Seats and Sofas - Zoeterwoude Reviews 526

Kind and patient staff.. They take all the time you want to find the solution to your ideas and needs.. After two hours of trying different sofas, seeing different types of fabrics and colors we managed to build our dream sofa.. All this accompanied by good coffee and snacks for my daughter... I recommend seat and sofas to everyone even to the most undecided people, they will help you find the perfect sofa for your space, your pocket and above all your dreams...
Thanks Seats and Sofas 😊

We were helped very professionally and customer friendly. Thank you Diederik for all your help, kindness and patience in finding our new dream couch!

I submitted a complaint about my sofa. The agent called back saying that they are not able to replace the sofa. When I said - fine, please send me a confirmation that I don't have a right of a replacement sofa. They said "we cannot send you this in writing, we only do oral confirmation, this is our policy". When I asked again, they hung up. I think this is very suspicious that they don't want to send their refusal in writing. If that is the policy - then please confirm it in writing. They refused, tried to change topic and then hung up. They kept saying that the oral confirmation is also a confirmation. But if so, then why not send me an email with the same information? The employee also didn't want to share her name. I don't trust their practices and don't recommend you buy there.

Great choice of Sofas and friendly staff.

We purchased a Harvey sofa on 4th January from Seatsandsofas Zoterwoude. It was a stock model, so we paid the full amount and also asked for their delivery service to deliver and set up the sofa at my house. We got it delivered and setup on 11 January but I found there is a tear on the armrest and I immediately reported the same to the service center with videos/pictures. I was expecting a quick resolution as it's an expensive sofa and I didn't want to use the defective product. To my surprise I received a response from their customer service saying they are not liable for the defect and it might be the fault of the delivery company (which is their vendor only, I didn't choose them), so they can't fix it. they have shared another repair company who needs to see the damage and I need to pay them to fix it. I mean seriously? You delivered a defective product, I reported that on the same day and immediately you are brushing your shoulder off? It's you or your delivery company responsible, and you should be fixing it, not me. I will wait for a day or two else will raise it with Consumer department. I'm not going to pay a penny. If you can't fix, give my money back.

I don't recommend this store, even they don't deserve one star. they are doing everything to make you buy their product and after that, they don't listen to you.
I went to the Zoeterwoude branch and made a contract for two seats. the seller's way was very tough and not respectable so his manager came to finalize the deal with me.
i chose seats with a specific color/fabric. the seller wrote down the wrong fabric/color in the contract although i asked him multiple time if he wrote the correct data.
also, he told he has agreed with the delivery company about a specific amount.

after that, the delivery company called me and told me to pay more. after a lot of negotiation and call with "seats and sofa", i agreed to pay the new price to avoid all of this hassle.

then i got the seats with the wrong fabric/color, i contacted "seats and sofa" and explained the situation and they asked me to come and bring the photos of the seats.

I went to the store and it was empty, they just wrote a normal complaint and told me that they will contact me later.

a day later no one contacted me so i called them and the lady told me she can't help me because i got the fabric that was mentioned in the contract. i told her that was not my fault, her collogue wrote the wrong fabric, she won't want to hear me and talked with me in a not polite way and said (how can i belive u and not believe my collogue ). i didn't ask her to return the seats, i just asked her to get the seats that i chose.
at this point, i asked her to escalate that issue to her manager to solve this issue, she didn't agree and asked me to come to the store and meet him and she didn't agree to give me the exact times he goes to the store.
I called them multiple times and asked about the manager and every time they gave me a different day/time. i felt i ran in a cycle so i am really disappointed and not recommend this company (zero quality, zero staff ).

Was great service from the time we walked in the door till the time we made our purchase all the staff were very helpful and especially Kenzie

Really helpful and very good all round experience

Deirdriek was very helpful and patience with us. Excellent customer service!

Ordered Last March 19 for a sofa - 12weeks past no available sofa or update from them need to call every week to ask for an update. But good thing was, we refunded the whole payment on June 15.

Time and money wasted on waiting for the sofa.

Excellent service. Delivery not so great because they depend on 3rd parties.

Do not buy a sofa from this store. Not only do you have to wait 9 months for it to be delivered, they send it in the wrong color, with missing cables, and after having it for a few weeks the recline function is already broken 😡. To make matters worse, the sales people acknowledged this was a common problem but did not inform this when the purchase was being made. Completely absurd! STAY AWAY