As far as service and attention goes this company were first class, great communications, very quick delivery and well wrapped and the best thing was the price for such a quality item I couldn’t even... See more
Company replied
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I purchased a chain which was exactly as described. It didn't suit my needs and the returns process was really simple. I purchased a 2nd chain which I kept. I would be happy to buy from them again.
Had brought a chain gold 1mm 24” box and it was Lovely and ON WAIGHT. I then ordered a cross pendant for my brother I have just opened it and weighed it and it was advertised as 1gram but actual weigh... See more
Company replied
Smooth and seamless service! Will certainly be purchasing more in the near future!!
Company details
Written by the company
A Family Business You Can Trust At Second-Hand-Jewellery, we're a family-run business with generations of experience in the jewellery trade. We understand that trust and value are everything when buying gold jewellery online. That's why every piece we offer—whether it's a timeless vintage design or a modern classic—is carefully selected, fully refurbished, and independently verified for authenticity and quality. We believe in giving our customers the best value without compromise. Our jewellery is fully compliant with UK hallmarking standards, providing you with complete peace of mind when you shop with us. Choosing pre-owned jewellery isn't just smart—it's sustainable. You get the opportunity to own beautiful, genuine gold jewellery at a fraction of the price while also contributing to reducing waste and encouraging reuse. Whether you are searching for a unique item to resell, a meaningful gift, or something special to add to your collection, Second-Hand-Jewellery is your trusted destination for high-quality gold jewellery at unbeatable prices.
Contact info
4.4
Excellent
26 reviews
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Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Reply from Second Hand Jewellery
Thank you so much for your kind words! We’re really glad to hear you’re happy with both the service and the price. It means a lot to us that you took the time to share your experience, and we hope to welcome you back again soon.
Item didn’t weigh what it should
Had brought a chain gold 1mm 24” box and it was Lovely and ON WAIGHT. I then ordered a cross pendant for my brother I have just opened it and weighed it and it was advertised as 1gram but actual weight is 0.85 I’m not happy at all I’m really really disappointed as I thought I had found somewhere to buy all my jewellery. If this could be resolved in anyway I would still be open to using them tho as the quality and delivery has been great
9 June 2025
Reply from Second Hand Jewellery
Hi Vinny,
Thank you for your message, and I’m really sorry to hear you’re disappointed with the weight of the cross pendant.
We do use calibrated scales that are certified specifically for weighing gold jewellery, but of course, mistakes can occasionally happen. We always want our listings to be as accurate as possible, and we appreciate you taking the time to let us know.
We’d really like to put this right for you. Would you prefer a partial refund based on the difference in weight, or would you like to return the item for a full refund instead? Just let us know what suits you best, and we’ll get it sorted as quickly as possible.
Thanks again for your kind words about the chain and the servicewe’d love the chance to keep you as a customer.
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