Season Reviews 141

Danielle and Debra are amazing hosts, looking after us and teaching us how to make delicious middle eastern food. They are both incredibly warm and enthusiastic. I learnt very useful practical things such as the best way to chop vegetables and herbs. We enjoyed the meal at the end with a glass of wine and ended up chatting late into the evening. I am looking forward to trying out the recipes at home and working on my cookery skills and repertoire.

I purchased the S4 utility knife at the end of April, the knife came the next day and was excellent, very nice looking knife with a razor sharp edge, so much so that I found myself putting it back in the box after uses because the packaging was also very classy. After 2-3 weeks I noticed a chip along the blade which, after taking such good care of the knife, was really unfortunate.

I got in contact with the customer service and within the day i got the first response just politely asking for a photo of the blade, to which i sent one. They replied not 12 hours later totally agreeing with me and have sent out a replacement knife that should be with me tomorrow (next day delivery was a very nice touch)

Overall fantastic experience with Season cookshop and I will absolutely be buying from here exclusively for cookware now.

Just took delivery of Season’s S3 67 layer Damascus steel utility knife which is nothing short of glorious. Makes me want to toss my Wusthof chef’s knife in the bin. No comparison in quality. And at £45 it’s very reasonably priced. Also, lovely personal customer service and beautiful packaging. I’m afraid I have to go back for more now.

I was given a cooking lesson from Season as a Christmas present. Such a fab present as I had a lovely time.
Debra and Danielle were fantastic hosts and all the recipes were super tasty.
I’ve since made the Dahl with rice and it was delicious.
Everyone else in the class were so friendly and chatty.
We completed the class with a lovely glass of wine. The food we cooked was all eaten. I was lucky to get a little takeaway of one of the dishes and it tasted even better the next day.
It was a lovely environment and fabulous hosts. I would absolutely recommend any class in Islington or Crouch End branches. Looking forward to the next one.

Really wonderful class. Danielle and Debra did a great job. The food was delicious and there was lots of learning.

A fun and highly informative evening. Food was delicious and healthy. Will make all of the dishes in near future

I just wanted to proffer a little thanks to my local store of Season, in Islington, North London.
I've only visited twice in person, but I've been dealt with personably on both occasions, indeed by the same young Lady, Miss M.
Tonight's visit was especially inspiring, as I was both quickly recognised, and welcomed upon first sight, as well as provided with magnanimous advice as to where I could purchase my sought after item, as they no longer had any stock available (A two Hole Egg Poacher 16cm pan).
As I mentioned at the time to Miss M, business is not actually about buying/selling anything. That's just what keeps accountants happy, as it's clean & binary.
Business, is about building relationships, so you don't go anywhere else for your needs, which ultimately translates in sales/purchases...
One small point however, I called three times today to clarify a specific issue before visiting, and was unable to connect once, ergo the 4 star rating rather than 5.
Answer the phone please in future, or at least note the number calling, and call back.
That's, Good Business!

We attended a wonderful cooking class at Crouch End. We learned useful recipes and some technique tips, in a really warm friendly atmosphere. It was a lovely and productive evening! Strong recommend.

Enquired about a cutting board and asked if it was possible to view a few before shipping too see which one I liked the grain of. The email was ignored, not even a 'Sorry, this isn't possible' as a reply. Purchased the item a while later and shipping notifications and plenty of marketing emails filled my inbox shortly after. I'm happy with the product but the customer service leaves a lot to be desired. If they won't respond to something as small as a basic question, I worry what they'd be like if there was a bigger issue with an order.

It was such a fun evening - we learnt how to cook some great Thai food! Would 100% recommend

Excellent communication and customer service. Next day delivery and very happy with the goods I've purchased.

I purchased some muslin squares from Season, but changed my mind shortly afterwards. The company was very kind and refunded me the same day. Many thanks!

Fantastic service from Season Cookshop! Richard was super helpful and went above and beyond to sort everything quickly. Couldn’t ask for better customer care — thank you!

Ordered a chopping board from here and what arrived wasn't to the standard I'd have expected. I emailed in with photos, and they promptly came back to me and posted out a new one (which was perfect and worth the £££). Great customer service and very happy with my order.

What a lovely responsive company to deal with. Would have no hesitation in recommending it.

Fantastic customer service. An order made on Friday afternoon arrived out in the sticks in the morning post the next day - a Saturday. Very impressed!

After an initial hiccup of paying for the order through super which happens if you pay by card, Dejan? from the Islington store was so helpful. My package arrived the next working day. I want to compliment Season on good customer service, thank you.

I bought a Kai Bread Knife and noticed a small indentation on the handle. I contacted Season who requested photos and they offered to replace the knife but on closer inspection of their stock noticed all the knives had a similar indentation and was likely caused by the production process.

I suspected this might be the case and was satisfied with this response but advised I would contact Kai Europe to advise them on this production issue.

Unfortunately Kai Europe incorrectly flagged this as a defect and requested I send back the knife back to the distributor's quality control department. Season covered the postage for
this return and subsequently Kai Europe realised that this small indentation was indeed caused by the production process.

I've kept the knife and have been satisfied with the follow up received from all parties: the distributor, Kai Europe and Season.

Richard from Season has been exceptional in dealing with this throughout and I wouldn't hesitate to use them again.

Very happy with the customer service received from Dejan at Seasons Cookshop + Cooking School Islington. We had experienced some issues with our Peugeot salt and pepper mills. Dejan diligently contacted the manufacturer to resolve the issue. Thanks again, highly recommend