Never had issues when purchasing diamonds here but sometimes it says fail purchase idk why I chose the diamond tags and it won't works but Atleast the deal her ewse actually good too
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Review summary
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What people talk about most
Reviews shaping this summary
The transactions are pretty smooth and easily manageable. The website is also not cluttered with annoying ads & a very user-friendly interface.
Company replied
Customer service greatly improved. Been using since 2023, and currently I am satisfied. I always use mobile recharge and yesterday (nov252025) i accidentally chose a wrong network. Payment has already... See more
Company replied
the price is around 20% cheaper, customer service was amazing, and i mean AMAZING. Makes me want to spend money on the game. Getting the grasp of using 2 sites and link copy paste was a bit confusin... See more
Company replied
Company details
Written by the company
SEA Gamer Mall Sdn Bhd is an established global digital goods and services platform for gamers, game developers and publishers.
Contact info
69, Jalan Raja Omar, Taman Ria Jaya,, 32000, Sitiawan, Malaysia
- +60-124023320
- helper@seagm.com
- seagm.com
4.1
Great
8K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This website have reasonable price for…
This website have reasonable price for topup in-games. The services provided for live chat are very helpful cause they are on time when we need some help. Tysm and take care of your bodies. May all the staff seagm always healthy and in a good condition.
10 April 2026
Unprompted review
Reply from SEAGM
Thank you so much for your kind and thoughtful review, Apizz K!
We’re really glad to hear that you’re happy with our pricing and that our LiveChat team was able to assist you promptly. Your support truly means a lot to us.
Wishing you good health and happiness as well. Take care, and we look forward to serving you again soon!
waste people time
waste people time. if i want to scam, why i using my main account. take picture, here, take pciture this. how many picture needed. i bought multiple in the website. still want to flag me. stupid shop. never i bought stuff from online store getting this complicated. need verify here and there. like damn policee
10 April 2026
Unprompted review
Reply from SEAGM
Thank you for your feedback.
We are sorry to hear about your frustration regarding the verification process. We understand that it may feel inconvenient; however, identity verification is applied only when necessary as part of our fraud prevention and account security measures to protect users and ensure safe transactions.
This process is designed to safeguard your account and prevent unauthorized or suspicious activity, and it is not intended to cause inconvenience. We appreciate your understanding and feedback, and we will continue working to improve our user experience.
Privacy Policy: https://www.seagm.com/document/privacypolicy
KYC information: https://help.seagm.com/hc/en/articles/1054-FAQs:-SEAGM-Account-Identity-Verification.?
If you need any assistance or clarification, please feel free to reach out to our livechat support team. We are always here to help.
Terrible
Terrible. Just want to scam data out of you you. Asks for Passport, Identification Card, photos of yourself, etc. You're a game topup company. Not some government agency where we need to KYC. ZERO privacy respected. DO NOT PURCHASE unless you are ok with your privacy being invaded.
10 April 2026
Unprompted review
Reply from SEAGM
Thank you for your feedback, Si Apps.
We are sorry to hear about your concerns regarding identity verification. Please note that verification is required once per user account as part of our fraud prevention and account security measures to protect users from unauthorised transactions and payment abuse. This process is applied only when necessary and in line with our security policies.
All information collected is handled securely and used strictly for verification and compliance purposes in accordance with our Privacy Policy. We understand your concern, but these measures are in place to ensure the safety of all customers and transactions.
Privacy Policy: https://www.seagm.com/document/privacypolicy
KYC information: https://help.seagm.com/hc/en/articles/1054-FAQs:-SEAGM-Account-Identity-Verification.?
If you need any clarification or assistance, please feel free to contact our livechat support team. We are always here to help.
It was very positive
It was very positive. I committed a mistake and they helped me solve it. The assistance is so fast and helpful.
I remember when people told me bout this website and said the assistance was not good but that was a BIG lie.
As a Identity v streamer, I always recommend this website for getting echoes!
9 April 2026
Unprompted review
Reply from SEAGM
Thank you for your positive review, Lucy.
We’re pleased to know that our support team was able to assist you efficiently in resolving your issue. Delivering prompt and helpful service is always our priority.
We also sincerely appreciate your trust and recommendation, especially within the Identity V community. Your support is highly valued. We look forward to serving you again.
Reply from SEAGM
Thank you for your feedback, Rim plays.
For refund requests, you may contact our support team via email at helper@seagm.com or through the livechat available on our website. Please provide your order details so our team can assist you promptly.
Kindly note that refund eligibility is subject to our Terms of Sales, https://www.seagm.com/document/termsofsale
Wooooaaaw even though at first it was a…
Wooooaaaw even though at first it was a bit complicated but at last it is worth it 🙌🙌🙌🙏🏾
8 April 2026
Unprompted review
Reply from SEAGM
Thank you for your kind review, SkhosanaST. We appreciate your patience and understanding throughout the process, and we’re pleased to hear that your experience was ultimately a positive and worthwhile one. Your feedback is valuable to us as we continue to improve our services and provide a smoother experience for all users.
We look forward to serving you again in the future.
The livechat services are excellent
The livechat services are excellent. The agents are professional and attend the matters quick without waiting long. After 1 year of using SeaGM, I can say the user experience and customer service are outstanding. This will be my benchmark for other companies.
7 April 2026
Unprompted review
Reply from SEAGM
Thank you so much for your thoughtful and detailed review, Arif Haikal!
We’re truly delighted to hear that you’ve had such a positive experience with our livechat service. It means a lot to us that you find our agents professional and responsive, and that your experience over the past year has been consistently smooth.
Your kind words and support really motivate us to keep raising the bar. We’re honoured to be your benchmark and look forward to continuing to serve you even better in the future!
Holly scammers dont buy there scammed…
Holly scammers dont buy they scammed me about 50 euros
7 April 2026
Unprompted review
Reply from SEAGM
Hello, Erikas Kvostas. We are very sorry to hear about your experience.
Please email us at helper@seagm.com with your order details. Our team will review the issue thoroughly and provide a proper explanation or solution as quickly as possible.
Thank you for allowing us to make this right.
A clear scam platform with unfair fees
A clear scam platform with unfair fees and pricing. I had a very poor experience with SEAGM and felt misled by their recharge prices. The exchange rate is much lower than the current rate.
I completed two recharge orders on April 5, 2026, and they paid an excessively lower amount. The deductions were far too high compared to what a customer would reasonably expect, and there was no transparent breakdown of fees or the exchange rate.
This kind of pricing structure feels unfair and non-transparent, they even do not respond at all. I contacted them through live chat, diverted me to email after that no response at all. If you use this platform, be cautious and check exactly how much value you are really getting before trusting the listed price. I have already contacted support and requested a proper explanation and adjustment, but they have not responded yet.
Update:
They’re lying here! After I posted this review, they pretended to be innocent and willing to help through a public reply, but in reality, they still haven’t responded to my email. This is clearly a scam platform.
5 April 2026
Unprompted review
Reply from SEAGM
Hello, Vision NP. We are very sorry to hear about your experience and appreciate you bringing this to our attention. We take concerns about pricing, fees, and exchange rates very seriously, and we want to ensure that every issue is properly reviewed.
To help us investigate your case and provide a clear explanation or adjustment, please send us an email at helper@seagm.com. Our team will go through your orders thoroughly and get back to you with a solution as soon as possible.
We value your feedback and hope to resolve this matter to your satisfaction. Thank you for your patience and understanding.
It was a nice experience but…
It was a nice experience but unfortunately that my game account's registration region isn't supported. I only got a chance to purchase one time. After that I cannot do any purchase or else it will pending. But luckily, the helper is very friendly and helpful. They help me get my money back and refund.
6 April 2026
Unprompted review
Reply from SEAGM
Thank you for sharing your experience with us, Lunar Syaz.
We’re glad to hear that you had a nice overall experience and that our support team was able to assist you with the refund smoothly.
We’re sorry for the inconvenience caused by the region restriction on your game account. Unfortunately, this is something determined by the game publisher, but we truly appreciate your understanding.
Your kind words about our helper mean a lot to us, and we’ll continue working to provide friendly and reliable support. If you need any assistance in the future, feel free to reach out anytime!
i already topup more than $200 and it…
i already topup more than $200 and it soooo fast
29 May 2025
Unprompted review
Reply from SEAGM
Thank you so much for your support, New Acc!
We’re glad to hear your top-up went through quickly and smoothly. It means a lot that you’ve trusted us with your purchases, and we’ll keep working to provide fast and reliable service every time!
thank you very satisfied
5 April 2026
Unprompted review
Reply from SEAGM
Thank you so much for your kind words, Caca Bilah!
We’re really glad to hear that you’re very satisfied with your experience. Your support means a lot to us, and we look forward to serving you again soon!
Scam Alert! SEAGM sells defective cards and BLOCKS customer IP to avoid support!
Extremely poor experience! I purchased US Google Play Gift Cards from SEAGM, but they could not be redeemed. Their support kept "passing the buck," claiming it was my account issue.
However, after multiple consultations with Google Support, Google explicitly told me that my account has NO issues and DIRECTED me to contact the vendor (SEAGM) to resolve the card's problem.
When I returned to SEAGM to submit a formal replacement request with this evidence, the platform took a retaliatory action: they DIRECTLY BLOCKED my IP address (Cloudflare Error 1005) to prevent me from accessing my order or contacting support again. This is blatant fraud and a total lack of business ethics. I have already filed a dispute via Alipay and will report this to the authorities. DO NOT BUY FROM SEAGM!
Update: After I posted this review, SEAGM officially SUSPENDED my account! They are trying to destroy the evidence of my order. Total scammer behavior!
————————————————————————
Your explanation is a blatant lie and pure gaslighting.
Regarding Error 1005: As a developer, I know exactly what Cloudflare Error 1005 means. It is a manual access denial set by you. I only encountered this error IMMEDIATELY after I presented Google's evidence to your chat. This is not a "network coincidence"; it is a retaliatory block.
Regarding the Card: Your card already showed a "card error" on Google's platform, yet you are still talking nonsense here? I have already consulted Google Support, and they explicitly confirmed my account has ZERO issues and instructed me to contact the card provider (YOU) for a resolution. Stop lying to the public.
Regarding the Suspension: Suspending a customer's account because of an active dispute? No legitimate company in the world does this. You are simply blocking my access to the order history because you are AFRAID I will present it to the payment gateway for arbitration.
Final Word: I have seen many shameless explanations, but yours is the worst. For just $20, you are willing to destroy your reputation and pull these disgusting stunts? Don't bother hiding—I have already screenshot all my order records. I will make sure everyone knows your fraudulent behavior. DO NOT BUY FROM SEAGM!
4 April 2026
Unprompted review
Reply from SEAGM
Hello, Nation Xu. We’re very sorry to hear about your experience and appreciate your feedback.
Regarding the Cloudflare Error 1005, this does not mean SEAGM has banned you. This error occurs when your internet service provider (ISP) or network range is blocked via Cloudflare, commonly triggered by VPN use, shared IP ranges, or geographic restrictions. To resolve this, please try disabling your VPN or using a different network.
As for the card issue, when a card becomes restricted or locked, it is often due to Google’s internal Terms & Conditions, which are beyond our control. We recommend contacting Google Support for further clarification. Our team is always ready to assist with valid issues, and we encourage you to contact us directly so we can help within the limits of what is under our control.
Our system also automatically locks accounts when a dispute is filed. This is a standard security measure to prevent any changes that could affect the outcome of the dispute and is not a punitive action.
To help avoid similar issues in the future, we suggest:
[i] Ensuring your Google account region matches the card region
[ii] Avoiding VPNs or conflicting IP addresses
[iii] Binding your account to a local phone number
We sincerely apologise for any inconvenience this has caused and hope this clarifies the situation. Your feedback helps us improve our service and support.
The Live Chat is informative and helpful as well as quick to act on the issues I faced
The Live Chat person is helpful and patience when asked about my issues and gave solutions quick
3 April 2026
Unprompted review
Reply from SEAGM
Thank you for your feedback, Sushi Bae! We’re glad to hear that our LiveThe chat team was helpful, patient, and quick to provide solutions to your issues. Your support means a lot to us.
We look forward to assisting you again soon!
The WORST site to buy from.
I bought a product on SEAGM and it was a terrible experience. After paying with cryptocurrency, they told me the product was not available. This is unacceptable, as the system should reflect stock before accepting payment.
The worst part is that they don’t offer a refund, they just try to force you to accept other products or store credit.
Customer support is a disaster.
I do NOT recommend this site at all!
1 April 2026
Unprompted review
Reply from SEAGM
Hello, Yiranes. We’re really sorry for the inconvenience and completely understand how disappointing this must have been.
Unfortunately, the product was suddenly discontinued by the official publisher, so we had no choice but to issue a refund. Your feedback is very important to us, and we’ll keep working hard to improve our service.
If you need any further help or have questions, please feel free to email us at helper@seagm.com
We’re always happy to assist!
very helpfull
3 April 2026
Unprompted review
Reply from SEAGM
Thank you for your kind words,Shah.
We’re really glad you found our service very helpful. Your support means a lot to us.
We look forward to serving you again soon!
You are one of the best websites in the…
You are one of the best websites in the world, and your customer service is especially excellent.
2 April 2026
Unprompted review
Reply from SEAGM
Thank you so much for your amazing feedback, ريِّحٌ بِأّلَګ!
We’re truly honoured to be considered one of the best, and we’re especially glad to hear that our customer service made a great impression.
Your support means a lot to us, and we’ll continue striving to provide you with the best experience possible. If you ever need any assistance, we’re always here to help!
Will get cheaper codes, but can take a lot of hassle.
I bought an iTunes card on this platform, got one that was already redeemed, went through the process of making a support ticket and waited a few days after contacting their live chat. Got a new iTunes card, also already redeemed, they refuse to help, cause “the ticket is solved” and I can’t make a new ticket since they sent the “new” used iTunes card directly by mail. Shitty experience all around with contacting their live chat and writing support tickets with 0 results after multiple days of hassle.
Edit: They wanted to solve it direclty by mail, it's still bullshit, first they acknowledged the first ticket was bad, now they are lying saying the first ticket was good and they refuse further help.
Edit: Was gonna escalate this issue, but told them about it, was quickly fixed. Within an hour finally got a working code. If you are unlucky enough to also receive a faulty code, I hope you are patient enough to go back and forth for 7 days, because they will resolve it eventually.
30 March 2026
Unprompted review
Reply from SEAGM
Hello, BountyAP. We’re very sorry to hear about your experience and understand how frustrating this situation must have been.
Please note that we take issues with redeemed or invalid codes very seriously. To help resolve this as quickly as possible, we kindly ask you to email all details, including your order number and screenshots of the codes, to helper@seagm.com
Our support team will prioritise your case and work with you to ensure a proper solution.
We sincerely apologise for the inconvenience and appreciate your patience while we resolve this matter.
It was really unpleasant service
It was really unpleasant service. After purchase while redeeming code it says the code already redeemed. The superior purchase gift about to end in 2 hours and I’ve lost the purchase gift . But they don’t really cared at all. However now they’re proceeding the refund, not sure how long it’s gonna took.
31 March 2026
Unprompted review
Reply from SEAGM
Hello, King k. We’re truly sorry to hear about your experience and understand how frustrating this must have been.
Please be assured that your refund is currently being processed. Our team is actively following up to ensure it is completed as quickly as possible. We sincerely apologise for the inconvenience and appreciate your patience while we resolve this matter. For details on refund timing, you may refer to our refund timeline.
[i] https://help.seagm.com/hc/en/articles/1506-When-should-I-expect-my-refund?
If there’s anything else we can assist you with in the meantime, please don’t hesitate to reach out.
Reply from SEAGM
Thank you for your feedback, Woxicox! We're glad you had a great experience and appreciate your support.
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