businesses and corporations, government agencies, and individual consumers. We’re committed to providing successful data recovery solutions to even the most complex data loss situations regardless of the cause. Every Secure Data Recovery Services customer receives a free comprehensive diagnostic analysis to determine the scope of work, a no-obligation price quote for successful data recovery services, and our promise that if for any reason we can’t successfully restore your lost data, you pay nothing. We also take every precaution to keep your data safe through every stage of the recovery process. Our state-of-the-art labs are regularly audited by independent agencies to verify more than 80 separate cybersecurity control systems. Your data is always safe from the moment we receive your failed device to the moment we return your recovered data.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(1,344)

72 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing service

They were super professional and it was a seamless process. They recovered all of my data and because of them I was able to get all of my clients back their photos. Major thanks to Jason Molinaro who handled my case. This was very new to me frequently kept me update and answered all of my questions.

13 May 2026
Rated 5 out of 5 stars

I did not get my issue resolved

I did not get my issue resolved. There apparently was nothing that could be done to repair the disk drive, or I was not going to pay the amount of money to go any further in the process. The high rating was because of the integrity of the tech that I was dealing with. The data, on the drive, was personal and not business, so I made the difficult decision no to proceed.

8 May 2026
Rated 5 out of 5 stars

Excellent Communication and Successful Full Data Recovery

My experience with Secure Data Services, especially working with Jay, was excellent. He explained everything clearly from the very beginning and communicated consistently throughout the entire process. I was able to achieve full data recovery, which I am incredibly grateful for. While the cost was high, I do not have other companies to compare it to. Overall, I would absolutely choose them again if I ever needed data recovery services in the future.

7 May 2026
Rated 5 out of 5 stars

These guys are professionals

These guys are professionals. My wife’s external hard drive crashed and it contained lots of important documents and they were able to recover it and save it to the drive I provided. Shout out to Nigel Zwane for exceptional customer service, he responded promptly to my queries and really helped me along the way! Highly recommend overall.

11 May 2026
Unprompted review
Rated 5 out of 5 stars

James was amazing

James was very helpful, patient, and polite. He walked me through the process and handled all of my questions accurately and kindly. Thanks so much, James!

6 May 2026
Rated 5 out of 5 stars

Quick and Efficient

Kyle was very knowledgable and kept in contact with me throughout the entire process. His team was quick and efficient! They were able to recover almost 100% of the data.

29 April 2026
Rated 5 out of 5 stars

A Great Recovery of My Digital Information

Both Apple and G-Drive representatives told me that I needed Data Recovery as my raid drive would not mount on my desktop and had been corrupted. Both Kyle in Customer Service and the team at Secure Data Recovery were great all the way through the process and were able to recover 4 years worth of work and information.

23 April 2026
Rated 5 out of 5 stars

Eric was very helpful

Eric was very helpful but not pushy and stayed on top of my case. He saved me a lot of money compared to the other service that I paid to quote the job. SDR was able to recover all my old original music from my studio hard drive that failed. Very happy Customer here wish I would have done it sooner Highly recommend Eric and SDR!

15 April 2026
Unprompted review
Rated 5 out of 5 stars

I had a fantastic experience with…



I had a fantastic experience with Secure Data Recovery. They were able to resuscitate my hard drive that had years of work on it quickly and professionally. Eric maintained professionalism and clear communication throughout the entire experience. I hope I am never in a situation again where I need recovery work, but if that were the case or if a friend needed it I’d know exactly who to go to or recommend!

18 April 2026
Rated 5 out of 5 stars

Jason made it really easy…

Jason Mulan Arrow made it really easy to understand what it took to recover my data. I was exceptionally pleased with how fast the recovery process was completed. I will always recommend and I’m working on several of our business partners to send their equipment if they have failures as well.

13 April 2026
Rated 5 out of 5 stars

When my external hard drive stopped…

When my external hard drive stopped working, i was afraid we had forever lost our data. I called securedata and talked with Kyle. He put my mind at ease that they could recover it. They provided us professional service and updates, and we had our data recovered and returned to us in less than a month. They were very helpful and i would recommend them to my friends and others. The peace of mind was worth millions!

12 April 2026

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