As far as service and attention goes this company were first class, great communications, very quick delivery and well wrapped and the best thing was the price for such a quality item I couldn’t even... See more
Company replied
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I purchased a chain which was exactly as described. It didn't suit my needs and the returns process was really simple. I purchased a 2nd chain which I kept. I would be happy to buy from them again.
Had brought a chain gold 1mm 24” box and it was Lovely and ON WAIGHT. I then ordered a cross pendant for my brother I have just opened it and weighed it and it was advertised as 1gram but actual weigh... See more
Company replied
Smooth and seamless service! Will certainly be purchasing more in the near future!!
Company details
Written by the company
A Family Business You Can Trust At Second-Hand-Jewellery, we're a family-run business with generations of experience in the jewellery trade. We understand that trust and value are everything when buying gold jewellery online. That's why every piece we offer—whether it's a timeless vintage design or a modern classic—is carefully selected, fully refurbished, and independently verified for authenticity and quality. We believe in giving our customers the best value without compromise. Our jewellery is fully compliant with UK hallmarking standards, providing you with complete peace of mind when you shop with us. Choosing pre-owned jewellery isn't just smart—it's sustainable. You get the opportunity to own beautiful, genuine gold jewellery at a fraction of the price while also contributing to reducing waste and encouraging reuse. Whether you are searching for a unique item to resell, a meaningful gift, or something special to add to your collection, Second-Hand-Jewellery is your trusted destination for high-quality gold jewellery at unbeatable prices.
Contact info
4.4
Excellent
26 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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As described and quick delivery
I purchased a chain which was exactly as described. It didn't suit my needs and the returns process was really simple. I purchased a 2nd chain which I kept. I would be happy to buy from them again.
21 August 2026
Smooth and seamless service
Smooth and seamless service! Will certainly be purchasing more in the near future!!
28 August 2026
As far as service and attention goes…this company are unbeatable.
As far as service and attention goes this company were first class, great communications, very quick delivery and well wrapped and the best thing was the price for such a quality item I couldn’t even match it, so to say I’m happy is an understatement. I’m going to buy all my stuff here now.
7 August 2026
Reply from Second Hand Jewellery
Thank you so much for such a wonderful review. We’re delighted that you were happy with the service, communication, delivery and, most importantly, your jewellery. Providing quality pieces at genuinely good prices means a great deal to us. We really appreciate your support and look forward to welcoming you back!
Fantastic service provided and quickly…
Fantastic service provided and quickly delivered. Fantastic product and amazing quality!
31 July 2026
Reply from Second Hand Jewellery
Thank you so much for your lovely review! We’re delighted that you’re happy with the quality of your jewellery and that it arrived quickly. We really appreciate your support and hope you enjoy wearing it!
Excellent value and very fast delivery…
Excellent value and very fast delivery times, always a pleasure to shop with, thank you.
27 July 2026
Reply from Second Hand Jewellery
Thank you for shopping with us again! We’re so pleased you continue to be happy with the value and speedy delivery. Your continued support really does mean a lot to us.
Good quality items at a reasonable…
Good quality items at a reasonable price but the service is excellent, very friendly, helpful and pleasant.
25 June 2026
I have been a customer for some time…
I have been a customer for some time now they have always given me good service and what I have bought has been excellent value.
25 June 2026
Reply from Second Hand Jewellery
Thank you so much for your kind words and continued support. We’re really pleased to hear you’ve been happy with both our service and the value of your purchases.
Reply from Second Hand Jewellery
Thank you for your lovely review. We’re so pleased you were happy with our service and fast delivery.
Quick despatch - great service
Quick despatch, nice bracelet but too small. Return process very easy and the female member of staff was polite and helpful when I called - great service
18 May 2026
Reply from Second Hand Jewellery
Thank you for your kind review. We’re sorry the bracelet was too small, but we’re so pleased the return process was easy and that you received helpful service from our team.
Smooth and worry free
13 March 2026
Reply from Second Hand Jewellery
Thank you so much for your kind feedback. We’re really pleased your experience was smooth and worry free, that’s exactly what we want for our customers.
Terrible
Terrible.
If you want to return you have to email, then you get no reply to emails...
2 March 2026
Reply from Second Hand Jewellery
We’re really sorry to hear this and apologise that you did not receive a response when trying to arrange your return. This is not the level of service we aim to provide.
First class…
Simple honest company with very efficient service, extremely good value for money.
Many thanks
23 February 2026
Reply from Second Hand Jewellery
Thank you for your lovely feedback. We’re so pleased you were happy with the service and value, and we really appreciate your support.
Great experience.
Super happy to track down the exact ring I had been looking for at Second Hand Jewellery at a great affordable price. It arrived a few days later and im obsessed. Can't wait to make my next purchase. Thank you so much.
18 November 2025
Great company
Great company. Top quality jewellery for a good value.
Very reliable and helpful.
Quick, secure postage. Thank you very much.
24 October 2025
Great service
Great service
Evie reserved the item I wanted and was also happy to show me all the items I was looking for.
3 September 2025
Reply from Second Hand Jewellery
Thank you for sharing your experience! We’re so pleased Evie was able to reserve your item and show you the pieces you were interested in. We’ll be sure to pass along your kind words to her. We look forward to helping you again soon.
Reply from Second Hand Jewellery
Thank you for your kind words! We’re so glad you’re happy with the rings, the prices, and the quick delivery. Your support means a lot to us, and we look forward to helping you again soon.
The ring I purchased is beautiful and…
The ring I purchased is beautiful and was a good price.
The customer service was excellent and would purchase from this company again
16 July 2025
Reply from Second Hand Jewellery
Thank you so much for your lovely review! We’re delighted to hear you’re happy with your ring, the price, and our customer service. It means a lot to us, and we’d be thrilled to see you shop with us again.
Easy to order
Easy to order, item as described and good quality. Quick delivery. Would use again.
7 July 2025
Reply from Second Hand Jewellery
Thank you for your kind review! We’re so pleased everything arrived quickly and just as expected. It’s great to hear you’re happy with the quality, and we’d love to welcome you back again anytime.
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