Seats and Sofas - Zaandam Reviews 

I bought a terminal couch from the Zaandam branch. It has been 10 weeks already, and they say they cannot determine the status; they tell me it will arrive when it arrives. I even doubt that it's being produced. No one can give me a date or status update. Just waiting for someone to call me some day is not an acceptable form of customer service.

Bought a couch that was sold broken, for 1 year I requested support with no success. After 1 year they claimed my couch has no warranty. My receipt has no specifications, so I spent 2kplus on a broken couch with no support. Don't but there

The worst place to order your couch! If you want to risk waiting for several months - that’s the perfect store for you. We ordered the couch for our new house and were very specific that we would need it after moving as we don’t have any furniture. Very “friendly” staff promised that the couch would be ready in 4-6 weeks (that’s why it’s written in our receipt that delivery is possible after 24 March). After moving we called to check the readiness of our order and were told that now we have to wait 6-12 months. The staff is ready to lie looking straight into your eyes just to get your money.

UPDATE: costumer service is absolutely not helpful, the company clearly doesn’t care about their costumers. NEVER BUY ANYTHING FROM THEM!

The stuff were really helpful, specifically Kasper and Kim they were really attentive and friendly. They made sure I was satisfied with my order so thank you for your services.

The worst possible experience of buying…

My case was still not resolved, I haven't received money despite providing the order number and sending emails to Seat and Sofas Zaandam's email address no one reached out to me.

The worst possible experience of buying a couch.
The product I purchased was not at the store, when I arrived to pick it up, I had to waste 3 hours to pick it up from a different location. I have been assured that a discount for this inconvenience will be in my bank account, but it’s been already a month and I have not received it, the phones and emails are being ignored by the employees.
Very incompetent and rude, I will not make my purchase in this store ever again and I do not recommend this experience to anyone.

Can you please provide me with an email address so I can share the required information with you?

I'm extremely dissatisfied and frustrated regarding my recent experience with Seats and Sofas. I placed an order for the BOSTON sofa in two colors – Soft Graphite and Soft Deep Ocean. However, after an agonizing wait of over two months, the sofa was delivered in only one color, Soft Graphite.

The Zandam outlet, where I made the purchase, has offered me two options to rectify the error:

1. A compensation of 400 euros
2. Waiting an additional 6-12 weeks for the correct sofa to be delivered

Unfortunately, neither of these options is acceptable. My family and I have recently moved to a new home, and we have already invited friends and colleagues for a housewarming ceremony. It is impractical for us to host guests without the essential furniture, especially the sofa, for an extended period.

Adding to my frustration, the customer service and the Zandam outlet manager has been unsatisfactory. Their demeanor was rude and uncooperative throughout our interactions. Furthermore, despite our attempts to resolve the issue, the manager, refused to engage in a phone conversation and insisted on a face-to-face meeting at the store.

Even now we are again waiting for 2 months and haven't heard anything from them. They didn't even call us back. Every time we call them and they make provide new story. They are just playing waiting waiting game, rather than helping us. We are really very upsate and dissatisfied.

This level of service is wholly unacceptable from a reputable company like Seats and Sofas. The inconvenience caused by the incorrect delivery and the subsequent lack of cooperation from your team has left me extremely dissatisfied. I expected a higher standard of service, especially given the significant investment I made in purchasing the BOSTON sofa.

I kindly request your immediate attention to this matter and a prompt resolution. Additionally, I urge you to review and address the conduct of your customer service representatives at the Zandam outlet to prevent such issues in the future. As a result of this experience, I am hesitant to recommend Seats and Sofas to any of my friends or colleagues.

As a consumer I have the right to withdraw from my contract within 14 days starting from the date of delivery. Today my couch was delivered and I want to send it back, at the Zaandam store they are telling me that they will charge 50% of the price i paid for my couch. I paid 1500 and you guys are planning on keeping the half? That’s ridiculous! Is it even possible to do that?

3 month ago I bought a couch in Zaandam and unfortunately I had to cancel 20 hours after booking. I went back in Zaandam where we spoke with the same people, and believe me they were very angry with us, totally other behavior! They didn't want to gave us our money back and kept it until now. It's not legal after 20 hours but they do it! I took a lawyer and he is still busy to get it back! Seats and Sofas are liars and thiefs. Please BE CAREFUL WITH TIS COMPANY!!

Huge showroom with very nice and high-quality sofas. The staff is very friendly and helpful - special thanks to Rida who helped us made our mind on our dream livingroom sofa.

All the employees were very friendly and answered all the questions we asked. We weren't sure about buying a seat, we were just trying to get an idea, but Kevin somehow sold the seat. In the end, I can say that it was a result that both parties were happy with. Thanks

All the negative reviews on Google are true. I wish I listened to them. I bought my sofa in April (Order number 10639928) and is not yet been delivered. I got the email for collection but the transport company updated me that the sofa has a hole in the bottom. Seriously!!!! A hole in a brand new sofa and what's more funny is that the store manager asked me to take the sofa with defects since it's not a visible part. Mistakes happen right so I gave them time and it's been more than a month with no updates. They marked the sofa as delivered in their systems and are not being responsible, ignoring my calls and fake promises that they will call back. Finally, they raised a service request (6023) to fix it on 12th July 2023 but it's not yet delivered (as of 01 Oct 2023). Stay away from these scammers!!! They never deliver and charge a premium for nothing. Stay away from them.

Bought a sofa 2,5 weeks ago at this terrible place. Wish I did little research cuz there are complaints everywhere on the net about them. The sears and sofa in Zaandam didn’t live up to their side of the purchase agreement whilst I did. I paif the money the same day, full amount. But they gave us a damaged sofa, seems to be a used one. Deep scratches everywhere and one part is wobbling. No where close to a new sofa we paid for and are entitled to according to the purchase agreement. But after complaint at the store multiple times an online they didn’t came with a good solution. We paid for a bew sofa so switch the damaged old sofa within 2 weeks or terminate the purchase agreement and refund our money including delivery costs. Don’t be scammers and do the right thing for once!

About the sofa, it's nice and looks good. If you want to buy there, be careful about the price and the specifications because all the prices that they show are "from €xyx", so pay attention to the value and the sofa reference. Also, I'd say that it's a good service if they had managed the delivery, but they just give you a phone number on a small piece of paper and you have to arrange everything with the delivery; from my point of view, they also should arrange the delivery.

The couch was delivered (at our own cost €230) lacking two hooks and damaged leather. Contacted the phone number offered by the website, we were told to fill in an online form, The form was sent but they replied with an instruction to bring or deliver a large couch to the branch ( Zaandam) for them to send it to the manufacturer. I mean 😢 we paid extra from to get it delivered to our house. They delivered a faulty one and we need to spend more to get it delivered to the branch? How stupid is that! I urged anyone who goes there not to even talk to them as they would never let you go until you commit to buying, that’s another negative part of this whole hassle. At the moment, we are still waiting for a reply from the branch after forwarding the reply from the service department on how to proceed as we don’t want to spend more money on something that’s totally not a customer’s fault.

Absolutely the worst customer service ever! I'm currently in the 10th week out of 12 (12 is the maximum delivery time), and I still haven't received any response from them about the delivery time.

Despite numerous attempts to call, they won't even pick up the phone. Do you really think they'll respond to an email? Not a chance.

Save yourself the trouble and avoid ordering anything from them. They're undoubtedly one of the most irresponsible sofa companies in the Netherlands / Germany.

I want to share my frustrating experience with Seats and Sofas Zaandam customer service.

After 6 days of purchasing our sofa and footstool, we decided to cancel a footstool purchase. We came to the store and issued a refund.

Sadly, even after a month, I had not received my refund. On July 5, I was informed that the footstool had arrived at the store and I could take it. When I explained the situation, I was offered to refund only 50% of the original price because I allegedly didn't cancel a footstool purchase.

In order to solve the problem I had to talk with the manager and this is when problems really appeared.

Long story short, I called the store 5 days about 2-3 calls and no one picked up the phone or called back. I was in the store two times during workdays and both times "manager was not there". I was promised that my request is written to the special managers to-do list, but on the next day I got a call that the manager is not available again and that is it!

I also was trying to contact the store via email from FB group, but I was ignored again. So now after one more month, I still did not receive my money back and I'm ignored by the store.

While I appreciate the quality of the sofa I purchased, this ongoing issue with the footstool return is tarnishing my overall satisfaction. I feel compelled to share my experience with others to shed light on the customer service at Seats and Sofas Zaandam.

The worst costumer service I ever experienced.

I bought my sofa during the pandemic and to start with it took more than a month more than they initially told me. Fair enough it was during pandemic.

After the delivery I asked for a detailed invoice that I needed for tax reasons and I did not get it even after calling various times and even visiting the store.

A few months have passed and some of the modules started having issues. I emailed them and after 4 months I still did not have a reply.

I called the store and the only solution was that I had to pay extra for transport and they would collect it to get it to the shop on a specific day when they have a person there to try to get it fixed.

The day before I called and I was told they had not received my payment. This was over a period of 1 day, 3 calls and with the promise of calling me back which never happened.

1 moth later close to the next service day I called back and finally they had my payment. It was too late for that month but they confirmed it was scheduled for the next month.

And here we are, today, 2 days before the service day, I was already more than 1 hour on the phone, being sent from Zandam to head office, to the logistics company and back to Zandam where I was told they hadn't scheduled because it was no longer under warranty.

At the moment I'm in contact with the consumer rights and I'm considering involving a lawyer.

Final advice, stay away from them as much as you can. If you wonder, the sofa is large and it costed a few thousand euros, not a cheap sofa.

Update:
You can see how quick Seats and Sofas where to reply to this post? Well, 9 days later and still no contact to try to resolve the problem.

Update 19 Oct 2024:
After various interactions with a company indicated by Seats and Sofas (hollandmeubelrepair.nl) for the repair, the sofa is still to be repaired.
Last contact I had with the company they said I would be contacted when they have the parts for the repair. That was in June.