Never had issues when purchasing diamonds here but sometimes it says fail purchase idk why I chose the diamond tags and it won't works but Atleast the deal her ewse actually good too
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The transactions are pretty smooth and easily manageable. The website is also not cluttered with annoying ads & a very user-friendly interface.
Company replied
Customer service greatly improved. Been using since 2023, and currently I am satisfied. I always use mobile recharge and yesterday (nov252025) i accidentally chose a wrong network. Payment has already... See more
Company replied
the price is around 20% cheaper, customer service was amazing, and i mean AMAZING. Makes me want to spend money on the game. Getting the grasp of using 2 sites and link copy paste was a bit confusin... See more
Company replied
Company details
Written by the company
SEA Gamer Mall Sdn Bhd is an established global digital goods and services platform for gamers, game developers and publishers.
Contact info
69, Jalan Raja Omar, Taman Ria Jaya,, 32000, Sitiawan, Malaysia
- +60-124023320
- helper@seagm.com
- seagm.com
4.1
Great
8K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The transactions are pretty smooth and…
The transactions are pretty smooth and easily manageable. The website is also not cluttered with annoying ads & a very user-friendly interface.
31 March 2026
Unprompted review
Reply from SEAGM
Thank you so much for your kind words, Rishe Jackson! We're thrilled to hear that you find our website smooth, easy to use, and clutter-free. Your feedback motivates us to keep improving and providing the best experience possible. We really appreciate your support!
A firmly service with precision and…
A firmly service with precision and politeness! Real quick for all progression and transactions. Good work!
28 March 2026
Unprompted review
Reply from SEAGM
Thank you for your kind words, Kritasin Iamvijit! We’re thrilled to know you appreciated our precise, polite, and speedy service. Ensuring a smooth experience for every transaction is our priority, and your feedback keeps us motivated to do even better.
fast response from live chat support
fast response from live chat support, been a customer for years.
26 March 2026
Unprompted review
Reply from SEAGM
Thank you for your continued support over the years, Rin! We're delighted to hear that you’re happy with our fast livechat assistance. It’s always a pleasure serving you, and we truly appreciate your loyalty. Looking forward to assisting you again anytime!
Thank you efficient
26 March 2026
Unprompted review
Reply from SEAGM
Thank you for your kind words, Hoo Wen Wei! We're glad to hear you found our service efficient. Your support means a lot to us, and we look forward to serving you again!
good
good attentive customer service, a lot of questions for security purposes, which is totally needed
25 March 2026
Unprompted review
Reply from SEAGM
Thank you for your 5-star review, Adib!
We’re glad to hear that you found our customer service attentive and understand the importance of our security checks. Keeping our users safe is always a top priority, and we truly appreciate your patience and understanding throughout the process.
If you ever need further assistance, feel free to reach out. We’re always here to help!
Fast delivery and responsive support
Fast delivery and responsive support, but had a minor redeem issue which was handled professionally.
19 March 2026
Unprompted review
Reply from SEAGM
Thank you for your 5-star review, Elmar Qasimov!
We’re glad to hear that you’re satisfied with our fast delivery and responsive support. We also appreciate your understanding regarding the redemption issue, and we’re happy our team was able to resolve it professionally.
Your feedback means a lot to us, and we look forward to serving you again!
Solved my issue
24 March 2026
Unprompted review
Reply from SEAGM
Hi, Kong Jeng Kenn. We’re happy to hear that your issue was resolved! Thank you for your feedback, and we’re always here if you need any further assistance.
SEAGM ask for your ID and you should…
DON'T SHARE YOUR ID WITH THEM!
IT IS NOT LEGAL!
EVERYONE WITH YOUR ID CAN DO GREAT HARM TO YOU!
WHY OTHER COMPANY DON'T NEED THAT KIND OF INFO?
WHY THEY DON'T ASK IT BEFORE YOU BUY?
JUST BUY SOMEWHERE ELSE,
IF THEY ASK FOR YOUR ID!
====
SEAGM ask for your ID and you should not do it!
And why 1 Star other than this illegal ask for personal data?
1) There was no warning before the buy about in EU illegal ID data collecting verifications! FACT!
2) It is my personal descison not to share my personal ID.
Police was also contacted for this matter because if you want to sell to EU User it is not legal to ask for that information. "Dont share your ID." FACT!
3) My identity was verified by PayPal. So i am real. No reason to ask for more personal Data. FACT!
4)The Data of your ID can be used for criminal Scams, so you should share it.
5) There are many other companys who dont do such (in EU) illegal demands and it was never a problem for me to pay them.
6) SEAGM was only trouble and a big waste of time.
7) They invest more time to remove their 1 star reviews
than searching for a (in EU) legal way to verify the users.
My Advise:
So don't give them your personal data! They c a n use it to create f.i. a smart phone contract to scam further more people. FACT! I dont say they do it.
In my personal Opinion/experience i cant advise to use such a seller who ask you to give up your ID. You might be lucky enough to have a different experience with MANY other sellers who manage to do business without needing you ID.
If this review is removed i will set it up again and again and sure i can also call my loyer. No problem!
Asking for the ID is a no go! FACT!
14 February 2026
Unprompted review
Reply from SEAGM
Hi, thank you for your feedback.
We understand your concerns. SEAGM may ask for ID to prevent fraud and comply with legal requirements, and all data is handled securely and only for verification purposes.
You can read more about our verification process here: https://help.seagm.com/hc/en/articles/1054 and our data handling here: https://www.seagm.com/document/privacypolicy
We respect your choice about personal information and are always happy to help with any questions about verification or data safety.
Lately topup here getting slow…
Lately topup here getting slow everytime say the same exact answer because too many orderhow come before just doing okay ..
22 March 2026
Unprompted review
Reply from SEAGM
Thank you for your feedback, Md faiz. We apologise for the recent delays in top-ups. Due to a higher number of orders recently, processing times have increased compared to before. We are actively working on improving speed and efficiency, and we appreciate your patience. We hope to provide you with a smoother experience soon.
Reply from SEAGM
Thank you for your feedback, Nuttaporn Noorod! We’re glad you think it’s a great site to buy cards. We appreciate your support and look forward to serving you again!
Quick to use and very intuitive
As a resident of the developing world—where local banks are unable to process international payments—SEAGM has proven to be a lifesaver for all my top-ups of every kind. I was charmed by the site's user-friendliness and ease of navigation, as well as the responsiveness of its customer service, which is truly impeccable. I certainly have better things to do than review websites, but I am doing so because I am GENUINELY satisfied.
20 March 2026
Unprompted review
Reply from SEAGM
Thank you so much for your kind words and detailed feedback, Dwn! We’re thrilled to hear that SEAGM has been a reliable solution for your top-ups and that you find our platform easy to use. Your satisfaction and recognition of our customer service mean a lot to us. We’ll continue working hard to make your experience even better, and we truly appreciate you taking the time to share your thoughts!
Yiur company have such a nice people in…
Yiur company have such a nice people in it
20 March 2026
Unprompted review
Reply from SEAGM
Thank you so much for your kind words, Alaselo Defta Aldrin! We’re really happy to hear you had a great experience with our team. It means a lot to us, and we’ll be sure to share your feedback with everyone!
If you ever need anything, we’re always here to help.
BEST Live Chat support experience ever
I cant tell anything about the products yet. I bought some itunes cards, and received them. But their Live Chat support is just incredible. Zhi Wei was very fast, friendly and solved any problem in seconds. Best live chat support ive ever had in my life so far.
21 March 2026
Unprompted review
Reply from SEAGM
Thank you so much for your fantastic review,Pavel! We’re really glad to hear you had such a great experience with our Live Chat support. Zhi Wei will be delighted to know their quick and friendly assistance made such a strong impression.
We appreciate your support and hope you enjoy your iTunes cards! If you ever need help again, don’t hesitate to reach out. We’re always here for you.
have quick response
i put too many wrong password and my account got locked, but it got unlocked so fast when i ask the live chat
20 March 2026
Unprompted review
Reply from SEAGM
Thank you for your 5-star review, Alvin Wijaya Iumire! We’re glad to hear that our LiveChat team was able to assist you quickly and get your account unlocked without hassle. If you ever need help again, we’re always here for you!
One of the worst sites to ever exist
One of the worst sites to ever exist . So first of all you request a selfie of myself with my id card than proof of payment in which was provided to you . After that you request of me to write the date and seagm.com which i did than , after that you request me to write the date of the purchase in which i did (giving free headaches) . After that what else is needed ? What is this bruh ? Im not buying a villa in Dubai ffs im just buying some binance gift card . Idiots
17 March 2026
Unprompted review
Reply from SEAGM
We’re sorry to hear about your experience, Mateo Ruci.
Our KYC (Know Your Customer) process is designed to protect all accounts and ensure secure transactions. For transactions that are flagged, we may require additional verification. This is a standard security measure to prevent fraud and protect both our users and our platform, even if previous transactions went smoothly.
If you need assistance completing the verification or have any questions, our support team is ready to help via LiveChat or at helper@seagm.com
You can also read more about our account identity verification process here: https://help.seagm.com/hc/en/articles/1054
Goodjob guys
17 March 2026
Unprompted review
Reply from SEAGM
Hello Daniel, Thank you so much for your rating! Your support means a lot to us, and we look forward to serving you again soon!
No support, no refund
I made an account on their website and choose Belgium as region. Then I bought something that wasn't available in Belgium. I didn't got any warning that the thing I bought was not working for me, so I payed. After this I contacted customer support and they said, sry payed is payed, even if u can't use it. Ty for yr money.
16 March 2026
Unprompted review
Reply from SEAGM
Hi Belgforce, We’re truly sorry to hear about your experience and completely understand how frustrating this must be.
Please be assured that we take these matters seriously. Kindly contact us at helper@seagm.com with your order number and any relevant screenshots so our team can thoroughly investigate and assist you as soon as possible.
We’re committed to resolving this for you and appreciate your patience while we look into the matter.
They should not use other people’s card
its really nice, the staff really helped me during purchasing it
16 March 2026
Unprompted review
Reply from SEAGM
Hello Nathan, Thank you so much for your rating! Your support means a lot to us, and we look forward to serving you again soon!
Good servis
15 March 2026
Unprompted review
Reply from SEAGM
Hello, alang alang. Thank you so much for your rating! Your support means a lot to us, and we look forward to serving you again soon!
Reply from SEAGM
Hi, UltraShopDZ. We’re so happy to see your 5-star review! Knowing that our service makes your gaming experience better is the best reward. Thank you for trusting SEAGM, and keep enjoying your favorite games!
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