Seats and Sofas - Den Haag Reviews 

Price negotiation is a key here but one thing is assured that is the quality and timely delivery !!!! So, best of luck and enjoy your sofa.

We order sofa one week ago, the seller was helpful and nice !!

Worst customer experience of my life. Never anticipated such a behaviour from staff. at the time of making an order they are very sweet and polite. once your money if in their pocket. you are gone.

I have not received my sofa even after 14 weeks of order. Please my humble request never visit their store or buy anything here. Trust me you will never regret my suggestion.

The shop assistant was amazing. An 18 year old kid is a born seller! I wish there were more shop assistants like him!

If you don't want to be trick into buying your sofa at expensive price but bad service and later delivery date then promised, avoid this place at all cost. we bought our sofa during pinksterdag, and was promise our sofa will come by 1/8. The day we going to move in our new place. Obviously it doesn't come that day. No news at all and on the receipt there is tiny little fine print that says it can take up to october to receive our sofa but we are still being patient. then come the time when our sofa is ready. we are being hit with you need to pay delivery cost. Yes. we've been told they don't deliver but we want them to help us find someone and just charge it all together so we didn't have anything extra to pay when it came and during selling everything is a yes. we paid the total amount including delivery ( external that they going to find for us) , a pricey cost in total for something that should be on deals (mind you they never showed their price on the furniture) the price come from sales person who keep telling you that's the best deal. Now, they denied everything and still ask us to pay the delivery cost. so if you don' t want the same hassle like us. avoid this place. sales seems sweet and helpful when they want to sell things to you. then claim they don't remember saying what they say.

Seats and sofas has a great selection of sofas with great prices. The customer service is superb, very friendly and supportive. The only thing I would say could be improved would be the clarity on the prices in the manual they give out so that you can understand a bit better if the deal you are getting is in fact very good.

Ricardo is an excellent salesman, and the price quality is very good. Unfortunately your'e delivery company sucks!

The staff that attended to me was very professional and amiable. He was very patient and that really convinced me to buy the sofa.

Very professional approach from the seller and other colleagues. Very friendly and proactive. In the end we got a really good discount. The only issue is the supposed waiting time to delivery.
In general, 5 stars treatment at the store.

All the staff very friendly, helpful.. I was very satisfied with the service and the help they gave me. Excellent employees.

My visit to Seats and Sofas was very positive. Adam was very knowledgeable about the sofas, the fabric options and the prices. He was also very patient as it was difficult to make up my mind, and he suggested good options. I was happy for the option to think about it overnight.
I cannot say enough about the excellent customer service I received from someone who is an expert in his job. I intend to return to this store for my future sofas. Highly recommended!! :)

What a scam company! Into your face they say that delivery time is up to 12 weeks and them in the contract it is a completely different story with dates which are like several months further , extra 3 to 12 weeks. So real total waiting time is 15 to 24 weeks. I would not do business with this company in the future an would recommend others to avoid them.

Its so poor service that they don't even care or value customes money and choice ...the customes agent asked my contact details to resolve the complaint..I gave them the number still no one called..neither they refunded my money..and I asked for full cancelation they are automatically calling it partial cancelation..what kind of company it is..and poor service..once you sign the contract you can stand in the store like a stupid person and nobody cares. Would always share this feedback with many people..so they don't end up at your store..

Even after ao many request didn't got any call to resolve my complaint and refund my full money.

Lovely and comfy cognac sofa! Great and friendly salesperson and service!

The salesman was really friendly and helpful. I had a nice shopping experience visiting their shop in mega stores. And delivery was also done on time and nice.
I am happy to have gone and purchased my couch from Seats and Sofas!

I have not purchased anything at Seats and Sofas but I had all the intention to. About 3 weeks ago I started seeing all these advertisements, on TV, in my IG feed and in general on google and websites for all these amazing deals! Take a great sofa starting at EUR 399. I went on the website and looked at several of the offers carefully looking through the pictures and insisted to my boyfriend that we go to Seats and Sofas and check it out. We don't have any near so we had to travel 30 minutes to get to one. After spending an hour there quarreling with the representatives, who will by the way say anything (even things that reflect bad on the company) to sell you something, we realized that Seats and Sofas employs the dirtiest marketing tactics to get customers to their stores where you cannot even see the cheapest models. The one time we managed to find a price tag on one of the displayed models the representative had the face to tell us that was only the price for one of the parts of the couch and not the whole thing, which is also clearly misleading since the tag did not indicate that and the other part of the couch did not have a tag to begin with. So the clickbait is real, they show you the nicest of sofas on the advertisements and only selectively choose to show that you cannot get that one for EUR 399 but only the basic model which you can never see, neither online nor in the stores. I call this false advertisement and manipulation, yes capitalism works like that but come on Seats and Sofas, if you trust you are selling quality products you should know better and if you know you are not selling quality products then stop spending all your money on phony marketing and advertisement and invest in your products. What a waste of our time, we left frustrated and with no couch. Plus, I realized you can find seats and sofas couches on Marktplaats for like EUR 150, don't waste your time if you are looking to purchase one of their deals.